Does it work broken as that’s how mine arrived?

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Ordered the 3 pack and one is broken. Vendor says no returns. Looks like there is no way to follow up on this. I would not order from them again?

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Are both bears in the same package, or is this two separate packages with one bear in each?

Hi! My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Hello! My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

Brown Sugar Bear Original Brown Sugar Saver And Softener Terracotta

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

Description

🍯 Keep it soft, keep it fresh—never chip away at your sugar again!

DUAL FUNCTION MAGIC - Soak to soften sugars & baked goods, or use dry to keep snacks crispy and fresh.
EFFORTLESS REUSABILITY - Simply rinse with water—no soap needed—and reuse endlessly for sustainable freshness.
PREMIUM FOOD SAFE CLAY - Made from specially fired terracotta that’s safe and natural for your kitchen essentials.
VERSATILE KITCHEN ESSENTIAL - Perfect for brown sugar, baked treats, dried fruit, spices, and crunchy snacks alike.
LONG LASTING MOISTURE CONTROL - Keeps brown sugar soft for up to 6 months—no more rock-hard clumps!

Brown Sugar Bear is a set of two terracotta clay savers designed to maintain optimal moisture in brown sugar and other baking ingredients for 3 to 6 months. Food-safe and reusable, these versatile moisture regulators can also keep spices and snacks dry and crispy, making them an indispensable, eco-friendly addition to any modern kitchen.

Specifications

ASIN	B00Z72WUMM
Brand	Brown Sugar Bear
Brand Name	Brown Sugar Bear
Coin Variety 1	Light Brown Sugar
Colour	Brown
Container Type	Sachet
Country of Origin	USA
Customer Reviews	4.5 out of 5 stars 7,751 Reviews
Item Form	Clay
Item Package Weight	0.14 Kilograms
Item Type Name	Original Brown Sugar Saver and Softener, Terracotta
Item Weight	0.13 Pounds
Manufacturer	Harold Import Company, INC.
Model Number	54923/2
Net Quantity	2 Count
Number of Items	2
Number of Pieces	1
Package Information	Sachet
Package Quantity	1
Part Number	54923/2
Size	1 count (Pack of 2)
UPC	781723594327 781147188218 735343882258 661639549232
Unit Count	2 Count

Reviews

R**I

Works well

This really helps to keep sugar moist but I also use it for cookies to stop them drying out. Excellent

14.04.2024

A**A

Sirve

Prefiero el azucar mascabado, el inconveniente es que llega a compactarse y formar grumos, desde que les puse estos ositos hay una diferencia en que ya no se pone tan duro, pero solo funciona en el azucar cerca del osito, como la guardo en un frasco de 1 kg, hay una parte que es la que esta enmedio (pongo un osito en la parte de arriba y otro en la parte de abajo) que llega a compactarse.

15.12.2020

M**I

I received one broken

I got a pack of 2, one was okay the other one was broken into pieces..

23.01.2024

K**R

Brown Sugar bears

Bears keep my brown sugar soft. They are cute but do the job. Very good quality & good value.

23.06.2026

A**R

⭐️⭐️⭐️⭐️⭐️

Love these! They work so well. Highly recommend I’ll buy again for sure and for gifts too

19.01.2026

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

View all Trustpilot reviews

¥5588

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Fatima A.

Best international shipping I've ever tried. Worth every penny!

3 days ago