showkahMEIER M-111BT Retro Wooden Bluetooth Radio – Portable AM/FM/SW Radio with USB/SD/TF/AUX, MP3 Playback, Remote Control – Vintage Style, Battery Powered (Brown)

I would like to express my sincere appreciation for the outstanding customer service and efficient replacement of the radio from Nexol.I recently purchased a radio from Nexol and unfortunately, it stopped working just a few days after the purchase. Frustrated with the situation, I decided to reach out to their customer service department for assistance.From the moment I contacted them, I was greeted with utmost professionalism and courtesy. The representative I spoke with patiently listened to my concerns and reassured me that they would assist me promptly. They guided me through the troubleshooting process, trying various techniques to revive the radio, but unfortunately, it was clear that the device was faulty.Without hesitation, the representative assured me that they would replace the radio at no additional cost. They arranged for the pickup of the defective unit and dispatched a replacement immediately. I was impressed by their efficiency and commitment to resolving the issue in a timely manner.Their swift response and willingness to rectify the situation exceeded my expectations. In today's fast-paced world, where customer service often takes a backseat, Nexol has proven that exemplary service is still a priority for them.I am delighted to report that the replacement radio is working flawlessly, and I couldn't be happier with the outcome. I truly believe that Nexol values their customers and strives to provide them with the best possible experience.I want to extend my gratitude to the entire customer service team at Nexol for their dedication and professionalism. They have turned what could have been a frustrating experience into one that has left me impressed and satisfied. I will not hesitate to recommend Nexol to friends and family in the future.Thank you again for your exceptional customer service and for going above and beyond to replace the faulty radio.

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The cable received has two male ends on both sides, both to plug into the wall socket! Have never ever seen this type of cable nor heard of, ever! Wish I could post a picture here for you to see.Radio is working fine apart from the volume button which doesn’t allow low controls.

Love it

Works well