Eureka Robot Vacuum with Bagless Self Emptying Station, Robotic Vacuum Cleaner, 45-Day Capacity, 3000Pa Suction, LiDAR Navigation, NER E10s BK

Update: So, I returned the vacuum and got a refund. Then a couple weeks later they reached out to us, wanting to send us a replacement. We explained that we had already returned it and gotten a refund, but they still wanted to give a replacement. We were pretty surprised by that! I'm sure they wanted me to update the review, and you know what, I'm happy to! I waited several months, because I was kinda expecting it to stop functioning as well, or at all, but it has been great!! I have it scheduled for every night, and it pretty much completely keeps up with our family of 3 adults and 3 kids, as well as all the company and extra kids we have over all the time. Every now and then I sweep to get in corners, but this thing does the heavy lifting of all the floor cleaning in our house! I barely do anything except refill the water! I'm so thankful for it. I think we'll be purchasing one as a gift. I've been holding off on that until we saw if this replacement was good, but I'm confident the first one we got was just a dud. We're super happy with it! Great customer service! Old review: At first it felt like magic. That lasted about a week. From the very first day I got errors saying the dust collection couldn't be done successfully because it was clogged. Every single time I checked the robot and the base both thoroughly and they weren't clogged, and it always seemed like it emptied the dust just fine. That's workable, so I wasn't too worried. Then I started realized it had stopped the scheduled nightly cleanings after about the first week! I just checked that it's on the schedule and it's still there. Tonight I told it to clean a specific room and it couldn't find "the specified area" over and over. It kept getting lost, told me charging was unsuccessful when it wasn't even back at the base, etc etc. Error after error. It won't clean at all right now. I'm so disappointed. I've been looking forward to getting one for a couple years, and with 3 small kids it was going to be such a help. The actual function of it was great. It cleaned well and was magical for a whole week.

Update (7.7.24 - 8 months): Reducing my Rating to 1. I'm sorry I purchased this and feel as though it was a waste of money. At best I can use this as a regular vacuum without the mop function from here out but now need to find a new solution to mopping my main floor's hardwoods and kitchen tiles. What a waste. I had noticed that the internal collection compartment was getting gunked up. It seems that because it is vacuuming and mopping at the same time, it is basically mixing dust and water to make a mess inside the vacuum. When you normally mop, you sweep the area first or vacuum it, then mop. This device mops while vacuuming which makes wet dirt. This then is not ejected into the waste cannister correctly and can quickly build up. Essentially, you need to manually clean the vacuum every time you use it with the mopping feature defeating the purpose of the automatic waste cannister. Today I noticed the unit is leaking. I don't know from where but I found a wet spot beneath the charging station and it appears the hardwood floors beneath have been slightly damaged due to getting wet over time. I wanted to like this product and did my best to give it every chance. Unfortunately it fails to deliver on what it was designed to do and in the future I will not be looking to Eureka for my vacuum or mop needs. (original post) Purchased this for the 1st floor of my house 4 months ago. Tile kitchen, hard wood hall, hard wood dining room with an area rug. I also have a step down into a sunken living room and on the opposite side of the house, a step down into a sunken den. I don't have pets. I knew the living room and den would need the vac picked up and set back down which was fine. My main goal was to get something that would mop the kitchen and hardwoods regularly. Here's my experience thus far. What I like: - The cleanout cannister doesn't need to be emptied after each cleaning, is easy to use and dump out, and doesn't require special bags like some of the other brands. - The mop feature has been doing a decent job keeping the floors clean. - For a mop and vac unit, the price was good compared to some of the other brands. What I don't like: - The App is not the best. Some screens just need you to select a different option but other screens require you to also select a tiny check at the top corner. Not very intuitive. The room maps allow you to set up named regions and even virtual walls but there's no options to set mop or vac intensity by room. For example, I'd want my kitchen mopped with the highest mop settings but the halls with the lowest. Also, I've set it to not mop at all and just vacuum and found it mopping anyways. - The logic gets confused and I have one spot where it will continually return to, back up, move a few feet away, then return to the same location again. It will do this over and over until it runs out of charge. I've tried remapping the area, relocating the base station, doesn't matter. I just now set up a virtual wall in the App to try and stop this from happening. - Mopping reservoir has no gauge and the vac and app do not indicate when the unit is empty. As I haven't tried any other brands of vac/mop combo's, I don't know if any of these issues are better or worse industry wise.

I had a Roomba years ago, when the technology first came out, it was the worst. I had been wanting to get a new model, especially with the new self emptying option as well as mop. Prime Days came and it seemed the perfect opportunity. All of that being said I LOVE THIS MACHINE!!! Within minutes of unboxing I had uploaded the app, connected the device to my WiFi and the vacuum was up and running AND I scheduled it to run every morning at 8am. I also synced the device with my Alexa. So I can say things like, “Alexa, start vacuum.” and my vacuum gets to work. But it gets better! The device mapped out my home and I was able to easily name each room on the app. So now, let’s say I spill something in the kitchen, I can say “Alexa, vacuum the kitchen” or select the kitchen on the map in the app and then select “clean” and here comes my vacuum (that we’ve named Finch), to the kitchen, vacuums just the kitchen, redocks itself and empties the onboard dust bin into the larger bin that is SO much easier(and less messy) to empty than the onboard dustbin. Ok, now let’s talk about the mop option. The reservoir is onboard and pretty small and can only be filled with water, no cleaning fluids. I have found that the mop feature works best for me when I select it manually. Then I spray a cleaner on the area to be mopped, as the device moves to the area to be mopped it dispenses water (you can set the level) and drops the mop pad. I have interlocking laminate flooring and this mop works so much better than I ever thought it would. I should also mention than I have a 10 year old son who plays baseball (think baseball red clay dirt) and two small dogs (one long hair, one short and they both shed substantially) and both the vacuum and mop features on this device have impressed me, as well as the ease of use. As far as the volume, it’s not super loud but it’s not super quiet either. That being said it does not disturb my dogs at all, I will attach a video to prove that. Oh! I almost forgot! The navigation feature on this device is 1MILLION times more improved than the earlier model I owned. It doesn’t get stuck and I checked the height of the device before I purchased it and it fits under my kitchen and bathroom cabinets, my dresser and end tables. Oh also! This dust and dog hair thirsty little sucker actually does this beautiful dance around my dining room table and chairs! I thought for sure it was just going to avoid that area all together or get stuck but no, it navigated itself around the legs of the chairs and table from the very first launch and seems to have even gotten better at it with each cleaning! I can recommend this product without hesitation 100% P.s. I have atttached the video of the device navigation itself in a very tight area and around my dog beds as my dogs slept. Unfortunately only one video can be uploaded per review so I can’t post the video I have of the device mopping and self emptying the onboard dust bin into the larger cyclonic bin on the dock. Sorry :( P.S.S. I mentioned that I purchased this on Prime Day, I paid $200, but I would buy it again for full price without hesitation, it’s THAT good.

This is a terrific vacuum. We have owned it for a year and a half and it would clean the whole house, avoiding potential hang-ups, doing carpets and throw rugs, and returning to dump. Recently, it no longer does the whole house because the battery has weakened. It just stops and has to be put back on the charger. The OEM battery is no longer manufactured, and third-party replacements are problematic as they may not recharge on the station. I've noticed that a new version of the battery advertised as compatible with the E10s no longer lists it.

Great product. It arrived about 5 days earlier than Amazon's estimated delivery. Everything showed up as described. Set up was really easy. I did the initial cleaning, allowing the robot to clean our entire main floor, which is all Hardwood (a few large rugs). As it cleaned this entire area, it completed its first map, which was extremely accurate. After the first map was made, it automatically divided a couple of rooms, which I then edited and broke into four smaller rooms. After the rooms were set up the way I wanted, I added some virtual walls to keep the robot out of tight spaces that I cleaned myself. I then had the robot clean each room individually and made a note of how long it took. Once I had all the rooms timed, i then created a schedule for each room to be cleaned. I put two minutes in between each room cleaning so that the robot will go back home and self-empty before it starts the next room. The robot does not automatically return home when the dustbin is full. For the price I'm not going to complain about that. I just found a way to make it empty as needed. I have a great big ole silver lab, and he sheds a lot. The hair isn't very long, but it definitely builds up daily. I live in a small town and we have a lot of dust in the air so I'm constantly dusting everything. I thought our floors were pretty clean until this little robot made its first dump, and I was surprised at the amount of lint, hair, and normal debris that it picked up. The app is really functional, and I've not had any problems with it. If you leave the app running in the background on your device and then return to try and use it, the app sometimes it will glitch out. I just closed the app and reopened it, and everything is fine again. I'm on day 3 of excessively using this thing, and so far, I'm super happy about this purchase. If it gives me any crap I will update here. I look forward to being able to purchase spare parts to have on hand. (Extra brushes) the mopping feature is a really cool extra. It is a great maintainer but I wouldn't say that it's actually a mopping the floor it's more like wiping it down. My dog comes in and out tracking little paw prints all over the place and it definitely makes those disappear but it certainly isn't scrubbing your floor. I wouldn't recommend this for strictly carpet use. I make that assessment based on how it reacts with our rugs. I don't allow it on any Shaggy rugs, but all the fine carpet rugs it definitely does work on them, but I wouldn't have this robot cleaning my bedrooms, which are all carpeted. The carpet in my home is what I would consider a standard length, and the little robot drives across that no problem, but I just feel it's best not to wear this little robot out on carpet. That's my own opinion. If my whole house was carpet I would probably just continue using my standard vacuum. I tried to add pictures and a video but for some reason the Amazon App is saying there is an error in my upload. It's their problem I'm not an idiot LOL

This is the third robot vacuum I have owned so far; the last being an unimpressive Roomba that I got tired of replacing the delicate silicone belly parts and expensive bags. Let me start off by saying I enjoy the idea of the LiDAR Mapping feature; it quickly scans and determines the different styles of rooms and sizes and the mapping function makes sure it covers everything. Once that’s connected to the app you can name specific rooms and then clean those as designated: if you only want to clean the kitchen, it’ll only clean the kitchen. The mop function is simple as it only takes water and really is only suitable for kitchens or maybe tile hallways. I do not recommend using it for anything that even resembles wood. The brush bar is a beast. It picks up cat hair, human hair, and litter with ease. The area rugs look exponentially better than the Roomba could ever clean. It also recognizes multiple floors so I could take it upstairs and it can clean the plush carpets of the bedrooms as needed- something that Roomba could never have handled. It’s capabilities of cleaning deep carpets is akin to a Roborock robot vacuum or even that of a handheld upright Dyson, which says a lot considering I am a multiple pet owner and my long hair has been known to destroy weaker vacuums. The dustbins suction is impressive. It's able to successfully collect anything inside the vacuum cleaner as long as the vacuum’s bin isn’t overloaded (see complaints further down) and emptying it into the trash can is clean and simple. That being said, I do have a few complaints. This thing is expensive, even on sale. It was more expensive than even my first Roborock. If the dustbin receptacle inside the vacuum cleaner is full, it does not have the programming capable to go to the base to have it emptied and resume working. It will keep running even though it’ll eventually clog itself to death. This is a considerable issue because it means you can only safely clean one room at a time then program it empty the dustbin each and every round. I feel like this is not something that shouldn’t even be a problem anymore, considering even the most basic robot vacuum that have charging stations that double as dustbins already plan this out on their own. Another frustrating issue is this is the first vacuum cleaner I’ve owned in 10 years that will still run over cords and aggressively mow over anything in it’s path. Again: there is better technology and sensors utilized in cheaper robot vacuums that avoid this very basic problem. Finally, even though the app is completely reasonable, there is no child safety locking mechanism on the device or app. This is DANGEROUS if you have smart cats or bored small children. Nothing is more fun than waking up at two in the morning hearing the vacuum complain that it got stuck somewhere or being in the middle of work and getting a ping on the app saying that your vacuum is jammed under the couch and there’s nothing you can do to help it for the next six hours. Combine the lack of safety locking features with the fact that it's sturdy enough to indiscriminately mow over anything that LiDAR doesn’t pick up and I fear it’s the perfect Poop Storm brewing: it’ll smear whatever it hits all over the very precise mapping feature. This was the kind of nightmare story you would laugh about in 2016, there’s no reason this should be happening nowadays.

Update - Definitely going to send it back, for the second time the vacuum lost contact with the unit to charge while it was a room away from the charger. The app displayed vacuum couldn't locate the charger to clean the charger connections. I had just done this the run before when the app displayed the same message, and the vacuum was not even in the room with the charger either time when it stopped. Today as I am placing the unit on the charger, while up away from the floor, the brushes suddenly started rotating and hurt my finger. Update- Used the mopping feature for the first time on the bathroom tile floor and this caused me to update my review to one star. I am definitely considering return as I needed this system to do both vacuum and mop. The mopping feature in the bathroom did a very poor job on the tile and doesn't even begin to compare with another brand of mopping robot that I have that has two mopping pads that work in a circular motion and extends beyond the edges of the machine. I so much wanted to like this system, but the daily use has been disappointing. Hair wrap is still also very disappointing. I love the fact that the system is easy to empty, and I can visually see when the system needs to be emptied but the mopping feature and the vacuum roller needs reengineered. Update- The ledge Detection needs some improvements. I was downstairs while the vacuum was working upstairs. The upstairs is carpeted to include the stairs has carpet. When I returned upstairs the vac was hanging off the landing above the top step with one of the wheels running on a continuous basis. After I moved the vacuum back onto the floor I noticed that the continuous rolling of the wheel had made a hole in the carpet. This is going to be an expensive fix to repair as the carpet on the stairs matches the carpet in the upstairs so my guess to fix this issue it will take approximately 1,600 sq feet of carpet plus installation. I have updated my rating to 2 out of 5 stars due to the damage to my carpet. Previous review follows: I very much like this vacuum and the app that I can control the vac. I have only used it for about 4 days. The app is much easier to connect than other brands of robot vacuums that I own. I have not tried the mopping feature yet. I have long hair and lose a lot of hair daily. The hair becomes wrapped very tightly around the brush roller. Thankfully the company includes a tool that is very helpful in removing hair wrap. Even with using the tool it took me 45 minutes to remove the hair wrapped around the roller so for me the design of the roller needs some improvements as I have other brands that the hair doesn’t become wrapped around the roller. This vacuum is much quieter than another robot vacuum that I own. Normal conversation can be had while it is running to include when it empties. I very much like the bagless design that I can see how much debris is in the container and the feature to empty is very easy to operate. I own another brand that emptying the dust and debris cup isn’t near as easy and it’s black so I can’t tell when it needs to be emptied. If the brush roller had a better tangle free design I would rate this vacuum as I see it today at 5 stars. The company sent the vacuum on time and it arrived as expected. After I use the mopping feature I plan to update my review.

DO NOT PURCHASE!! Out of the box this vacuum was great and I was very satisfied with it! It worked reliably until it didn’t. It’s dragging the right wheel, spins in circles and can’t complete a cleaning cycle. I cleaned and replaced all the wear parts and no change. One of the wheel motors appears to be defective. This item was purchased 15 months ago and is still under warranty. Eureka accepted my warranty claim and offered me $81 initially as a pro-rated warranty payment. This vacuum was about $300. They don’t have replacements and they don’t service them. This is unacceptable! When I called them back, they advised that they made an error in their calculation and offered me $116.16. Still unacceptable for a durable good expected to last years not months. It is deeply disappointing that this $300 vacuum is being treated like it’s a disposable item. Eureka won’t even stand behind their product that had a motor defect. I can’t buy a replacement for that price. I feel truly ripped off! I bought an additional eureka robot (model e-20) before the e-10 stopped working. My warranty experience with Eureka was so disappointing that I want to return this new unopened e-20 for a brand that will stand behind their products. Do better Eureka! This is not how you treat loyal customers! You have turned off a long term buyer of your products and I will spend my money elsewhere if they can’t make this right. (If they make this right, I will update this review.) UPDATE: This review was changed to 5 stars because Amazon stepped up and made the situation right by providing a full refund. Thank you amazon for having your customer's back!! Eureka remains unchanged with their stance to NOT adequately support their products. Buyer Beware!

Es un gran producto, la razón de las 4 estrellas es que, en ocasiones cuando llega a perder conexión a internet (fallas del ISP), hay errores en las limpiezas programadas, se necesita volver a entrar y seleccionar las habitaciones para cada uno de los programas

El producto es aceptable, pero en mi caso particular, la función de fregar no funciona desde nueva., ya que no ha sido posible que bombee agua hacia la fregona. He intentado todo lo que sugiere el manual de usuario para intentar arreglar esta función, sin resultado alguno. La atención del vendedor es nula y no responde a la garantía. Compré garantía extendida AIG GARANPLUS, y ellos solo responden desde que haya vencido la garantía del fabricante, la cual es nula en México. No recomiendo ni el producto, ni al vendedor.