--- product_id: 601027320 title: "Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers" price: "¥5751" currency: JPY in_stock: true reviews_count: 10 url: https://www.desertcart.jp/products/601027320-powerful-phrases-for-dealing-with-workplace-conflict-what-to-say store_origin: JP region: Japan --- # Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers **Price:** ¥5751 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers - **How much does it cost?** ¥5751 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.jp](https://www.desertcart.jp/products/601027320-powerful-phrases-for-dealing-with-workplace-conflict-what-to-say) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work. In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict. Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees (and their managers) who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work. Leadership and workplace culture experts Karin Hurt and David Dye share practical and easy-to-follow tactics such as: Over 300 actual phrases you can use to deescalate common workplace conflict situations, build trust, and make better decisions. Clear examples and explanations of how phrasing will improve interactions. Critical communication tools to ensure workplace issues are addressed before they fester and become more difficult to manage. Findings, real-world cases, and inspiring stories from the World Workplace Conflict and Collaboration Survey of 5000+ people in more than 45 countries conducted by the authors. Review: Powerful Phrases is a great resource for all leaders today! - The new book by Karin Hurt and David Dye is a great resource guide for leaders to enable them to lead well amongst conflict they face everyday in the workplace. The chapters on Rising Above, Managing Up when your Feeling Down and Communicating with Difficult People provides practical and easily applicable tips and phrases for handling conflict and leading today's diverse work teams. Kudo's Karin and David! Review: A Very Helpful Book! - I don’t usually review this kind of book as it is outside my area of expertise. However, I recently endured nine years of a job with extremely poor management. This amazing book would have helped me immensely in dealing with that situation. Powerful Phrases contains an array of verbal strategies for handling a wide variety of difficult situations in the work place. The book is well-organized and easy to navigate. My favorite parts of Powerful Phrases include the Expert Insights, the 12 GOATS (you gotta get the book to understand), Chapter 5 (Harnessing the Power of Body Language and Tone for More Productive Conflict), Chapter 8 (What to Say When You Need To Say No (Even to the Boss)), and Chapter 24 (What to Do if Your Boss Thinks You’re Too Negative). This book would be a valuable addition to anyone’s library! ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #83,635 in Books ( See Top 100 in Books ) #47 in Business Conflict Resolution & Mediation (Books) #149 in Human Resources & Personnel Management (Books) #159 in Workplace Culture (Books) | | Customer Reviews | 4.7 out of 5 stars 82 Reviews | ## Images ![Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers - Image 1](https://m.media-amazon.com/images/I/81qwu+64sML.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ Powerful Phrases is a great resource for all leaders today! *by M***A on June 13, 2024* The new book by Karin Hurt and David Dye is a great resource guide for leaders to enable them to lead well amongst conflict they face everyday in the workplace. The chapters on Rising Above, Managing Up when your Feeling Down and Communicating with Difficult People provides practical and easily applicable tips and phrases for handling conflict and leading today's diverse work teams. Kudo's Karin and David! ### ⭐⭐⭐⭐⭐ A Very Helpful Book! *by D***C on June 22, 2024* I don’t usually review this kind of book as it is outside my area of expertise. However, I recently endured nine years of a job with extremely poor management. This amazing book would have helped me immensely in dealing with that situation. Powerful Phrases contains an array of verbal strategies for handling a wide variety of difficult situations in the work place. The book is well-organized and easy to navigate. My favorite parts of Powerful Phrases include the Expert Insights, the 12 GOATS (you gotta get the book to understand), Chapter 5 (Harnessing the Power of Body Language and Tone for More Productive Conflict), Chapter 8 (What to Say When You Need To Say No (Even to the Boss)), and Chapter 24 (What to Do if Your Boss Thinks You’re Too Negative). This book would be a valuable addition to anyone’s library! ### ⭐⭐⭐⭐⭐ Based on a Complete Teardown and Rebuild of Workplace Interactions *by M***A on May 20, 2024* If you are working on a classic car, your best friend is a Haynes manual (Chilton’s people—I’ll fight you!), but if you’re trying to deal with workplace conflict, Powerful Phrases by Karin Hurt & David Dye is your best friend. That’s exactly what this book is: a repair manual for broken workplace relationships. The first few chapters lay out some basic theoretical groundwork, some of the hows and whys for understanding workplace conflict: why people get into conflicts, the parameters that govern conflicts, and the authors’ twelve GOAT phrases for managing conflict. This is like the introductory chapters in a repair manual, where they lay out all the regular maintenance you need to keep your car running in top shape. And just like those maintenance steps, if you read and master these first chapters, you’ll be able to cruise your way happily through most workplace conflicts until something serious breaks. When you’ve got a workplace conflict that you’re having trouble resolving, it’s time to flip to the later chapters of the book, which are dedicated to specific conflicts like “When your team can’t get along,” or “When your boss takes credit for your ideas,” or “How to deal with lazy coworkers.” What I love about these chapters is how they start with a detailed description of what’s likely driving the conflict from the perspective of each person involved. It’s like an exploded-view parts diagram, and it really gives you a good idea of what’s gone wrong in each interaction. Then the chapter gets into the powerful phrases that you can use to work your way through the conflict to restore your relationships to good working order. Of course, there are a few differences between Powerful Phrases and a repair manual. The biggest difference is that Powerful Phrases is full of humor and heart—they don’t stick too many jokes in a repair manual. This makes this book an enjoyable read straight through, even though it’s not intended for you to approach it that way. The second major difference is that Powerful Phrases is full of insights from dozens of additional experts, who help add some nuance, philosophical background, or a slightly different approach from the main authors. I have seen the positive difference that these authors’ work can make when deployed in the workplace. I feel that this book will make a similar dynamic impact, improving the lives of workers at all levels in organizations of all sizes. Heck, I bet that you’ll find yourself using some of these phrases to navigate conflict in your personal life, too, and—spoiler alert!—they work there, too. --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.jp/products/601027320-powerful-phrases-for-dealing-with-workplace-conflict-what-to-say](https://www.desertcart.jp/products/601027320-powerful-phrases-for-dealing-with-workplace-conflict-what-to-say) --- *Product available on Desertcart Japan* *Store origin: JP* *Last updated: 2026-07-17*