Helett HT210 Digital Door Lock with 50 Fingerprint Manual Key with Mortise Support USB Emergency Unlock|Suitable for 30mm-55mm Aluminium and Wooden Door fit with Right and Left Door Handle(Black)

Based on the low price range it offers, first impression after the installation is that it is a good product worth considering if you don't want to spend so much money on a biometric lock. It is a very simple finger print based lock. Easy to install if your door is compatible with the product specs mentioned. If door is not compatible, you can still purchase this but may need the help of a carpenter. The only drawback I felt is that I had to spend some time to figure out the finger print registration mechanism from Youtube. My overall experience is good.

Lock is perfect, convenient and very easy to install. Review after 2 years: Within 2 years fingerprint reader stopped working. It heats up with external power source. Manual key stopped working in 4 to 5 days. Customer service is too slow to work on issues as if they don't want to service further.

I recently purchased the HT210, and I must say, the product is outstanding. However, what truly sets this purchase apart is the remarkable customer support that accompanies it. From the moment I reached out with inquiries about the product specifications to addressing a minor issue with the delivery process, the customer support team demonstrated unparalleled professionalism and attentiveness. They were prompt in their responses and went above and beyond to ensure that my concerns were addressed swiftly and satisfactorily. Their dedication to customer satisfaction is truly commendable, and it has undoubtedly enhanced my overall experience with the HT210. Knowing that there is a reliable support system in place gives me the confidence to fully enjoy and maximize the benefits of this product. In an age where quality customer service is increasingly rare, the team behind HT210 has exceeded my expectations. I wholeheartedly recommend this product not only for its superb functionality but also for the outstanding customer support that accompanies it. Thank you for setting a standard of excellence in customer service that others should aspire to emulate.

The lock look premium, easy to use, feel so heavy.

Lock is great. Works flawlessly, has no fuss setup. Usage is very easy, even my senior citizen parents use this without any issues. Highly recommend.

Hence return processed

I ordered the door lock and installed however for some reason the lock was not registering the fingers. I reached out to the given whatsapp number in box and prompt came the response. Got myself on video call showing installation. On diagonosing, he said he'll send another piece and guide me through the installation. Once installed he'll have the faulty piece picked up. In few days I received another fresh piece and I reached out again to help me with installation. I was supported promptly through the installation and registering the admin finger recognition. Also, walked me through the processes of administering other finger recognition and pass through processes. He also verified the installation and the correctness of finger recognition process. Great support indeed. Very humble and patient throughout the conversation. I am happy with the purchase and has no hesitation to recommend.

Please don’t buy this lock. It’s meant for safety off premises but itself is not safe. Opens with finger print registered as written in manual but in reality, it opens with even unregistered finger print. So it’s dangerous for door safety. Moreover no support from company, I tried calling helpline umber provided.