The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories(including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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✨ Mop smarter, not harder — clean like a pro with JOYMOOP! 🧼

COMPACT CLUTTER FREE - All components nest neatly inside the bucket for sleek storage in any modern home or office.
HANDS FREE CLEANING POWER - Dual-chamber bucket separates wash & dry for spotless floors without touching dirty water.
REACH EVERY NOOK CRANNY - 360° swivel mop head and extendable handle tackle corners, walls, and under furniture effortlessly.
DURABLE LIGHTWEIGHT DESIGN - Rust-resistant stainless steel handle and lightweight bucket make cleaning a breeze, every time.
ULTRA ABSORBENT MICROFIBER PADS - Four reusable pads with superior water absorption keep your floors pristine, wet or dry.

The JOYMOOP Mop and Bucket Set features a unique 2-tank wash and dry system that keeps your hands clean while efficiently removing dirt. Its 360° rotating flat mop head and adjustable stainless steel handle (26.5 to 60 inches) provide versatile cleaning for floors, walls, and hard-to-reach spots. The set includes 4 reusable microfiber pads with strong water absorption and a compact bucket with a 6.5L capacity designed for easy storage. Lightweight, rust-resistant, and self-wringing, this mop set is engineered for effortless, hygienic cleaning in any space.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

¥17779

Duties & taxes incl.

Japanstore

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30 daysfor PRO membership users

15 dayswithout membership

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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Included components	1 Bucket#2124, 1 Instruction Manual, 1 Mop-head with 1 Pad, 3 Extra Pads, 5 Mop Handle Rods
Item volume	6.5 Liters
Special features	Detachable Bucket, Lightweight, Non-Slip Handle, Rust Resistant, Self-Wringing
Item weight	2.1 Kilograms
Unit count	16.0 gram
Brand	JOYMOOP
Manufacturer	Jianmei
Product Dimensions	25.4 x 17.78 x 38.61 cm; 2.1 kg
Care instructions	To avoid difficult-insert problem, recommend wetting the mop before inserting. To avoid pads wearing out and affecting usability, recommend replacing refills every 1-2 months up to use frequency.
Is assembly required	Yes
Number of pieces	12
Batteries required	No

JOYMOOPMop and Bucket Set with Wringer, Flat Mops for Floor Cleaning, Wall Mop Cleaner with Long Handle, Hardwood Floor Mop with 4 Microfiber Pads

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