Freo X Ultra Robot Vacuum and Mop Combo | 8200Pa Powerful Suction | Self-Emptying | Auto Mop Wash & Dry | Zero-Tangling | DirtSense™ | All-in-One Base Station | Self-Contained Dust Processing

This was seriously the best purchase I've made in my life so far (aside from my car, lol). I bought this back in 2024 and it's still going strong. I have back problems and can't stand for long periods to mop or sweep, so this little guy has eliminated that need altogether. I also live in a surprisingly large studio, so I can't say much about how it handles stairs. It's so good at cleaning. I didn't realize how dirty my floors were until I got this; my swiffer barely cleaned compared to this. It's pretty quiet to me, but you can also change how intense the vacuuming is; more = louder. Replacing the water tanks are easy, and I love that there's a function button on the top of the home base if you don't want to use the app. There's some on the vacuum too for a few simple things like turning it on/off and recalling it back to its base. The app is simple to use and setting up a schedule (I do weekly) only took a couple of taps. Mapping was easy and it adjusts very well if I move any furniture. It also noticed I had my bathroom door open last time and popped a little indicator in the app asking if I wanted it mapped and included in the usual areas (attaching a pic). I also moved apartments in late 2024, so remapping to the new place was easy too. I also split my apartment into two "rooms" in case i only need one area cleaned, though you can just use the zone function too. Accessories haven't been replaced yet since i only have it clean weekly, but I'm considering on getting some soon as backup just in case. Battery life is long lasting. It uses 20% on vacuum & mop for a 45 minute to 1 hr clean. Recall that I live in a large studio, so if you have a house or more rooms, it may drain faster. I recommend scheduling different rooms for different days. I introduced my mom to it and she wants one now; she's old school and was hesitant till she could watch it work. Now she insists on getting a narwal for the main areas of the house. Overall, highly recommended!

We have had our Narwal for about a month now and all I can say is WOW!!! I am blown away by three things. 1. The way the roller brush captures animal hair is mind blowing. We have an Irish Wolfhound that leaves hair throughout the house. Since we started using this, there is barely anything on the ground (daily cleaning) and have yet to have a brush tangle. 2. The mop function is incredible. This vacuum/map does such an amazing job on our floors. Every morning we wake up to spotless floors. 3. This thing is quiet. I actually like the fact that there is no dust bin capture in the base. It's so quick an easy to empty that it's really not an issue. You can barely hear the thing while it's cleaning the house. Truly impressed. The loudest part is when it cleans the mops, but even then it's not that loud. Setup was fairly easy, but as others have mentioned, connecting to your Wifi for the first time can be a challenge. It found my Wifi, I entered the password, but it wouldn't finish the setup. I just ended up force closing the app and opened it back up, started the process again and it went through. Mapping the house was fairly easy, but I did notice a few errors it made and had to remap a few times. Not a big deal as it's a very fast process. I ended up putting down fake cardboard walls to help it separate certain rooms (rather than making it one giant room). Seemed to fix the problem. I also had to cover a few mirrors in the house as it though there was a secret portal into another dimension! LOL The app for the most part is intuitive and easy to use. Mapping a second floor is a PITA, and it does not work the same as it does for the first floor. You can only select an entire area rather than an individual room. Also, I can't figure out how to tell it to mop on the second floor as it needs it's base. Luckily for us we have mostly carpet on the second floor. Customer support is non existent so don't get your hopes up. I have emailed there team a few times and still no response. I have also tried the Reddit Forum and you get a response, but they tell you to email their CSR team and you fall into a never ending cycle of 'NO SUPPORT'. All of my issues have to do with the APP and not about the machine itself... just an FYI. Repair support may be faster. As for the machine and base itself. It's a premium robot vacuum and it is hands down the nicest looking of the bunch. We also got the auto water exchange system and it works like a dream. If you can plumb it in, make the purchase. You won't regret it!

I absolutely loved this machine for the first three months. It was perfect. It vacuumed and mopped my floors on a schedule. I have hardwood tile and area rugs. I had my mapping completely set up so when it mopped it avoided the area rugs it cleaned meticulously and for a 3700 square-foot house it took hours of work off of me. Recently, it started completely not working. I had not changed any of the settings. It was on the schedule, but all of a sudden it was not cleaning rooms. I asked it to do quick tasks so I could watch it and it would go into a room turn around go back to the dock and it would say it had completed the job when the cleaning had been done. It began to mark all of my room rooms as carpet. Again, I had not changed any settings from the first three months. I contacted the company and they continuously asked me for information email after email asking me to show them pictures or check my settings which I would tell them I did and I was aware of and they suggested that the carpet setting was on so that it would avoid the room completely(which is ridiculous on so many fronts being that the kitchen is tile and it claims it’s carpet). I have been unable to get it to do anything correctly, and I cannot allow it to do it schedule at night since it might mop one of my rugs. (because all of my map settings have been changed to complete carpet and I can’t get it to recognize rug areas.) the company has not been helpful at all, so I am looking at another company that has a new mop and vacuum out with newer sensors and hoping I might do better with that. I loved the machine. I would be happy if they offered to fix it, but the company has been an absolute failure and offered absolutely no assistance rather they just continue to try and send useless emails which I don’t even have time for and suggest that it is my operating error. While in many situations that could be the case, I have checked and recheck my settings to no avail. In one of the photos above, you will see it went into a room and left the room and said task completed and had I not watched it with my own eyes; I would’ve presumed that the room was completed. Edit as of 12/20/2024: after I had for the most part given up on the correspondence; the company then contacted me and said they would be happy to take it back and they would send me a mailing label. I responded that I would not send it back if I had to pay.(I was one month over the return limit when this started). One response said I would have to pay and get a box and the other response said they would pay; regardless -I was going to have to pay for whatever repair and for me after reading other reviews; the repairs do not seem worth the investment and it is repeatedly suggested to purchase a repair contract which also costs more. My new machine by a different company is working very well so far. And actually does a better job on thick rugs. I finally decided to just donate the machine to Goodwill and if somebody else wants to fight with repair; they’re welcome to..

I have had experience with robotic vacuum cleaners and mops for years. This attractive and well designed product is the best one I’ve owned and it works perfectly. Narwal will doubtless be sending out OTA updates to make it even better. The thing is, it is really hard for me to find any fault with this product that is an improvement over its predecessor. With it able to work perfectly in fully automatic A.I. Freo Mind mode, it makes use of numerous sensors to detect and correctly react to dirt or spills in the most appropriate manner. If you want to make use of various settings yourself to modify the system, you will find the app provides you with vast control. Point is, the mopping pads are able to adjust pressure on the floor depending upon the surface. A little less downward pressure on your wooden floors versus your tiles. Those pads are kept clean and wet with prompt and effective washing with clean fresh water in the handsomely designed base. Detergent that is child and pet safe is automatically added to the water. When the cleaning job completes they are washed and dried with heated air. The washing tray is easy to remove and clean yourself as you should do every couple of weeks or so. The system is designed for maximizing cleaning performance, with no fiddly easy to fail mechanical washing methods. I also am so very pleased that with this powerful capable vacuum and mop to find out that it is amazingly quiet. A very large dustbin is made more efficient by the compression of the contained contents and disinfected and air drying to prevent any moisture from leading to bacterial growth and smells. The solution is in sync with the ability to handle potentially a longer, dump with a possible 7 weeks needed before tossing the expanding disposal filter bags/cartridges or you can use the included 1 litre more conventional dustbin with a washable filter. I have only used the newer disposal bins thus far and I am very happy to say they work as advertised. If you’re someone who has a few kids and several pets, you may have more frequently emptying and the easiest to empty conventional dust bin may be the way you end up going. Take note though that you are able to buy third parties filters and parts that are very cost effective. The Narwal Freo is a great machine that has been a success around the world, so no shortage of consumables are available for your long term enjoyment of this machine. It is an easy to setup product that you can trust to make your home as clean as possible and even do this while the family sleeps as it is so quiet and doesn’t have a super loud dirt handling solution that is subject to possibly clogging up with potentially damp dirt and dust. On so many levels, this mopping vacuum is a step above. I am very glad that I took the plunge and went with Narwal who have gone above and beyond in designing a super capable and easy to live with device to make your home better. Highly recommended.

The reason I'm leaving a bad review is because of the bad software and the bad customer support; they cannot recognize when a feature is lacking or missing and concede to have it added or fixed. Here are some examples: You can't define carpet regions yourself; it's only autodetect. What's worse is that it does not remember your selection of action for said carpet if it stops detecting and re-detects it later; there is no universal default action to take (avoid/cross/powerup/ignore). You can't tell it to always power up to deep clean carpets. It does a horrible job cleaning those thin carpets I have in the first picture. I asked them to add a slow mode or some kind of scale for how fast it goes over its route or certain zones; if it only slowed down on those carpets, it would do a much better job. No-go zones are limited to a minimum size. If you are not going to include a fence line feature, at least let me size the no-go zone how I want! I would need a fence line feature where the vacuum always gets stuck when getting onto the carpet where my living room chair is. I want it to clean there, but I want to change its approach to it. Something else needed is an override to its behavior around areas like the kitchen kickboard. It fits under there but does not do it properly because the lidar is misleading it to think the floor stops at the cabinet edge. In that case, I need it to use its bumper to override the lidar and actually clean there. In summary, Narwal needs to give us full control of the product. It's extremely irritating how many companies follow Apple in taking ownership and control away. If Narwal can improve the software, I will update the review accordingly.