VEVOR Soft Serve Ice Cream Machine for Commercial Use, 10-15L/H Production, 1000W, Single Flavor, Countertop Design with 4L Hopper & 1.6L Cylinder, Touch Control, Auto Cleaning & Pre-Cooling, Ideal

If I could give it zero stars, I would. Machine did not work properly from the beginning as it would not make the soft serve firm enough to put on a cone. Customer and technical support was extremely unhelpful. Amazon escalated the issue for me, but in the end they told me to get a refund from Amazon after 2 months of back and forth. Not only do I recommend avoiding this product, but given the poor customer support, to avoid the manufacturer entirely.

This is the best thing I have ever purchased. Great for birthday parties! Very easy to use. Keeps up really good with about 30 guests. Haven’t tried it with a larger group yet! Easy to clean.

Works very well freezing time is great! The temps seem to be a bit off but it still works. Didn't come with a puffing tube but Vevor sent one no questions asked! It is not meant for large fast paced services as it is a smaller machine however its perfect for small parties or situations where its not in constant use.

On a scale of 1-10, it’s a minus 2. The first unit ordered did not work. Only support from company is a Virtual assistant, which was no help. Amazon was good about picking it up and sending a new one. The instructions were written by 5th grader. Made no sense, and very hard to understand. Consider another brand if you don’t want to cuss a lot.

Can I have a support tech for this machine 1 years using it and today it stop

This machine never even came on It simply didn’t work. Very disappointed in this purchase.

We wanted to love this!! The ice cream is great, but two problems, the machine is very loud while it’s making the ice cream in addition to constantly beeping and the biggest problem is that it only makes 3 cups at a time then you have to wait for 15 minutes for it to make more before serving the rest of your group. My grandkids were crazy about it but it won’t work for us. Also, each time you clean it it measures the water you run through IT and add that to the number of servings you’ve made lol so it looked like we made a ton but mostly we were cleaning it thoroughly. Considering the bigger size but that one is even heavier than this monster so no sure if it’s worth it.

Don’t get this unless you have a background as an ice cream machine technician. It is not user-friendly AT ALL. You get random beeping throughout the operation and no error messages that are useful or help guide you to troubleshoot. Spend some time reading reviews and watching online videos on this machine before purchasing. I did and, I have an engineering background, said to myself “how hard can it be, I do all of my maintenance in the shop”. This is a waste of time and it wastes a lot of product. This review is after a few weeks of use and giving it the benefit of the doubt at first since I’m a new user.