I only received the winch, missing the wireless remote control and handle controller

The wireless remote control and handle remote control are in the bottom foam, please check whether allthe foam in the packing box is taken out.

Why does the winch rope slip or fall off during use

When the winch is under load, the winch rope must be wrapped around the drum at least 10 times to ensure sufficient adhesion

The remote control I received is not working and the light is not on

The wireless remote control requires the purchase of an additional 12V23A small battery to function properly

After prolonged use, the relay suddenly stops working

The winch s an interttent working product Its recommended to work for two minutes and rest for five minutes to gve tenough timeto dssipat heat before the nert operation.

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

13,500 lb Recovery Winch with 1/2” Synthetic Rope,Dark-Gray | 12V Electric Winch with IP68 Waterproof All-Metal Housing, 2 Wireless Remotes，for Jeep SUV Truck Trailer Off-Road Recovery

13,500 lb Recovery Winch with 1/2” Synthetic Rope,Dark-Gray | 12V Electric Winch with IP68 Waterproof All-Metal Housing, 2 Wireless Remotes，for Jeep SUV Truck Trailer Off-Road Recovery

Product ID: 732478273

💪13,500 lb max pull power

📡2 wireless remotes, 100 ft range

🌧️IP68 waterproof & dustproof

¥200385

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Description

🚙 Power through any terrain with confidence and style!

ALL WEATHER WARRIOR - IP68-rated waterproof and dustproof housing ensures relentless performance in rain, mud, and snow.
REMOTE CONTROL FREEDOM - Dual wireless remotes with 100 ft range plus wired control for ultimate convenience and safety during recovery.
LIGHTWEIGHT SAFETY UPGRADE - 1/2” synthetic rope offers superior strength with safer, tangle-free handling over traditional steel cables.
UNMATCHED HEAVY DUTY STRENGTH - 13,500 lbs of raw pulling power to conquer any off-road recovery challenge.
PRECISION ENGINEERING SUPPORT - Durable aluminum alloy housing with advanced heat dissipation backed by expert 24-hour customer service.

The XYCLE 13,500 lb Recovery Winch is a rugged 12V electric winch designed for SUVs, trucks, and off-road vehicles. Featuring a powerful motor, IP68 waterproof all-metal housing, and a lightweight 1/2” synthetic rope, it delivers reliable heavy-duty recovery in extreme conditions. Equipped with two wireless remotes and a wired controller, it offers versatile and safe operation up to 100 feet away. Perfect for professionals and enthusiasts who demand durability, safety, and convenience in their off-road gear.

Specifications

ASIN	B0DYZBDCLC
Best Sellers Rank	#23,118 in Automotive ( See Top 100 in Automotive ) #16 in Towing Winches
Color	Dark-Gray
Customer Reviews	4.2 4.2 out of 5 stars (93)
Date First Available	May 6, 2025
Included Components	Winch and control box kit (already assembled) x1, Winch Fairlead with Tow Hook x1, Synthetic Rope x1, , Negative Cable x1, Wired Controller x1, Wireless Controller x2, Red Tape x1, High-strength 12.
Item Package Quantity	1
Item Weight	60.9 pounds
Item model number	13500lbs12V Electric Winch
Manufacturer	XYCLE
Material	Synthetic Rope
Package Dimensions	23.5 x 13.5 x 13.5 inches
Size	13.5K SUV
Style	13.5K SUV
Warranty Description	2-year manufacturer

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

¥200385

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

View all Trustpilot reviews