EUREKA NEW400 lightweight cordless all in one vacuum mop cleaner for hard floors

I used to vacuum all my hardwood floors, which took about 15 minutes, and then mopped the floors, which took another 20 or so minutes. And then I had to wait for the floors to dry. This vacuum mop saves me from having to go over the floors twice and it also dries nearly instantly. On top of that, I can get all my floors cleaned using around 16oz of water/cleaner as opposed to the 3.5gallons of water/cleaner I used with my old mop bucket. This works as advertised and has powered through long human hair as well as clumpy golden retriever hair. It vacuums up large and small crumbs with no problem (It sucked up a whole pretzel twist along with the usual cheerios/breadcrumbs/etc) and also mops up dried drink drips with no problem. This is a breeze to clean up with the self-cleaning cycle doing about 95% of the work. The mop roller removes easily and cleans up quickly. The included brush helps to clean the vacuum head if you notice some dirt accumulation. I set this vacuum up for failure from the get-go and it exceeded expectation. I had a pretty busy party full of finger food, various drinks, and lots of people tracking in dirt. I cleaned the floor using none of the included solution and cold tap water (as opposed to the recommended warm water) and not only did it clean my entire space with a lot of battery to spare, but the floors were mostly streak-free and with no noticeable smudges to go over again. And it did it all with around 16oz of water! The disposal of the dirty water tank is so much easier and cleaner to do than dumping an entire mop bucket of dirty water, as well. My second cleaning using this vacuum/mop went even better as I used the included formula and the floors were clean as expected but also did not have any streaks and had a nice semi-shiny clean look to them. This is easily the best floor cleaning solution I have purchased for my tile floor.

Very handy vaccume cleaner that is practical and simple to use. I find myself everyday going around the house with it because of how easy it is to use and simply convinient and it keeps the house very clean

I bought this vacuum 11 months ago for over $300 and have used it as directed. The other day I pulled the water tank off to refill it and the parts on the bottom that connect it to the unit just fell apart. Upon inspection I can see that the parts are flimsy and look worn out from normal use with city water. I called Eureka and was first told that the model was discontinued so I couldn't order new parts. The agent gave me one of the roughly 8 part numbers that I would need to repair it on my own, suggested I check if other manufacturers are still carrying the part, and didn't mention anything about the warranty. I got off the phone frustrated and reviewed my order and saw that the vacuum came with a 2 year warranty. I called Eureka back and they said that "unfortunately the warranty only covers manufacturer defects and not consumer neglect"!!!!!!! I find this infuriating. I loath a company that doesn't uphold IT'S OWN promises to customers and gives them the runaround. Very uncool and if this isn't resolved I swear I will never own another Eureka in my life. Anyway, I explained that I have been using it as directed and it's clear that the parts are just not robust enough to withstand normal use, that there was no neglect and that this is unacceptable. The agent told me she would follow up with an emal that would allow me to dispute this and then she HUNG UP ON ME! I was irritated, but I was not being rude to her, to be clear. Honestly these companies today are doing the bare minimum and don't seem to have any concern about maintaining customer loyalty or customer experience. It's bizarre. It's now been 20 minutes since I spoke to the representative and there is no email for me to follow up on. It's absolutely unacceptable for an appliance to last only 11 months and the company not uphold it's warranty or provide a way for customers to repair it, and it's absolutely abhorrent to be rude or give customers the runaround when they try to repair their products. Will not buy again and would not recommend unless you enjoy throwing your money away. Besides this I want to mention that while this vacuum would sweep and mop floors at the same time AND is self cleaning, there is still a good amount of work requried to keep it clean and from getting funky, so on my end I will probably go back to something more standard after this (that is not made by Eureka if I have not made that clear).

THIS IS BOTH A MOP AND A VACUUM. It is about 75% mop and 25% vacuum. For the light debris (smashed cereal, a chunk of corn, a pea) that gets on the hard floors it works great, but don't expect it to perform like a full size floor vacuum sucking up broken glass or staples or nails or whatever. Imagine a sponge roller that the machine keeps wet and clean and you've got the idea. Cons: Have to plug in yourself to charge (dock is basically just a stand). Self cleaning uses a lot of the water. Tank fills up by the time I am done with the tile in my small kitchen. You pretty much HAVE TO take the dirty water tank out, rinse it, remove the sponge from the housing, rinse that, squeeze the sponge dry, and put the sponge in the holder on the base. If you do not, the sponge will get smelly and dirt will build up in the tank. Pros: Easy to grab and clean with. LIFE SAVER FOR SPILLS!!! Can keep water in the tank so it is ready. Self cleaning feature. Tanks are easy to change. Picks up a TON of dirt, and I mean, you can clean the floor 5x and it will look spotless and this thing will STILL be picking up dirt. Dedicated dirty water tank. Puzzling: Comes with a bottle brush seemingly to get inside the base, but it doesn't go very far in. You could use it to clean the tank I guess? Two power modes, but you will always be using high power.

I was eager to try this new Eureka floor cleaner because lugging out the mop and bucket to wash floors is a chore. This 2-in-1 vacuum & mop combo seemed like a great solution. After doing my floors with it for a few weeks now, I'm very impressed. Assembly is crazy easy - click the body onto the base and charge it fully. The battery runs for a solid 30 minutes before needing a recharge. It feels lightweight and moves smoothly on both tile and laminate floors. The motorized brush roll picks up surface crumbs and dirt. Then the microfiber mop pad scrubs up stuck-on gunk. It keeps the clean and dirty water separate in two tanks too. I have two shedding dogs so I still need to vacuum thoroughly first with my regular machine. But that takes just 10 minutes. It tackles all the grimy buildup and leaves my floors looking freshly mopped in half the time it used to take. It maneuvers into corners and under cabinets like a champ. The swivel head reaches tight spots. Emptying and rinsing the tanks out afterwards is simple. I love that my floors are now so easy to keep clean. No more lugging buckets, wringing out filthy mop heads, and waiting for floors to dry. This rechargeable cleaner makes washing floors fast and hassle-free. My tiles and laminate look shiny new again. I'd definitely recommend this to anyone wanting an easy all-in-one vac & floor washing system. It's made an annoying chore so much simpler.

Finally, a wet vac that does the job. It's self propelled so it takes a bit to get used to, but does a nice job. And clean up isn't as bad as I thought it would be

I really wanted to leave a good review about this mop vac but with the poor customer service I've had it has been a nightmare. I recently had a shoulder replacement surgery so I'm very limited on what I can do with that arm. I can't sweep and mop with my arm like it is so I purchased the Eureka mop vac to make my life easier. It started off working great. I could easily clean my floors with my one good arm. It was so helpful being able to do the work of sweeping and mopping with my one arm. The convenience of having a mop vac was fantastic. I chose this particular one because of the reviews, and it was in my price range. After 2 months, it stopped working. It no longer powers up. I sent customer service a message and they kindly responded. They asked me to send a pic of the of the invoice and model number. They also wanted my name and address. I did all that. Apparently they didn't get it because I had to send it a few more times. After a week of emailing back and forth I gave customer service a call. Again I was told to email that information so I sent it all again. Then I was told to send a picture of the mop vac. I did and I repeatedly got emails saying they were waiting on me to send the picture of the mop vac. I ended up sending it 3 times. That's when I decided to give them another call. Now it's been 2 weeks since I originally reached out to them through email and a phone call to customer service. This time the lady in customer service said she was going to put in a refund request. She said it will take 2 days for approval and then 10 to 14 days to process it. That means I've already waited 2 weeks emailing and calling customer service for help. Then it will take another 2 weeks to be approved and processed. Therefore I'll be waiting a month or longer in all to get some help with the mop vac that only lasted 2 months. Then after I finally get the refund I'll have to order one, wait till the new one comes in, and then after all of that wasted time I'll be able to clean my floors in my own again. In the meantime, I can't clean my own floors so I have to pay someone to do the sweeping and mopping for me. I can't buy another one because my money is tied up in a mop vac that only lasted 2 months. Then when I do finally do get the refund I'll have to choose a different one and wait for it to come in. That's a lot of wasted time. That's ridiculous and inconsiderate because I have repeatedly told them my circumstances. Personally I would have been perfectly satisfied if when I reached out for help with this matter the first time that they would have sent me a replacement. Then I wouldn't have had to wait for over a month for results. I would be cleaning my floors again with a new Eureka mop vac. Now I'm just playing the waiting game to get a refund to buy another. I'm so disappointed in this whole experience. I wouldn't buy this product again. I understand that some products are just defective in some way. The product starts out good and fails. It's the customer service that is horrible. There is no compassion or consideration. If there was, I wouldn't be waiting for over a month all together to have something done about this issue. I would have been cleaning my floors on my a long time ago. Ridiculous! I'm livid from dealing with the Eureka customer service

With a baby in the house, we clean/vacuum mop a lot. We just moved into a new place and having to vacuum and mop the newly renovated space is VERY time consuming! After mopping multiple times it is still quite dirty and I can’t walk across the place on barefeet without my feet getting dirty. This vacuum literally shows me how dirty it was and even though I still have to use it multiple times to get the place clean, I can tell how much cleaner it is afterward. I love how easy it was to clean the vacuum itself tough. Being an experienced cleaner, some vacuum design is soooo hard to clean (i.e. bissell). Size and weight of vacuum isn’t as heavy and bulky as my Dyson vacuum (the Ball model) either. Easy to charge as well. Great value for money and good suction (2 modes).