DELIVERING HAPPINESS:-A PATH TO PROFITS, PASSION, AND PURPOSE

One real good book I have read in a long time. It is an honest account written amazingly well. I couldn't leave it before it was finished.. It's also a sort of coaching manual for all entrepreneurs.. The book is as much a motivational account about maintaining conviction in yourself to as much it is a guide on how to build a team - importance of having people in the team who believe in the idea and purpose, building an organization culture and maintaining it, importance of transparency in keeping the team together and about sharing the pains & gains.. The book's title is delivering happiness, but if you are looking to purchase it hoping to find a solution to happiness, then I don't think this really is that although it delves on that in the last chapter. But if you want to read a book about an entrepreneur's account of going through success, despair and success in creating a business that brings to life the concepts of mission, vision, values and culture then this is it..

Delivering Happiness by Tony Hsieh is an incredible read. The journey of Zappos is an beautiful one - right from the start to finish and eventual acquisition. The book talks about higher concepts of life such as passion and purpose perfected to discovering our innate happiness! :) What to expect in the book and why I love it : 1) Storytelling interesting narrative of how Zappos came into existence. 2) Deep, personal stories of employees, stakeholders, vendors and everyone else in the company on how they got together and interacted as a big Zappos family. 3) The core culture values of Zappos make things interesting for aspiring entrepreneurs in any field, to apply in the real world of business. Also, the late Tony's personal philosophy alignes with Zappos culture and core values. Zappos has lived through the key area of becoming a customer centric company while delivering happiness. Plenty of takeaways to adopt in business. A must-read :)

Fantastic

One of the best books that i have read in recent past. Will highly recommend for entrepreneurs and investors.

Great book with daily life of an entrepreneur and the struggles he faced to float the business

Zappos is one of the few ecommerce companies that has been low tech, but successful. The book is exciting in parts with an easy flow of language. There is always a but. And that's because either the (hi)story of Zappos wasn't as exciting or that the story telling skills weren't a home run. My takeaways are the comparison of business with poker, and some enlightening tweets.

This is the second time I bought this book in eight years. I had praised the first purchase so much to a friend that he never bothered returning it!!! Tony captures a remarkable story that is filled with action, humor, drama, operational issues etc but one thing remains constant - steadfast dedication to Customer Centricity. To me being customer centric means revolving all decisions of the business to serve just one entity - the Customer. And 'Delivering Happiness' does just that. To the people at Zappos, their being a step ahead of the customer led their actions to become mundane ones but to the people outside they were revolutionary. They still are even today, I mean who pays money to aspiring CSR's not to join if they don't have shared values. Looks pretty straight forward however Tony's team did a remarkable job of thinking 5 or more years ahead and understand what kind of a culture did they want to make and achieve it at any cost. I highly recommend this book for several reasons with Customer Centricity and Innovativeness being the top two. These two also gave enough reasons to Amazon to buy them out.

Delivering Happiness is an autobiographical account of Tony Hsieh's journey to be Zappos' CEO. His humorous stories from childhood, his days in university, how he ended up establishing his company LinkExchange, his involvement with Zappos, and his thoughts on happiness, show his progression from just profits to passion to purpose. The importance of customer service, honest and open communication, and building a suitable work culture are what stood out in the book for me. Tony has included actual emails and notes in his book, thus making for an authentic read.

This book is an excellent tool for those who focus obsessively on people's happiness. Apart from making profits, the author of the book and owner of Zappos, focuses consistently in making people happy in many different ways. By people, he means not just employees and people in the company but also customers, vendors, affiliates and everyone collaborating with the company. A CEO who says that customer service should NOT be just a department but the entire company speaks by itself. As a business owner, his ultimate goal is to make people, culture and society happy, far beyond just making profits. This is the reason why the company flourished after some uncertain times. Their marriage with Amazon comes as a consequence of both companies being aligned in values and being both long-term thinkers. They both focuses on win-win scenarios at all times. It is a brilliant lecture for those businesses and people whose ultimate goals in business and life is to add value to society by doing good, those types of things that people will remember in time.

急成長を遂げたアメリカの靴のネット販売業者'Zappos'のCEOであるTony Hsieh氏が、今日の成功までの道のりを書いた本です。Tony Hsieh氏のこれまでの人生は山あり谷ありで、とても興味深く、一気に読むことができました。単語もそれほど難しくはなかったので、洋書にしてはめずらしく、一週間弱で読み終えてしまいました。 Tony Hsiehの経営は、常識に囚われない、かなり型破りな方法をとっています。企業文化をとても大切にし、従業員にはその企業文化を体現し、そのことを通じて自己成長することまで求めています。'Zappos'の企業文化を形作るものとして１０個の'core values'を定めているのですが、なかなか興味深いです。 1.Deliver WOW Through Service 2.Embrace and Drive Change 3.Create Fun and A Little Weirdness 4.Be Adventurous, Creative, and Open-Minded 5.Pursue Growth and Learning 6.Build Open and Honest Relationships With Communication 7.Build a Positive Team and Family Spirit 8.Do More With Less 9.Be Passionate and Determined 10.Be Humble そして、究極的には、 Zappos is about delivering happiness to the world. とのことです。共感できる'value'（1,3,4,6,7,10）もあれば、耳の痛い'value'（2,5,8,9）もありました。７つめの'value'なんかは、昔の日本企業の価値観に近いものがあるような気がしました。 いずれにせよ、このような価値観を従業員が本当に実践し、それによって会社が成長していっているのはすごいことだ、と心から思えました。まだ１０年そこそこの会社ですが、この先どう発展していくか面白そうです！

Dieses Buch liest sich unglaublich leicht und ist gleichzeitig inhaltlich fundiert und ergiebig. Anschaulich beschreibt Tony Hsieh, wie er Schritt für Schritt in die Führung dieses Unternehmens geht. Es wird nachvollziehbar, was ihn an die Idee und an die Entrepreneure der ersten Stunde glauben lässt. Und mit welchen Mühen ein beständig liquides Unternehmen schrittweise Realität werden konnte. Sehr gut finde ich auch die immer wieder deutlich skizzierte Unternehmenskultur, die er selbst als schräg bezeichnet und die den KundInnnen zB auch bei Telefonaten mit dem Support hautnah begegnet. Nicht nur der "service extraordinaire" sondern auch die Kreativität bis in die kleinsten Handgriffe sind einfach schön - und menschlich. Durch Six Sigma und ISO wohl nicht erreichbar, das macht hier den Unterschied - wie gehen wir mit MitarbeiterInnen, BewerberInnen, KundInnen, ja auch LieferantInnen um? Endend mit einem Exkurs in die Glückspsychologie - ein wirklich empfehlenswertes Management-Buch, das auch als Urlaubslektüre gut geeignet ist. Enjoy!

An inspiring book gives you insights of not only how company culture can cultivate the growth of its employees and business but also to create a healthy partner ecosystem between vendors and investors.

Definitely one of the best business book ever. Funny, well written, quite authentic, Tony Hsieh opens himself with courage. I read his book in few days, I highly recommend for people thinking that successful people are just lucky!