SwannDVR16-5580 DVR-5580 16 Channel 4K Ultra HD DVR Security System | 2TB HDD, HDMI, BNC

Personally I am dissatisfied. Explanation goes like this, I purchased this at the end of April and here it is the middle of June and I still cannot get the system to work as efficiently as the last Swann DVR. Problem is I had an eight channel and wanted to add cameras so I purchased the 16 channel and have not been able to get this get the settings to work as my previous unit did. The system is set up on the lowest sensitivity and even if I leave leaves across the driveway camera send me an email. All cameras are set at the very lowest setting and continue to send emails regardless of changing the settings. There is another issue about how this has become so annoying. The system seems to shut down and restart and send emails notifying me that each camera has now gone online. This happens anytime during the day or night. None of these issues happened with my previous DVR and I am thinking about going to a different brand name. I've called Swann but was on hold for too long so I gave that up for a while. I will make one more attempt with some support.

This will be the 2nd Swann system in the span of 2 years. This one was purchased in October 2021. By the end of February, it stated no HDD and makes an awful sound. I have contacted support with no returned call or email. All I want is this product either fixed or refunded I will be purchasing a different brand from now on.

Hard disk doesn't work and I sent a message to Swann company and no answer since 2 days. probably I prefer to exchange for a new one.