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Q: Where can refill pads be purchased since they are unavailable at Amazon?

I've always gotten them on Amazon but I see they're no longer available & hope this is temporary. My eye doc's office also sells them.

Q: How long will the sealed warming pads retain the ability to heat up when opened? Do they have expiration dates or can they be stored indefinitely?

In my personal experience, these pads heat up after a few minutes and stay hot for a while (past 10 minutes). My box has April 2021 as the expiration.

Q: I order what I thought this item came with a mask. I cannot find the mask online that goes with these pads

If what you ordered was just the refill pack, it probably wouldn’t include the mask (since, by refills, it assumes you already had one). If you buy the whole thing (mask + inserts) you’ll have what you need. It’s around $29

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🔥 Warmth at Your Fingertips!

DESIGNED FOR ADULTS - Tailored for the modern professional seeking a moment of tranquility.
VERSATILE FLEXIBLE - Perfectly adapts to your needs, providing warmth where you need it most.
CONVENIENT PAD LIKE FORMAT - Easy to use and store, making relaxation a breeze.
EXPERIENCE INSTANT COMFORT - Transform your self-care routine with EyeGieneInsta-Warmth Refills.
ELEVATE YOUR SELF CARE GAME - Join the wellness revolution and indulge in soothing warmth.

EyeGiene Insta-Warmth Refills

Have a Question? See What Others Asked

Where do I find a mask with insert slots?

Where can refill pads be purchased since they are unavailable at Amazon?

How long will the sealed warming pads retain the ability to heat up when opened? Do they have expiration dates or can they be stored indefinitely?

I order what I thought this item came with a mask. I cannot find the mask online that goes with these pads

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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