Alpine Corporation USA1164 Outdoor Floor Tiered Fairy Castle Waterwheel Water Fountain with Realistic Stone Look, 35", Brown

The pictures do not do this product enough justice; the fake stone looks very realistic. Unfortunately, the center portion of the castle arrived completely crushed due to shipping. However, Alpine Customer Support was both attentive and extremely easy to work with and they quickly replaced the product. I was extremely happy to work with a Customer Service that has very high standards. I recommend anything from this company and will be buying other outdoor water features from Alpine!

I ordered in January and opened two days ago as it is now nice weather . The entire base was CRUSHED although packed in foam. Amazon would not let me return it. I cried. I contacted Alpine and spoke to Grace. These wonderful folks took care of it right away. I am using it for a memorial garden with fairies and gnomes and cardinals. I love it.

The media could not be loaded. This is a beautiful water fountain. It was purchased as gift for my mother for Mother's Day. She absolutely loved it. Setup was super easy. It is a heavy cast fountain and not made of cheap plastic. My only advice to anyone that purchases this is to closely inspect the tubing inside the fountain. There was a large piece of debris inside one section of the supply tubing causing the water flow to be very weak. Once I removed that debris it worked beautifully.

Got my fountain out after carefully storing it for the winter. It is disintegrating. Some spots are so bad the mesh is showing. It is leaking horribly!!! It is unusable. I am so disappointed.

The media could not be loaded. the most adorable fountain!! it's so cute and was super easy to setup I've been staring at it for like 30 minutes, the sound is so relaxing, the way the lil wheel spins, it's PERFECT!!! cant wait to collect some more trinkets to display around it!!

The media could not be loaded. I was relieved to see that this fountain was being shipped by UPS. It did arrive intact. I embellished it somewhat with some brighter green and purple paint to the areas that represent foliage. I also painted the door an antique purple and added some miniature fairies and miniature gnomes by simply hot gluing them while setting it up. Sometimes when the timer first turns it on, the water wheel will begin to turn backwards. You have to stop it and manually start it forward. I think the opening where the water comes out onto the water wheel should have been a fraction slightly to the front. I solved this issue with a hot glue gun by adding some dollops of glue resembling a stack of rocks to the back side of the water opening making the water come out more to the front of the opening. Also, the water tubes inside the fountain come off of the pump and split into a Y going up to two different outlets. I had to clean out one of the tubes because there was some sort of gray substance inside it. The water tubes were definitely used and came off of something else. With all that being said, I do like the outcome and enjoy it very much so far.

Yup, I Love, Love, Love This Fountain. I painted it up by re-doing the castle's stucco-work, accented the stone, re-painted the door brown with bronze knobs, and painted up the "moss" bushes around the castle. Then I applied a few coasts of sealant spray to protect it all. The areas that the water comes through are getting a series of blue stones set inside to add to the fantasy-water look, and in time I'll have some good quality fairies or gnomes perched on top, but am still in the market for the right ones. Ill upload pictures of it once it's finished, but this buy was a great deal for this particular fountain. By the way, the top piece comes off, so if you want to paint it separately, you can. Doesn't exactly line up when placed on top the rest of the castle, but it's hardly noticeable, and didn't distract me from giving this 5 stars!

I have been so excited waiting for this to arrive! I ordered it for my backyard deck knowing my grandkids would absolutely love it. I planned to add some fairy garden figures to make it even more magical. It came today and I loved it immediately but after taking it from the box I found a piece was broken on one of the corners. It wasn't too bad but it showed from the back. I called Alpine's customer service and sent a photo of the broken area. It wasn't much more than an hour when they notified me that a new fountain would be sent to replace the one I got! I couldn't believe it! I've never had such prompt service from any company! Not ever! I highly recommend this cute fountain - not just because it is so adorable and well made, but also the customer service was exceptional!5-15-23I purchased my original fairy castle a year ago. When it got here it had a small broken piece on the corner of the tower (see above) It was replaced immediately without any qustion. I had already sealed and treated my original fountain so I decided to just leave my replacement in the box and open it this spring. When I opened it, it was badly cracked on the bottom of the tower area. I contacted them again, and sent in pictures of the damage, Shadelle contacted me and said a brand new replacement would be coming! She was very kind, even after I explained what happened. They totally guarantee their product and I couldn't be happier with their customer service.