How can I troubleshoot if my dual monitors cannot achieve 4K@60Hz simultaneously?

This might be due to the bandwidth limitation of the laptop. You can take the following steps 1). Ensure that your laptops supports DP 1.4 first. 2). Lower your monitor's resolution or refresh rate. 3). Replace another high standard HDMI cable.

What can I do if my monitor cannot reach 8K@30Hz?

1). Ensure that the monitor is connected to HDMI2 port alone. 2). Check if your laptop supports both DP1.4 and DSC compression. If only DP1.4 is supported while DSC compression is not, it can only reach 4K@60Hz at max.

When HDMI2 connected, why does the laptop freeze when the resolution is adjusted to 8K@30Hz and HDR is turned on?

This is related to the memory of the graphics card. Generally, it is not recommended to enable HDR at 8K@30Hz. In addition, if there is a freeze at 4K@60Hz, please also turn off HDR .

When I connect to 2 monitors with Mac, why do both monitors show the same image?

When Mac is connected to dual monitor devices, the docking station can only support extending one display, and another display can only copy the display you extended, which means it only supports AAA or ABB

Why does the docking station get hot when working?

When the product works at full load for a long time, the power increases and the temperature rises. 0C - 50C is a normal and reasonable range. This is normal for all hubs and is not a quality issue. Please feel free to use it.

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Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

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UGREEN Revodok Pro 211 USB C Docking Station, 11-in-1 Dual HDMI (4K@60Hz, 8K@30Hz), 10Gbps USB-C/A Data Ports, 100W PD, Ethernet, SD/TF, Audio for XPS, ThinkPad, Surface

Product ID: 542403550

Details

Brand
UGREEN
Colour
gray
Compatible devices
USB-C Devices
Global Trade Identification Number
Hardware interface
HDMI USB Type
Manufacturer
UGREEN

¥82420

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

From the brand UGREEN TB5 Docking Station Visit the store UGREEN TB5 Docking Station Visit the store Revodok Max TB5 Dock 120Gbps Visit the store Revodok Max TB5 Dock 120Gbps Quad 4K Display Laptop Dock Visit the store Quad 4K Display Laptop Dock Thunderbolt Docking Station Visit the store Thunderbolt Docking Station USB-C Docking Station Visit the store USB-C Docking Station Mac Mini M4 & Steam Deck Dock Visit the store Mac Mini M4 & Steam Deck Dock USB-C Hub Visit the store USB-C Hub UGREEN Wireless Mouse Series Visit the store UGREEN Wireless Mouse Series UGREEN Power Bank Visit the store UGREEN Power Bank UGREEN USB C Cable Visit the store UGREEN USB C Cable UGREEN USB C Charger UGREEN GaN USB C Charger Visit the store UGREEN GaN USB C Charger

Specifications

ASIN	B0C1Y972DX
Best Sellers Rank	97,431 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 779 in Docking Stations
Brand Name	UGREEN
Colour	gray
Compatible Devices	USB-C Devices
Customer Reviews	4.2 4.2 out of 5 stars (396)
Global Trade Identification Number	06941876219650
Hardware Interface	HDMI, USB Type C
Manufacturer	UGREEN
Manufacturer Part Number	15965
Model Number	15965
Number of Ports	11
Total HDMI Port	2
Total USB Ports	5

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