I bought the Pelsee P12 Pro to use on an RV. The installation process was easy and without any issues. On the first major trip across the country, it was not comfortable at all. The device powered off (or entered into standby mode) ever few minutes. I had to keep it awake by touching the screen constantly, it was driving me nuts. I even thought it was the SD card getting full, because it was constantly recording, and caused the system to power off. When the device was ON, the image was crisp and without any lag. The brightness is good, and the ADAS was working great. So, on the first evening i emailed Pelsee asking for help on the power off issue and the always recording function. In the morning i already had a reply from support apologising for the inconvenience and offering help in a clear instruction and also a screenshot on how to deactivate the "auto power off", and explaining the always-recording function is like this by design, but asking me if i preferred it to be set out differently, as they could manage it somehow. In a matter of seconds i found the setting they suggested - for which i searched on the day before, without success, that's on me - and tested it. The P12 Pro worked without depowering for an hour until i switched it off! And now that i know that the always recording function was not the issue, getting the SD card full, I'm OK with the device always recording. This is not my first mirror, but it is by far, the best i had. The previous ones were from the other side of the world, with sketchy firmwares, even some translation errors, as we all know. The support given to this issue was quite a surprise for me, as it was fast and effective. I ordered this from the US Amazon all the way to Portugal, because of the many reviews i saw online and i don't regret it. As I said to Pelsee support, in my opinion, the auto power off should be preset to OFF instead of 5 min, as this is a rearview mirror, and should be ON as long as the vehicle is ON, but other people may think differently. TL;DR: Great device with excellent image and even better support. The problem I had was that I hadn't read the manual.
