Why doesn't call audio play through car speakers when connected via Bluetooth, FM, or AUX?

When the device is connected to the car audio via Bluetooth, FM, or AUX, the call/music audio output on the phone needs to be set to CarPlay, and the call volume must be adjusted on the phone.

Why doesn't the backup camera view show up automatically when shifting into reverse?

The backup camera is installed incorrectly or has failed. The red wire of the backup camera must be attached to the reverse signal wire of the reverse light. If you lack experience with this, it’s recommended to seek professional installation.

Is the "wireless" you mentioned referring to wireless power supply?

No, it's not. The "wireless" described on our page refers to wireless connection for CarPlay/Android Auto. The screen is mainly powered using the car charger cable we provide.

Why does your screen automatically shut down or fail to stay powered on?

Please make sure to use the car charger cable we provide for power supply. Additionally, your car’s power output must be 5V/3A. Otherwise, the screen may not receive sufficient power, which can cause the device to shut down automatically.

Does your device support the latest iOS 26?

We are currently working on updates to support it. If you encounter connection issues, please find us through the after-sales channels listed in the user manual. We will help you resolve the issue.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.