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Update: I added 2 more pictures and some feedback from operating the bike. You can see that the bike build quality is excellent. Instructions and the linked video were very helpful in assembling the bike, which was simple anyway. All of the accessories aligned perfectly and work fine (fenders, derailleur, handle bars, brakes, cables, luggage shelf, etc). EV motor is powerful. My wife and I have been trying out both the PAS pedal assist, AND the direct throttle twist grip. The paint job is almost perfect. The tiny chipped paint spots near the chain were from shipping which I described below. I will easily fix with touchup paint. Customer service contacted me within a day to resolve the issue of the paint to my satisfaction. I’m happy with the bike as it is. I can recommend this companyBike was very well packed. Lots of padding and plastic covers to protect the paint. However, from the photo, you can see that the one spot that didn’t have any plastic covering was the right wheel arm. When I unpacked the bike, the chain had come off the sprockets. The chain chipped the nice paint job in the spots shown. Perhaps add a zip tie to the chain or add another cover over this arm? Also, does Cybervelo have any touch up paint? If not, I’ll go to Autozone or Orielly’s and find something close. The bike is very well made. It was a piece of cake to assemble. The tools are a nice feature. Paint job is very nice (except for the dinged paint from the chain). I’m not taking off any stars because we like the bike so much. Runs great.

Extremely well made and easy to assemble. So many extras...cool tool kit, nifty tire pump, pretty much everything you need. Only issue I had was both fenders were bent during shipping. One I was able to straighten out, the other I contacted customer support for a replacement. Had an answer (will get a replacement) within 10 minutes! Amazing! Then couldn't figure out how to turn on the lights as there is nothing about lights in the manual...contacted customer support and again, within 10 minutes I had the answer: Turn on display, press the up arrow for about three seconds...Voila! Repeat to turn off lights.Bike handles extremely well. The power assist does take a little getting used to but the learning curve is easy. I will mainly use the pedal assist, level one, it's that powerful, however, it's easy to ride even in the regular, no power mode so I can still get a workout. Brakes are excellent right out of the box. Seat is comfy and I like the more upright position the handlebars put you in. VERY FUN BIKE! I'm enjoying riding again, so happy I bought it!Update: Received the replacement front fender and it's perfect. Truly amazing customer service - they follow through!

The bike is very high-quality, and beautiful. The seat is comfortable and the ride is smooth. It was very easy to assemble. The instructions were easy to follow. I would highly recommend this bike. The price is great.

I bought 2 bikes, 1 for me, and 1 for my wife. I couldn't be happier. These bikes are awesome! Even though they come ready to assemble, the directions are simple and straightforward. These things are fast! They can go up to 25 MPH. The batteries are long lasting, We rode 10 miles and didn't use hardly any of the battery. The ride is comfortable and you can adjust the front shocks easily. We really like them and have been using them almost daily.

I am extremely pleased with the bike. It is an excellent value for the money. I feel I have the same quality bike as my friend who paid $500 more for hers at a bike shop. The battery life is good. The quality of the build is good. This is a great bike if you're going to be a casual to medium rider. I've used it extensively to ride around town in the past month. And we also went on a 20 mile bike ride. Good performance under both circumstances. The only issue is the installation was not easy. It probably would have been for someone that was used to putting bikes together. I was not used to putting bikes together. I actually took it to a local bike shop after I put it together and paid a bit to get it inspected. The instructions are not very clear. I had to do a lot of guess work screwing and unscrewing. However overall I'm very pleased with a bike as I said I feel I have as good a quality bike as my friend who paid almost $500 more. I'm very pleased with my purchase no regrets.

Great bike for the price! Excellent customer service for what turned out to be a minor issue. When it first came, I assembled it and realized that the battery did not fit into the bike. It would not lock and would keep popping out. I attempted to send it back but it would take up to 48 hours to get that approved so I contacted customer service and they responded overnight. There is a notch that can be carved a little bit so that the lock pin will fit into place. Worked great. The only reason I deducted one star is because the rear fender got so bent in shipping that it was not usable. Not a problem, I removed it and installed the rear rack and it's fully operational and looks great. Edit: front fender started rubbing against tire so that also had to be removed. However, function is still great.

Top Quality Bike! Received in great condition due to amazingly high quality packing, and all parts were present and ready for final assembly. I was impressed that the amount of final assembly was relatively small compared to other vendor's packages. My only comlaint would be that I wish that the seat could be lowered just an inch or so lower so I could get both my legs on the ground at once for support when not riding. The shock absorbing seat mount is great, but I would trade it for a solid mount that is shorter.