Hisense WC12W25A 12,000 BTU Smart Window Air Conditioner, White

I bought this Hisense window air conditioner a couple weeks ago for my bedroom, and so far it’s doing a pretty solid job. Installation was fairly easy — just needed a screwdriver and some patience. It fits snug in the window with adjustable slides and feels stable.Once I turned it on, it cooled the room pretty fast (it’s about a 12x12 space). The cold air feels strong, and the settings are simple to figure out. There’s a remote that works from across the room, which is nice when I’m in bed.The noise level is okay. It’s not totally quiet, but it’s more of a steady hum that actually helps me sleep. During the day, it’s barely noticeable.Overall, it’s a great unit for the price. Keeps the room cool, doesn’t look too bulky, and doesn’t use up a ton of power either. I’d recommend it if you need something dependable for a smaller room! Give it a try!

I love this 12,000 BTU Smart Window AC! It cools my large room fast and runs super quietly—even at night. The smart features are a big plus—I can control it from my phone or with Alexa, which makes life so easy. Setup was quick with the included kit, no extra tools needed. It’s also energy efficient and looks clean on the window. Great value for the price—perfect for summer comfort without the noise or hassle. Highly recommend!

This is great for the price. It cools my large bedroom off and then keeps the rest of my duplex comfortable. It doesn't make that much noise so no problem for me to sleep. I have not received my electricity bill yet but I'm hoping it is low cost to run. I am pleased with this AC unit.

The Hisense WC06R25A is exactly what I needed for my small apartment bedroom. This 6,000 BTU unit cools the 140-sq-ft space rapidly—even on 90°F days, it brings the temp down to a comfortable level in under 15 minutes.What stands out is how quiet it is. I work from home and sleep light, but it never distracts me. Installation was straightforward with the included kit, and the white design fits neatly in my window without looking clunky. The controls are intuitive, and it doesn’t spike my electricity bill. Reliable, efficient, and easy to use—easily 5 stars!

I purchased this item in late June. I was able to install it a few days later, and it cooled beautifully. Unfortunately, it was also emitting a terribly noxious odor. I checked online, and it said this could be "off-gassing." After running for a few hours, it should stop. Well, I fell asleep and a few hours later, my entire apartment was filled with noxious odors that gave me and my child a terrible headache.I called Hisense and was told to unplug the unit, don't turn it on, and a repair technician would be sent. A couple of days later, I received an email stating that these units were not serviced and that I'd have to participate in the "Small Appliance Field Destroy" program. I'd receive a call with instructions. Well, I never received a call, but I did receive an unclear email and needed further guidance.When I called Hisense customer service again, I was told the e-mail was wrong, and I was supposed to "troubleshoot" with them. Troubleshoot what? That the unit filling my home with noxious odors that made me and my child sick? I was put on hold forever and told they'd "try" to get me a refund, but "a noxious odor" isn't covered under warranty, and I should return to Amazon. Easier said than done, since I no longer had the original packaging. The representative said they'd explain this to "inventory" and see if they could send me a replacement unit, and I'd hear from someone within 48 hours.Well, TWO WEEKS passed with no contact, and I called them back again. I was told I'd need to speak to a supervisor, but none were available so that I could expect a call back within 48 hours. I told them I had NO FAITH that I'd hear back and was willing to hold, but the rep said they couldn't hold the line any longer. I was livid and emailed customer service and Hisense management.FIVE DAYS LATER, I got a response via text saying they tried to call me - they didn't - I have my received call logs - they didn't, so I called them. That's today. They said I will receive a refund in 2-4 weeks (summer will be practically over - so helpful!) and once I PACK AND SHIP the defective unit back to them, I'll get a $50 Amazon gift card for my inconvenience. I was told I'd receive the FedEx return label via e-mail.Well, I'm still waiting for the FedEx return label, but I got an email asking me to send proof of purchase again! I have already provided that A MONTH AGO, and the supervisor I spoke to today CONFIRMED that and said I didn't have to send it again. If I don't receive the label within an hour, I'll call again. Meanwhile, during one of the hottest summers on record, I am stuck without the air conditioner I purchased.I plan to update this review to see if Hisense sticks to their word and: 1) sends the label for return, 2) refunds me, 3) sends the Amazon gift card as "compensation." Forgive me if I lack faith in their ability to do the right thing.In fairness, Amazon has offered to help now, but I feel that Hisense should take responsibility and do the right thing.This is the WORST customer service experience I've ever encountered, and I would never, ever purchase any Hisense, Toshiba, or associated product ever again, and will encourage family and friends NOT to purchase as well. Going forward, I'll make these purcahses locally - this has been a terrible experience!