OSI Alarm System for Home Security (Gen 2)11 piece. DIY, Touch Screen, Motion Detection, Contact sensors, Wireless Siren, Remotes, Phone App, Compatible with Alexa, Continuous Updates,NO Monthly Fees

Really did like this alarm system, Simple panel but that's all you need.Touch is so much better than the panel it was replacing and was refreshing to touch the screen and your touch been registered.Had an initial issue where I could not select the system code to change the code from default, support top class and replied within hours rather than days.After several factory restore it was the same but I eventually worked out you need to select a user then go back and you can now select the system code to change.Had everything setup and ready to be put into place, sensors ready, door contacts ready, new sim card was ordered and on its way.Decided to do a test with my 2nd phone sim card before fixing in place and putting senors and door contacts in place.Thought I had everything ready and did an alarm set off test, it worked fine but then I see notifications that the sim card aspect is an extra subscription service that you need to sign up for, sms and calls.I did receive a text message on my main phone but looking in the app I was asked to sign up for sms, I did also receive a call but it was declined on my main phone for some reason or another.I hate companies who hide additional charges for features, Amazon and others do it with door cameras.Expensive service, charges £26 for 30 days, my old system allowed sms and calls for no extra cost.Little bit of false advertising in the product description: Reason I have given 1 starNo Monthly Fees! There are absolutely no monthly fees, installation costs, or contracts required.Now fully factory reset and been returned for a refund.If you don't plan on using a sim card, the system looks great, nice and easy to add sensors and it even registered a spare PIR Sensor I had from my other system.The panel siren is nice and loud, I didn't even get to try the plug in siren as it wasn't even installedproperly and that was the last sensor I had to add once I had it installed.Extremely disappointed with the false advertising and even worst the very expensive service charges.

The media could not be loaded. Just stop working after 1h ! So disappointed