CyberPower CP1350AVRLCD Intelligent LCD UPS System, DISCONTINUED * SEE NEW UPDATED MODEL CP1350AVRLCD3 *

My CyberPower CP 1350 AVR LCD Intelligent UPS device (battery backup and surge suppression) arrived two days ago (purchased on Amazon). The first thing that happened when I plugged it in was a red light on in the back of it, "Wiring fault." I looked it up and on the Cyberpowersystems.support page it says, "The wiring fault light indicates that the outlet that the unit is connected to is either not properly grounded or has reversed wiring. First, try connecting the unit to another outlet. If the unit still displays the electrical wiring fault, contact technical support for assistance. If the unit does not display the wiring fault light in the new outlet, you will need to have an electrician correct the problem with the faulty outlet." So, after trying it on another outlet and also got a red light with that one, I called CyberPower. I just want to say how polite and attentive the CyberPower guys are on the telephone. I have since called them with more questions about hooking up the unit, and each time (3 different guys) they were knowledgeable and solved the problem quickly. The red light problem went as follows: they said that the outlets probably are not grounded, and if all your outlets give the red light, it could mean that your house doesn't have grounded outlets. I was surprised, since almost all of my outlets have 3-prong plugs; the 3-prongs are supposed to be for grounded units, but people can install a 3-prong on an outlet that is not grounded, and that still does not make it grounded. Very important to know! So, I bought a "receptable tester" at Lowe's for $5 and tried out the outlets in my house and discovered that certain rooms did not have grounded outlets, while other rooms did. (Just want to add that you can do this without buying a receptacle tester, if you have a surge protector power strip with the two lights on it that say "Protected" and "Grounded." If the "Grounded" light doesn't light up or is DIM, then that outlet is NOT grounded - same thing with the receptacle tester - the two lights on the right should be fully on - if the middle one is bright and the one on the right is DIM then your outlet is NOT grounded. My electrician confirmed this. At first, he thought maybe the center light was reflecting in the right light, but it was DIM. He tested the outlet with his other tools, and said it was NOT grounded.) It dawned on me that the rooms that had grounded outlets were built 1970s or later, and the rooms that did not have grounded outlets were installed with the original house, built in 1955. Unfortunately, the rooms I need to use the CyberPower device in are the old part of the house where my office is. I'm sharing this information, because there are likely to be others who will experience this same situation. If your house is an older house, it is likely that the outlets in some rooms (the older ones) are not grounded, which means you need to call in a professional electrician and have a new, grounded, outlet installed. A new grounded outlet involves putting in a separate line from the main electric box in your house, all the way to the spot where you want an outlet to hook up your UPS device. For many people this isn't difficult. For me it was problematic since my basement is finished, with paneling and ceiling tiles all around, and there were only two teeny possible places in the ceilings of closets where the electrician could try to drill a hole up into the wall for an outlet on the first floor. It took him several hours, but he was finally about to get around the heating ducts and struts, and with the aid of a special drill extender he was able to get two new, grounded, outlets installed in my first-floor office. I had him install two, although I only needed one, so I'd have plenty of outlets for digital devices that need grounding. It did cost me, but now I can be confident that my electronics will be protected with grounding, surge suppression, and battery backup.The second problem I faced was when I hooked up the UPS to my new (replacement model) Comcast "wireless gateway" modem/router, and wanted the WiFi signal to go out, not from the Comcast unit, but from my Apple Time Capsule unit. I'm sharing this info because I feel certain that others will run into this, too. I followed the Comcast instructions with one exception - the Comcast cable comes out of the wall and into the cable "input" of the CyberPower UPS device. Then you need another cable coming out of the CyberPower unit, from the cable "output" into the Comcast modem/router. So, I thought I had everything hooked up correctly, but it didn't work. I called Comcast and had to talk with an intake person for about twenty minutes before they would pass me to a tech specialist. They helped me get it set up, but after we got off the phone, my Apple Time Capsule continued to blink amber (yellow) and didn't go to the green light. When I checked in the Time Machine app, there was a message, "Double NAT." I looked that up, and it means you have two WiFi systems running. So, even though the Comcast guy told me he was disabling the WiFi on my Comcast unit so that signals would go out through my Time Capsule, there was still this problem. The Comcast guy told me he couldn't help me any more, have to call Apple. So I called Apple. Apple is always very nice, but the intake person didn't know what to do about the yellow light. He passed me to a WiFi specialist at Apple, and that guy knew exactly what to do. So here is what you should do if your Apple Time Capsule keeps blinking amber (yellow) after you have your CyberPower and Comcast set up: Look in Applications - Utilities - AirPort Utility. The Internet icon should have a green light to the left of it. If the Time Capsule icon has an amber (yellow) light to the left of it, simply double-click on the amber light in the picture. It will open a small window. Again, see the yellow circle there and click on it. You will see a small drop-down that has the option "Ignore." --> CLICK ON IGNORE. That is the solution. The Apple guy says "We get this all the time." There are other solutions you will see online, including something about "bridge." Don't do that. Just click "ignore" and you'll be all set from there on out.One other difficulty I had was plugging devices into the CyberPower unit. I thought something was wrong. The situation is, when you plug things into the unit for the first time, it takes a lot of muscle to shove them into the sockets. Right out of the factory, the plugs are tight. So just use your strength and force them in. After that, it's no problem at all.I set the CyberPower unit on the floor near the Comcast outlet and modem, and hooked up my computer speaker system and Time Capsule near it. That keeps all the wires in the same area, and off my desk. I have a 14-gauge (9-foot) heavy duty extension cord running from the CyberPower unit to my iMac desktop. I purchased the extension cord on Amazon, too. The CyberPower guys said to get a 14-gauge "one-to-one" extension cord. That means that each electronic device you put on an extension cord coming out of the UPS device needs to have its own extension cord - this is important. This is why I moved my Time Capsule and speakers over to plug in directly to the CyberPower device on the floor. So my desk has just one cord coming off of it, no spaghetti mess of wires all over the place, just on the floor in the corner. The extension cord I picked is a neutral gray, and very flexible:http://www.amazon.com/Heavy-Conditioner-Major-Appliance-Extension/dp/B013Q5DOZ8?ie=UTF8&psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00One last comment - this is a most impressive looking machine. It is big and very solid. It is also VERY HEAVY. Other than the things I mentioned, I have had no problem with the device. I have a new grounded outlet now, and I managed to get a Comcast modem hooked through it, and the WiFi signal to go through my Apple Time Capsule, which I'm sure many of you have. So I hope this info helps some of you out there. I am very happy with my purchase, and now thinking I will buy another one for my TV and sound system in the recreation room (which is in the newer part of the house and has grounded outlets!). If I ever do have a problem with it, I will report back! Happy customer, and very happy with the CyberPower tech guys!

My old UPS battery seemed to be dying. Every few hours it was turning off my main PC. So, after doing some research I purchased the CyberPower 1350AVR , a unit more powerful and with more features than my old APC unit to solve the outage problem and provide more uptime in case of a power outage. My plan was to also plug my Internet modem and wireless router into it.I unpacked the unit and plugged it in until it indicated that the batteries were fully charged. Then I followed the provided instructions - first unplugging it, connecting the equipment to be protected, and then plugging it back into the wall.There are eight power outlets on the back, four with battery and surge protection and four with only surge protection. Curiously, the instructions state that four of the outlets are spaced to accommodate AC Adapters (wall warts.) Actually only one was spaced far enough away from the others to accommodate a wall wart and it was located on the battery-backed side. I also connected the optional included USB cable to the server to control and monitor the unit from my PC with the included PowerPanel software.Once everything was connected, I pushed the button below the LED screen and graphs were displayed indicating the load capacity and the battery capacity or charge status. It was fully charged, of course, but that graph will be useful during a power outage to see how much power is left before total blackout. The capacity in use was at two bars out of five and the estimated run time was eighteen minutes. So, I was using 20% of the units capacity and could certainly plug in more equipment in the future.I wanted the unit to automatically shut-down the server in the event of a power outage, so I loaded the PowerPanel Personal Edition software that was included, and under Runtime, configured it to shut-off the computer two minutes after any power outage. I tested this by unplugging the CyberPower, and it did indeed shut down my PC in an orderly fashion, closing all open applications and files, right at the two minute mark.I also tested the scheduling function of the software by setting it up to turn my computer off at midnight and back on at 4 AM. It shut the computer off at the proper time, as evidenced by Windows log entries, but although it restored power at 4 AM.The PowerPanel software also provides statistics and other information about the operation of the UPS, most of which can also be seen on the LED screen on the front of the unit by holding down the button. The software also allows the settings to be changed, such as turning on or off alarm sounds, setting tolerances for voltage fluctuations, and running tests. I left all of the default values, other than the one for shutting off the PC, which was set at five minutes out of the box.Along with the USB cable, telephone and Cable TV cords are also supplied. The unit provides surge protection for Cable TV and a telephone or Ethernet network connection. No Ethernet cable was provided. I did not test surge protection for cable TV, telephone of Ethernet. I have had the unit for nearly a month now, but there have been no power interruptions to test its performance in that regard, though I simulated outages by unplugging it a few times and it performed flawlessly by triggering the alarm and shutting down the computer. I'll update the review if I encounter any problems.The unit has a Three-Year Warranty against defects in design, assembly, material or workmanship and further protection is offered by a $500,000 Connected Equipment Guarantee. The connected equipment guarantee only kicks in if the damage was caused by a defective UPS, and then only after all other "primary" protections, such as insurance, have been exhausted.The unit is quiet and generates no noticeable heat.