Hiboost Cell Phone Signal Booster for Home and Office, 4,000 sq ft, Boost 5G 4G LTE Data for Verizon AT&T and All U.S. Carriers, FCC Approved

Okay, first I have to say that I am VERY happy with this purchase. It gets five stars from me. Now, I'll give you my story. When we first moved to this area, the cell phone signal was great. But, over the years, it's gotten worse and worse. The explanation I got from the carrier was that they couldn't keep up with the population growth and get enough bandwidth to provide decent service to all the customers. Central Texas has been booming. None of the infrastructure is growing fast enough to meet the needs. Our cell phone service provider is no exception. It got to the point where we couldn't rely on our cell service at all, in our own home. We had to carry our cordless land line phones with us all the time. It was very frustrating. Based on my brother-in-laws experience and recommendations, I decided to try a signal booster. After doing WEEKS of research, I decided on this one from HiBoost. It took me a while to decide. These things aren't cheap. The installation and setup of this system is complex and requires a good amount of work. If you're not technically inclined, a regular handyman and able to climb ladders, roofs and do a lot of physical work, I recommend you get someone to do this for you. I'm 68 years old. But, still very physically active and very handy with tools and technical projects. So, I was able to do it myself. The entire kit is very well engineered, designed and built with top quality materials and components. The one thing that they don't include is a roof top antenna mast. There are several economical models available on Amazon. I was fortunate that my Dish antenna mast was close enough to an entry point that I could use it, instead of mounting another mast on the roof. The installation was somewhat easy. You need to lay out all the cables and components first, figure out how long the runs are and where to mount what. They provide a small diameter 'window' cable, so you don't have to drill through a wall. The best way to program it requires two people, one reading the signal strength on the amplifier and another to adjust the receiver. They also have an app that allows one person to do it. But, the two person method is preferred. The results are awesome. I went from one bar of reception in the house, to FOUR bars. Outside, I had two bars. You need to understand that, if you don't have any signal where you are, this device won't help. But, if you have ANY signal at all, this will definitely increase that signal and provide greater coverage in your home. I am very happy with this purchase and highly recommend it.

This product works as advertised, and I had multiple people reach out to me from Customer Service just in case I was having difficulty with the install. While I didn’t need assistance, I appreciated the contact to offer help. I will say that installing the antenna and running cables is not for someone afraid of heights or drilling holes, but for the average DIYer, it is manageable. And, the results are great. The best thing for me is that the HiBoost covers frequencies for both AT&T and Verizon. With our house in a low spot, we have minimal signal in the house, despite living in an urban area. We needed a boost and we got it. My fiancée makes daily calls (AT&T iPhone) to her elderly mother and would have to literally walk around the house doing the “can you hear me now” thing. I finally decided to investigate boosters and found this one with high ratings. I have an Android on Verizon, so I was happy that the HiBoost covers my phone, too. (Although I usually use Wi-Fi so the low signal for calls was not as much of an issue for me, I am happy that I can now send a photo via text without having to open the patio door to hold my phone outside.) I went the route of using the display on the amplifier to determine best tower location. I climbed on the roof to a safe place and pointed the antenna in all directions making note of the strongest overall signal for 700 & 1900 MHz (general frequencies for AT&T and Verizon). Because the roof is extremely steep on all sides, I initially tried to mount the antenna on the old Dish Network pole near the edge of the house. This only returned minimal signal as the roof partially blocked the signal direction I needed. As the roof is too steep to safely climb in the direction I needed (because, of course it is….dang it), I was forced to mount the antenna to a tree. Yes, I know it will move around and signal will not be consistent, but you do what you can (already pushing it with tree as HOA probably won’t allow a pole). But, the results are nice with the increased height, and my fiancée can now make phone calls wherever she wants in the house. Winning! We went from 1 bar to average of 3 bars (and sometimes 4 bars in the house). Telephone calls and texts process normally inside the house which was NOT the case before. So, if you are frustrated with call/text/data issues, HiBoost can help. While the technical install portion was a bit confusing using the app (so not 5 stars), I give HiBoost credit for reaching out to help without prompting. And, ease of install requires climbing and attic stuff, so not 5 stars, but still give them 4 stars for having all the parts and items necessary to make install as easy as possible. Value for money (well, I bought right before the sale started) is tough as HiBoost is not cheap, but you get what you pay for. The 4K signal booster seems to be really well made and equipment seems professionally manufactured. And, it works. So, while a bit expensive, still 4 stars on "value for the money" for quality and the fact that it works.

We bought the HiBoost Hero and recommend it highly! I have Verizon and my husband has AT &T. We both significantly improved our cell signal from 1 bar to 3-4(mine) and full bars for my husband. We did need help setting it up, the help chat identified our issue and now our cell signals are awesome. We can finally send photos and receive texts and use our phones.

Customer service is nonexistent. HiBoost relies on online videos to answer all your questions and solve all your problems. Unfortunately, that does not work. If you don’t have cell service and are installing a cell booster antenna to get better cell coverage and data, it stands to reason you probably won’t be able to use your phone to download videos for the installation! Shocking! Also The user manual that comes with the unit is useless. It’s translated from Chinese to English, which is easy to tell from the wording. The unit has adjustments on it but there is no direction as to what they do. When you call customer service, no one answers, and no one calls you back. I tried over multiple days and left multiple messages with no response. They want you to download signal supervisor app for installation, but it doesn’t work properly. They say the optimal installation is if you have Wi-Fi to assist you in hooking it up. If you have Wi-Fi , you have Internet, so the booster most likely wouldn’t be needed. Shocking! It offers a non-Wi-Fi hook up through Bluetooth. But when you’re up in a tree or on a roof at the antenna trying to adjust it for the best signal, you’re too far away for the Bluetooth to connect properly. The installation APP Signal Supervisor has strength meters but they don’t work properly, forcing you to constantly refresh them instead of getting a real time reading. With the antenna pointing directly at the cell tower it has the same reading if I turn it backwards or sideways. Again, if I was able to talk to a real person and get some questions answered it might help. That appears to be not the case so the unit is going back before 30 day window is up. Do not waste your time. I spent several days putting this in a tree 35 feet above the ground and I follow all over their rules. I wasted three days. I wish they could pay me for my labor and wasting my time. Update: I was finally able to make contact with the day-to-day representative that answers the phone normally. When I described how my unit was working, she was under the impression that it was malfunctioning and I should send it in for testing. They don’t cover the cost of shipping and there was no telling how long they would have it, so I declined. I was still within the 30 day Amazon return window, so I returned it to Amazon. I ordered a new unit at the same time and it arrived directly. A day or so later, I was contacted by a technician who really seem to know his stuff. I explain the situation and what it was doing, and he was very helpful. Since it is not at my normal residence, but at a cabin, he wasn’t able to help me at that time. The next time I went over to my cabin, I was able to call him directly and he spent a good amount of time explaining what the buttons do on the unit (it doesn’t explain that in the manual) and helping me to adjust things. The new unit initially worked the same as the one I sent back so clearly it wasn’t an issue with the first unit malfunctioning What we ended up doing was turning the gain way down on the 1900 and 2100 frequencies (the lower two frequencies on the screen). The unit was losing connection because it was vacillating between the frequencies and wouldn’t stay locked on. Since I have adjusted it, it seems to be working very good and I was actually able to stream a movie, when before I couldn’t download the TV Guide. Their manual could certainly be written better with more information, but the unit seems to work now. When I was finally able to talk to a real person who knew what was going on it made a big difference. Like I stated before, it’s hard to download YouTube videos for help with installation when you have poor cell service. So having to depend on YouTube videos does not work. Their customer service was very nice, they were just very difficult to get a hold of. With the unit working properly at this time, I would recommend this unit at this point. I changed my review from one star to four-star. Even though they eventually contacted me and were helpful getting the unit working properly, I don’t believe that initial customer service has changed drastically and their installation manual is severely lacking. If you’re willing to be persistent with customer service, it helps.

Great product and truly great tech support! Frankly, amazing! I researched a number of products and landed on HiBoost, bottom line, this 4000 sq ft unit works great! Previously we had next to no cell service in our home, we were down to 1 bar of 4G (5G was impossible). We're both on Verizon Wireless. Getting phone calls was impossible, even on WiFi it wasn't pretty. The install was pretty straight forward and the package included everything you need. The user guide that comes in the box is not exactly crystal clear due to a somewhat poor language translation to English from what I assume was initially written in Chinese. That said, you can figure out what the guide is talking about with little effort. Here's the deal, you will be using 2 different apps that you will download to your smart phone from your app store. They are free. It will be smoother (but not necessary) if you can use 2 different smart devices so you can see both apps at the same time. Again, nice but not a requirement. One app allows you to locate the position of the closest cell tower so you can aim the antenna in the correct direction to get the best service. The second app allows you to interface with the HiBoost unit itself so you can see how well its boosting the signal and a number of other features. The key at first is to leave the indoor antenna unplugged from the HiBoost unit while your using these 2 apps to fine tune the outdoor antenna and signal. Once you get the best signal using the 2 apps then you can connect the indoor antenna and you'll be good to go. We went from having a constant 1 bar of 4G up to having 5 bars of 5G. I can now make and receive phone calls as well as watch video using my phones data. I'm now able to take some of the data load off of my WiFi. Great stuff! I love this unit. I received an email from HiBoost a few days after I received the unit, checking in to ask how I liked the unit. At first I ignored the email but then they sent another. I actually had a question about the LED indicators on the front panel so I replied to the email. About 30 seconds later I get a text message from Noah in tech support asking me how he could help. I have to admit that at first I was a bit skeptical about this support model (I mean what company does this?), but I went back and forth with Noah a few times and he answered my questions. I spent much of my career in tech support and I can say that we rarely reached out to a customer proactively. What a great business model! Kudos to Noah and HiBoost, job well done on a great product!

I had the Hiboost “SideKick” for several years, and it worked great until I broke the antenna on the indoor unit. I decided to upgrade to the larger 4K unit with the indoor antenna mounted on the wall. I really like that the whole system hangs on the wall, so I don’t have to worry about breaking it again. Admittedly, the SideKick does have a wall-mount bracket, and I should have used it. Setup was very easy using the Cellular Finder app to locate the tower. The system works great, and I’m very happy with the 4K Hiboost. Customer support was excellent. They contacted me a couple of days after purchase to make sure everything was working correctly and offered help if needed. That was a nice touch. I recommend this product.

I recently purchased the Hiboost Cell Phone Signal Booster for Home and Office, and I am extremely satisfied with my purchase. The installation process was a breeze, thanks to the easy-to-follow instructions provided. The instructions were clear, helpful, and straightforward, making the setup quick and hassle-free. Since installing the booster, I have noticed a significant improvement in my signal strength. Previously, I would only get 1-2 bars of signal. However, with the Hiboost Cell Phone Signal Booster, my signal has been boosted to a full 5 bars consistently. It's incredible how much of a difference it has made in my daily communication and internet usage. What sets Hiboost apart is their outstanding customer service. After purchasing the product, I received a follow-up text from their tech support team in the after-sales department. They offered their assistance and ensured that I was satisfied with my purchase. This level of support was unexpected but greatly appreciated, especially in a time when customer service in various industries has declined. It's refreshing to see a company that genuinely cares about their customers' satisfaction. Thanks to the Hiboost Cell Phone Signal Booster, I no longer rely on my previous internet provider, Cox communications, for my wireless needs. The booster provides a highly reliable and strong signal throughout my entire home, making it more than adequate to support all of my wireless requirements. I highly recommend the Hiboost Cell Phone Signal Booster. The easy installation, helpful instructions, significant signal improvement, and excellent customer support make it a top-notch product!

*The picture is a screenshot of "SignalSupervisor" app, which is an app for monitoring HiBoost signal strength. Unlike many other reviewers, the main reason I bought this product was not to increase the number of signal bars, but to speed up data downloads for web conferencing. (I use my smartphone as a hotspot and do a web conference on my my laptop) Even before I bought the HiBoost, I had at least two bars constantly, so I didn't have any problems such as missed calls or poor voice quality during phone calls. However, the speed of data download was often only around 2MBps and many problems occurred during web conferences. Since I installed the HiBoost, I've been able to get at least 7MBps, and sometimes 10-20MBps. I am very happy with my HiBoost since I no longer have connection problems such as dropped connections, jagged videos or time lags when I show presentation slides during web conferences. In my case, I didn't need to use the HiBoost all the time. I only needed it for important web conferences that were held about once a month. So I didn't want to fix the HiBoot permanently by mounting the outdoor antenna on the roof and so forth. I heard from a friend of a friend that putting the outside antenna on the attic worked. So I tried the same, but it didn't work at my house since the signal was weak. After reading the instruction carefully, I realized I could probably put the outdoor antenna and the indoor antenna horizontally, rather than vertically, if there was enough distance (20 ft) between them. So I did - I put the outdoor antenna on a chair on the deck, and the indoor antenna in the office, which was exactly 20 ft away from the deck. I was pleased with the results - the signal strength was excellent and the download speed increased significantly as I explained earlier. When I don't use the HiBoost, I simply put it in a box and keep it the basement since it is just so simple to get it out and set it up again, i.e. just connect all the cables and put the outdoor antenna on the deck. I don't need to climb up the roof! I am very satisficed with the purchase since otherwise there was no way for me to do web conferences without having connection problems.