Question 1

No sound when i plug in to controller?

Accepted Answer

Hi there, I am Lucas from Trust. Perhaps I can help you out here.

First we would recommend to test the headset with another device, e.g. your computer, and see if it works correctly on the other device. 
If it works correctly on another device, please check the PS4/5 settings:

Go to the PS4/5 Settings > Devices > Audio Devices.
Click Input Device and select Headset Connected to Controller.
Click Output Device and select Headset Connected to Controller.
Click Volume Control (Headphones), and set the level to maximum.
Click Output to Headphones, and select All Audio.
Click Adjust Microphone Level, then follow the wizard to calibrate your microphone.
If the microphone can be detected on the Adjust Microphone Level screen, then the headset and microphone are working with the PS4/5 properly.

I hope I was able to help. In case you have any other questions or concerns, please email us at support.en@trust.com

Have a great day!

Question 2

Is the microphone supposed to be included?

Accepted Answer

Yes, it is included in the form of a small adjustable boom with a 3.5mm plug on the end that plugs into the appropriate socket on the left headphone earpiece as per the illustrations.  Hope this helps :)

Question 3

The headphones do not work. I hear no sound from them at all. I have plugged and hoped to play? Is there anyway to fix this?

Accepted Answer

Hi there, I am Lucas from Trust. Perhaps I can help you out here.
To find out if this problem is related to the settings of the computer or Playstation console, I recommend that you connect the headset Forta to your smartphone and try to play something to see if it works. Please check that and inform us by sending an email to support.en@trust.com.
Have a great day!

Question 4

My sons mic doesn’t work, he can hear through the headset but I mic...using on Xbox series x and ps4..anyone help

Accepted Answer

Try the settings in xbox one audio first i did that set to stereo it worked how ever both me and him have had electric shock from the mic near the casing so I've ended up contacting trading standards

ASIN	B0BX722HFN
Age Range Description	Adult
Antenna Location	Gaming
Audio Driver Size	50 Millimetres
Audio Driver Type	Dynamic Driver
Best Sellers Rank	88 in PC & Video Games ( See Top 100 in PC & Video Games ) 4 in PlayStation 5 Headsets 163 in Headphones & Earphones
Box Contents	1.2m audio cable, Gaming headset, Pop filter, User Manual
Brand Name	GXTrust
Cable Features	Detachable
Carrying Case Color	White
Carrying Case Material	Plastic
Colour	White
Compatible Devices	PC, PlayStation 4, PlayStation 5
Control Method	Touch
Control Type	Volume Control
Controller Type	Wired type
Country of Origin	China
Customer Package Type	Rigid Packaging" or "Cushioned Packaging
Customer Reviews	4.2 4.2 out of 5 stars (4,674)
Earpiece Shape	circumaural
Enclosure Material	Plastic
External Testing Certification	Não aplicável
Frequency Range	20Hz - 20,000Hz
Global Trade Identification Number	08713439247169
Headphone Form Factor	Over Ear
Headphone Jack	3.5 mm Jack
Headphones Ear Placement	Over Ear
Impedance	32 Ohms
Is Autographed	No
Is Electric	No
Item Type Name	Gaming Headset
Item Weight	253 Grams
Manufacturer	Trust
Model Name	GXT 498W Forta
Model Number	24716
Network Connectivity Technology	Wired
Noise Control	None
Number of Items	1
Number of Power Levels	1
Product Features	Adjustable Headband, Detachable microphone, Made with 35% recycled materials, Multiplatform (PC, PS4, PS5), Powerful 50mm drivers
Product Warranty	2 year manufacturer
Sensitivity	90 dB
Series Number	24716
Specific Uses For Product	Gaming
Style Name	PS5
Theme	Video Game
Unit Count	1.0 count
Water Resistance Level	Not Water Resistant
Wireless Technology Type	[Wired]

GXTrust Forta Gaming Headset Officially Licensed for PlayStation 5, White

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