Dreame H12 PRO Wet & Dry Vacuum Cleaner, Smart Floor Cordless Vacuum and Mop for Hard Floors, 16,000 Pa suction with 900 ml water tank, Self-Cleaning with 55°C Hot Air Drying, 2 years warranty

Amazing product, works great and leave a beautiful smell without streaks. Its just a little heavy so after 5-10 min your arm starts to hurt

I had high hopes for the Dreame H12 Pro, but my experience has been nothing short of a nightmare. The first unit I received was damaged right out of the box, with a non-functional water pump. Hoping it was a one-time issue, I opted for a replacement. Unfortunately, the second unit was no better; the brush stopped working after just a few uses. I'm extremely disappointed and frustrated with the quality and performance of this product. I would not recommend purchasing the Dreame H12 Pro. Save yourself the hassle and money by looking elsewhere.

Amaaaaaaazing

The product was good, but I had two issues in two years, and Eros customer service in the UAE was poor. They even claimed that I broke the vacuum, even though I told them that wasn't the case. They were very rude and unprofessional. To make matters worse, after the repair, the vacuum had a cigarette odor. Unfortunately, I will avoid this brand from now on.

I’m using this h12 pro for almost a month now and it’s really a great help till 2 days ago it started to leak after using auto mode. I need help to check or replace my item. Thank you.

No comment about the design, battery life, and the vacuum overall. But it’s really necessary and must clean the dirty water container after every small or big job. Good buy for a quick clean jobs but not practical for big houses.

It’s actually bad For the amount of money I paid for. Definitely don’t get this brand. It doesn’t vaccum properly, it starts to spit out dirty water. Even a small seed it can’t pick up without giving me a warning.

I purchased the Dreame H12 Pro vacuum cleaner and was excited to try it based on positive reviews. Unfortunately, the first package arrived opened and used, with no water coming through. I got a refund and ordered a second one, but again, the package seemed opened and the water still wouldn’t dispense. Despite filling the tank and following instructions, I kept getting a "Refill Clean Water Tank" message. I’m really disappointed with this product. Perhaps I was unlucky to receive two defective units, but I would love to get a working one.

Well, what can I say? I am a gadget fiend and simply love this new toy! It has made life so much easier and I no longer have to get the Dyson out to vac the floor first. We have a dog and two cats and 3 very lovely but dirty men in this house (ok ok, they come in with dirty feet and clothes before you say anything ;-) ha ha ) I can not believe how much dirt this vac mop has picked up, as I have been convinced for a long time now that all my standard mop does is sweep wet mud around the floor... well it must be surely? I really did consider one of the new mop buckets that separated clean from dirty water, but when I saw this it was a game changer! Very easy to use... works brilliantly... very easy to fill and clean out too, and then, the magic happens. It cleans and dries the roller for you! Of course there is residue on the floor when it has cleaned but not as much as when you have mopped with a regular mop and bucket. Others have I believe been unimpressed with the fact it does not leave the floor bone dry, but how on earth could it? It is a mop after all. It does not put lots of water over your floor, and it did not clean up dried shoe polish one of my (not so clean) men decided to spill and leave on it, but then again a regular mop wouldn't have done either. Just use your common sense and don't expect more from it than you would a mop in that respect. The cleaning solution that came with it does not smell at all and it would be nice to get a scented one that leaves the kitchen fragrant... the leaflets say you need to use the manufacturers own, but I would like to give a generic one a try that you can also buy on here... would be great to hear if others have used it too? But in all... I really do like this gadget.. I think I may even give the dyson a heave ho.. they, i dont think are all they are cracked up to be for value against the pound.... I am now trying to convince my son he NEEDS one in his life!

I was excited to try the Dreame H12 Pro after reading many positive reviews. The design looks sleek, the features are promising, and setup was easy. Unfortunately, my brand-new unit had a major issue right out of the box. The vacuum constantly showed a “Fill Clean Water Tank” error even though the tank was completely full. I followed all troubleshooting steps (reseating the tank, cleaning sensors, priming, checking the valve), and while the valve drips correctly, the machine does not eject water at all. This means the problem is inside the main unit, likely the pump or sensor. For such a premium product, this is very disappointing. I expected reliable quality at this price point. I am now forced to return it.

Ok, so a bad star rating, not so much for the machine but the fact that the cleaning solution is out of stock and having contacted support about this there is no indication of when it will be back in stock and they also confirmed that there is no alternative solution which will be accepted as an alternative to ensure the warranty is upheld in case of an issue. So this is not very good in my opinion. As for the machine it is very good, far better than the aircraft floor cleaner we had before. My only criticism would be that the head does not flex enough for the areas I need to get into with it. This alone would not be a deal breaker but something I would look to improve if I buy again. I may well have to return this if I can't buy solution. Petty I know but if they won't support the use of any alternative cleaner what is the option, other than take the risk and hope there's no issues or they don't check the solution I've used in the machine. Their rules not mine. Looking like I'll have to return this.

احد الفلاتر فيه عيب مما يجعل المكنسة لاتسحب الماء ولاتعمل بالشكل المطلوب ، غير كذا المنتج جيد

This is by far the best piece of cleaning equipment I have ever bought. It saves me so much time whilst actually cleaning. My robot vac - binned, my downstairs Dyson - that is now in the garage. This cleans everything, everywhere. On a single charge I do all of downstairs in a 5 bed detached house, and the 2 upstairs bathrooms. I have to empty the tank about 3 times per clean, but that takes seconds and it is mostly down to me using other cleaning products in it that froth up and make the tank think it's full before it is. I have cats, dogs, kids and this machine deals with everything, muddy paw prints, cat litter, dropped dinner, hair, drinks, everything. Does leave a little gap around the outside next to kitchen island, skirting etc, which I just go over with a cloth. It uses clean water constantly, so unlike mopping, I am no longer just dragging dirty water around my floors. It isn't perfect. I do find that it leaves streak marks from the inner makings of the roller, however I am more than happy to live with that, knowing my floors are clean and I can just give it a quick once over with the spray mop if I want to add a shine and get rid of the smears. Will be buying another one, if this ever gives up.