ChargePoint Level 2 240V Smart Home Flex Hardwire Outdoor Charging Station and Cable for 20-80A Circuit Breaker for Electric Cars, Gray

I had researched home EV chargers for several months prior to buying an EV, and decided on the ChargePoint HomeFlex charger, based on professional and user reviews. I was not disappointed. This Level 2 charger is well-built and works perfectly. I highly recommend it. The trickiest part was the timing. I ordered the charger just after making the EV purchase, and also hired a licensed master electrician to install it (highly recommended). Until it was installed, I could only use public chargers, the closest of which is 50 miles away, or the emergency 120V adapter that came with my vehicle (which takes forever like a trickle charge) so it limited the use of my new car for a while. The electrician discovered we needed an upgrade in our electrical service, put in a second circuit breaker box, and laid new wiring to accommodate the charger. Of course, the carport is on the opposite end of the house from the original circuit breaker, which was overloaded. It ended up costing more than I anticipated, but it was worth it to have a competent electrician thoroughly check the loads and make sure the electrical system is safe. The electrician ran into some confusion in the written instructions and contacted the ChargePoint tech support, but it was eventually straightened out, and it installed without further problems and connected to the ChargePoint app on my phone. The ring around the charger's holster for the cord plug glows green constantly to show it is ready to charge. It has a 25' cord, and when it's connected and charging, the base unit pulses blue. The ChargePoint app is easy to use when charging, and shows how much electricity you're using and how much it costs from your utility company. So far it has cost under $5 for an 80% charge (recommended by the vehicle manufacturer), which brings my car to over 300 miles of usable travel. You can use the same app for ChargePoint public charger locations, which cost more than doing it at home, but it's still been under $10 for a charge--a lot less than filling up a gas tank. Charge time for the home Level 2 charger takes about 5-6 hours total for a full charge; at the public Level 3 charger, about 30-50 minutes (Level 3 chargers vary in power). There are three different options for purchasing this charger: hard-wired, or two different 240V plug options. I opted for the hard-wired one. If there's already a plug near where you're using it, you can go that way, but hard-wired worked great for me and was easier and less expensive for the electrician. The hard-wired version also provides slightly more current to the EV than the plug options. I would recommend meeting with your electrician before deciding on which version to buy. Overall, I am delighted with the ChargePoint HomeFlex charger. It's built sturdily, works seamlessly and keeps me on the road. I highly recommend it.

I drive a 2023 Kia EV6 GT-Line. I bought this about a year ago, more on a whim than a necessity. Level one charging has been perfectly adequate for my general needs. This is really a convenience I don't require, but still wanted. A friend of mine drives a VW ID.4 and uses this same charger, and I guess I had some charger envy. I may have also been a little bit intoxicated when I hit "pay." Anyway, a neighbor who is a licensed contractor was going to install for me. After about 8 months of waiting on him to have time, I eventually did some Harry-Homeowner style education (I've moved 240v, but never installed new) and decided to wire this myself, with the help of my brother who isn't an electrician but is a union tradesman with electrical experience. We wired it on a 50a breaker, using 8 gauge THHN copper wire, and PVC conduit from the panel. It's about a 20 foot journey, and we had to work in a weird bend where the siding on the house meets some brickwork. The hardest part was pulling the wire, as it got hung up a bit on aforementioned bend. But once we got past that, it was straightforward. Two live wires and a ground. No polarity, no neutral. Tough to mess up. The way they have all the wires line up with each other inside the unit is a little bit weird-- green, red, and black enter from the power source in a different sequence than they exit to the charging cable-- but just pay attention to the manual. Also, as long as you have the ground in the right place, I don't think it should matter about red and black (or whatever you're using for your two live wires coming off the panel). But I hope your electrical education is more vast than just reading this review and hoping I'm right. Getting the unit to shake hands with the house power and the WiFi was easy, using ChargePoint's app. (You don't really need to use the professional installer app to get it to work, just the regular consumer one.) Once I plugged into the car, it's pulling at a pretty consistent 9.4kw. Almost exactly the estimated output for a 40a charge on a 50a breaker. I've been charging the car on a 110v household current for almost 2 years, and a 20-80% charge has taken about 36-40 hours. Now the same charge takes less than 6 hours. It seems it would be ever so slightly faster if I used a 70a breaker and 6 gauge wire, but I do all my charging overnight, and the difference in charge times is negligible enough that I can't justify the extra expense. I'd be asleep for those extra few minutes anyway. Also, to the naked eye, the wires to the plug don't appear to be larger than the 8 gauge I ran from the panel. So maybe that doesn't actually make a difference, and it's all in the breaker. I'll let actual electricians argue about that. Pretty happy with it. The cord is pliable enough, even in 30-40 degree Utah winter temperatures that it doesn't appear to be an issue. Though I did install inside the (unheated) garage. I can't say whether outside might present a bigger issue. I don't think it would. Also, with newer EVs all going with the Tesla style form factor, I was glad to see that when I buy something newer, I can replace the cable on this for around $200, instead of buying a whole new unit. Overall, it's sort of pricey, compared to some of the alternatives, but worth it to me for a trusted name in EV charging. No complaints.

Charger has been reliably charging car at level 2 speeds. Had trouble with the App recognizing the unit and reconfiguring the unit recently. Apparently disconnected from my Wi-Fi a while back and Bluetooth on unit went out. Didn't really matter as unit was still working. Only found out because I needed to access the unit. Giving a 5-star review because charging was never affected and a quick call to customer support was all that was it took for them to diagnose the problem and request a replacement unit (at no charge). I didn't even realize it was still under warranty. Will update review if any further issues arise with replacement.

I would love to give the product 5 stars, but unfortunately, due to what appears to be a design flaw along with poor customer service I will only give it 2 stars. When this charger works, it's a great product. I've experienced no issues charging our car and I appreciate the flexibility of being able to adjust the charge current to time the charging to finish just prior to leaving on a long journey. The ability to monitor and track charging costs is also very helpful. I've not used the scheduling functionality yet. Now for the downside - after approximately 8 months from installing the unit the WiFi connection failed. No matter how much troubleshooting I attempted I could not get the unit to reconnect to (or even recognize) the WiFi. After several calls to ChargePoint customer service (and appeasing them by following their non-sensical troubleshooting instructions) they agreed to send a replacement unit. The replacement arrived within a week or so. I noticed it was a previously returned unit (as it had scratches where it had previously been installed) and after installation the unit was dead on arrival and would not turn on. I contacted customer support again (again appeasing them by following their redundant troubleshooting steps) and they agreed that I should return the replacement and they would send another. I then reinstalled my original unit albeit without WiFi, so I could charge my car. Unfortunately, they closed the support ticket and reopened a new one. These tickets were not connected and so it was frustrating dealing with customer support having to explain the issues I was experiencing. After returning their unit to them, I was still hassled by emails for several weeks stating I needed to return the unit. Eventually, I had to explain to them that FedEx had delivered the unit and provided them the date of delivery and who had signed to accept the unit. This eventually stopped the emails. After waiting approximately 5 weeks and contacting customer support several times, they eventually sent me another replacement unit. After installation, this unit appeared to work fine. It started up without issues and connected to WiFi. I returned the original unit I purchased to them. Unfortunately, after several months now I still get hassled via email asking for me to return this unit. This is even after providing them the tracking information showing it had been delivered and who had signed for it. The replacement unit worked for approximately 6 weeks before disconnecting from WiFi as the original unit did. Frustrated with the experience of dealing with ChargePoint customer service, I resigned my self to using the Charger as a dumb charger (only being able to charge and not being able to monitor or control it over WiFi). However, after researching the issue on the internet forums it appears this is a very common issue with this product. I eventually found someone stating that by disconnecting the power for several days their unit would work again and reconnect to their WiFi. I decided to give this a try and viola! It worked again. There appears to be an obvious design flaw with this product - be it hardware or software, I am not sure. However, it appears that a simple reboot does not fix this issues with WiFi, but discharging the unit over an extended period of time does (sometimes). Currently my unit has dropped off WiFi and I cannot get it to reconnect. Therefore all features that require Wi-Fi (setting a charging schedule, changing charging amperage, notifications, etc.) do not work. Back to just being a dumb charger! It has been a frustrating experience working with this unit and with ChargePoint customer support. Therefore, I cannot recommend this product in favor of other EV charger on the market.

Had electrician install in my garage. Installation was done without any issues. It charges my car at high speed. It looks nice. The cable is long the cable wraps onto the charger body. I use it to charge directly into my Mercedes Benz EQS 580. My daughter uses an adapter to charge her Tesla Y from it. She’s had no charging problems either. This unit was recommended to me by my sister. I’d recommend it to anyone else.

Excellent charger, good price point. Easy for electrician to install. Works well on my new EV.

Vehicle: Mini Cooper SE PURCHASE The salesman at the dealership told us the mini comes with a level 1 charger, so I elected to buy this ChargePoint level 2 charger to upgrade our charging capabilities and have it ready by the time we drove the car home. The salesman was wrong, the car comes with a level 2 charger and a 115v adapter plug so you can use regular house current until you upgrade to a 230v outlet. Result, 500 bucks blown unnecessarily on the ChargePoint and shame on me for not doing more research myself. INSTALLATION I installed the ChargePoint myself using the hardwired option and the existing 230v outlet I have in the garage. ChargePoint uses two apps for the installation. The ChargePoint Installation app and the ChargePoint user app. The instructions do not clearly explain this nor when its time to transition from the installation app to the user app. This caused problems when I scanned a QR code with the wrong app! I had to call customer service for assistance and although they were friendly and tried to help, the call station was obviously outsourced, and the agent did not have the requisite training or language skills to be effective. I was able to gather enough that it was time for me to delete the installation app and switch to the user app for the next step. PERFORMANCE I do like the ChargePoint design, appearance and user interface. It all works well and the WiFi connectivity and synched charging programs with my power company are nice. SAVINGS Look for money back programs from your power company and vehicle manufacturer and enroll. For example, Xcel energy gives us $50/year for charging off peak (Optimize Your Charge program) and BMW's ChargeForward program pays us for reducing carbon emissions by charging off peak. The problem I am having now is Xcel energy is controlling my charging schedule through ChargePoint and BMW is controlling my car's built-in charging system through the ChargeForward program, resulting in frequent conflicts. One is OFF when the other is ON, causing periods of no charging and we sometimes don't have a full battery when it's time to leave in the morning. SUMMARY The ChargePoint is a great EV charging system as stated by numerous professional and consumer product reviews. The installation guidance is not well orchestrated and cumbersome. It's an easy installation if you know basic house wiring but ChargePoint obfuscates it with the installation app which shouldn't be necessary. And I didn't need to buy it because the car came with a level 2 charger and I could have enrolled in the power company's and manufacturer's money back charging programs without it. And good luck synchronizing your various charging incentives together so you have a full charge when it's time to leave in the morning! Update: I was able to synchronize Xcel energy’s “Optimize Your Charge (OYC)” and BMW’s ChargeForward program such that I get all the savings and have a full charge in the morning. Also, I could NOT have enrolled in the “Optimize Your Charge (OYC)” program with the charger that was included with the car. The program is only compatible with 2 specific chargers, (ChargePoint & Juice Box).

I currently lease a Kia EV6 GT and primarily charge for free at work. Lately our Level 2 chargers are occupied or we are being courteous and charging for only a few hours to allow others a chance to charge. These work chargers are also Chargepoint. I was already familiar with the brand and app when I decided I wanted this charger for my home use. After a lengthy electrical installation project (our garage and home did not have 200amp service and our garage is detached), we finally got this all setup and functioning in July 2024. The setup through the app was easy and quick. You will need to know what the amperage is of the breaker that powers this circuit is. In our case it was a 50 amp breaker so the charger maxes out at 40 amp (10% safety margin). I went with the hardwired version for a marginally better safety record/less point of failure. The unit itself is incredibly sturdy, well built. The charge cord is thick, basically commercial quality. Length is not an issue for our setup. What really sells this unit is the app. It is so easy to use and allows you to connect to your utility plan, in my case ComEd Hourly Pricing. Basically our price of electricity various based on market demand. Mostly always being cheapest during the early morning hours. The app seems to accurately capture the variable price and associated taxes/fees. It displays this in the screenshots shown with a cost for that session, how long it lasted, and how many kWs were added. Setting up the schedule is super simple and as long as you are plugged in, you can start at anytime via the app. I haven’t had a single issue with it. I did buy it on sale and recommend this unit wholeheartedly. It charges my EV6 at about 9.6kW at 40amp. About 32 miles per hour of range.

Très bon choix

Easy to install and works extremely well. Charges quickly.

Pour le moment, tout va bien mais je n'ai pas encore connecté le chargeur via internet. Considérant certaines critiques lues sur le web, je ne suis pas convaincu que je vais le faire. Par ailleurs, je suis très satisfait du produit en regard d'une utilisation quotidienne du chargeur.

Nothing to complain. This is very well made, installation is straightforward and it does exactly what it is supposed to do. The reason I chose that specific one were twofolds: it looks good, and with the proper installation you can push it to 50 amps. Love it!

Belle apparence , simple a utiliser, s’installe bien par un professionnel J’aime le produit et l’application associée fonctionne très bien. Le seul bemol est le manque de quincaillerie dans la boite