The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories(including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water?

The bucket is designed to be a "WASH"&"DRY" separate helper. The 2-bucket also refers to wash chamber and dry chamber. The DRY part is only for you to squeeze extra water after you washing the wet mop, so actually it would be "dirty" into "dirty"!

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilt mop at some angles maybe helpful.

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✨ Elevate your cleaning game — mop smarter, not harder! 🧼

CUSTOMIZABLE COMFORT - Extendable stainless steel handle adapts to your height and cleans walls or floors with ease.
COMPACT CLUTTER FREE - All components nest neatly inside the bucket for sleek storage in any space.
ECO FRIENDLY DURABLE - Five washable microfiber pads deliver powerful absorption and long-lasting performance.
360 REACH ZERO MISSED SPOTS - Flat mop head swivels to clean corners and under furniture effortlessly.
HANDS FREE CLEANING REVOLUTION - Two-bucket system separates wash & dry for spotless floors without touching dirty water.

The JOYMOOP Mop and Bucket with Wringer Set features a 6.5L dual-chamber bucket for separate washing and drying, a 360° rotating flat mop head for comprehensive cleaning, and an adjustable stainless steel handle extending from 26.5 to 60.9 inches. It includes five washable microfiber pads and compact storage design, making it an efficient, hands-free solution for hardwood floors, walls, and hard-to-reach areas.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Included components	1 Bucket, 1 Instruction Manual, 1 Mop-head with 1 Pad, 4 Extra Pads, 5 Mop Handle Rods
Item volume	6.5 Litres
Item weight	2.18 kg
Unit count	1.0 count
Brand	JOYMOOP
Manufacturer	Jianmei
Product Dimensions	25.5 x 18.01 x 38.61 cm; 2.18 kg
Batteries required	No

JOYMOOP Mop and Bucket with Wringer Set, White Flat Squeeze Mop Bucket Set for Floor Cleaning, Wet Dry Mop for Walls, Wall Cleaner with Long Handle, Hardwood Floor Mop-5 Microfiber Cloths

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