Key Performance Indicators for Government and Non Profit Agencies

As an evaluators for a large non-profit social service agency I am always on the look out for tools that can assist me in strengtheming my evaluation toolkit. Since there has been a major emphasis on performance indicators in both non-profit and government I had a keen interest in reading Parmenter's book since my major problem is developing key performance indicators that make the most sense. Overall David's book is not only concise and thorough but it also provides a useful set of tools and a roadmap to develop key performance indicators that work in assessing program performance. I highly recommend the book.

Very useful book. Practical Guide to Winning KPI Concept. Very helpful to me to know more about KPI establishment.It is worth reading

I like it very much since many details were useful for government and non profit agencies. I recommend one who going to establish your own BSC should take this into consideration.

None

I love the book

old, outdated and not really for government

Good Book with pracatical approach....

GOOD

This didn't hit the mark for me - if you want to support the Parmenter industry then fine. I had hoped that the non-profit aspect would be really helpful - but other KPI books are as good even if not aimed at this sector.

Very good book with lots of very good ideas. A little bit repetative on quotes.

I knew little about PM, this book in combination with a few others, proved Very useful in implementing a PM framework in my organization.