Veise RZ07 Fingerprint Smart Door Lock Deadbolt, App Control, Satin Nickel

I don’t usually write reviews, but I had to for this one. This Smart Lock with fingerprint and keypad is awesome! It looks beautiful on my front door; the satin nickel finish gives it a clean, modern look. Installation was a lot easier than I expected, and everything worked perfectly right out of the box. The fingerprint reader is super quick (no lag at all), and the app makes it really convenient to lock or unlock the door when I’m not home. I also like having multiple ways to get in fingerprint, code, key, or through the app; so I never have to worry about locking myself out again. I did call customer service because I was having issues with setting up the fingerprint option, and a lovey and friendly lady by the name of Isabella took the time and patience to help me step by step; she was amazing! You can tell they really care about helping their customers. Overall, I’m really happy with this purchase. The product, the design, and the service all deserve five stars. Highly recommend it to anyone looking for a reliable and stylish smart lock!

The prior lock was name-brand and expensive, which started having random issues 6 months after purchase, and after a year it failed completely. Plus, it ate a lot of 9v batteries. This lock looked like the best replacement and had a large sale discount of 40% plus a $30 coupon, so we bought two on the same order. We did pay for the locks; we did not get it as a free item to review. It was exactly as it said, and the replacement was reasonably easy. But it did take me 3 hours due to the prior lock having been installed very poorly (a lot of damage to the door and frame), so I repaired that as best possible. Also, the inside and outside locks have a rubber insulator that comes off easily (and back on), which can be used as a guide to predrilling the holes. That's what I did, and it made it easy to be accurate. This lock works butter smooth and it has so many options for opening it. If you have multiple locks then you can set up the first one and there is an option to transfer the settings (the people with access) to the second lock through the app. The app uses Bluetooth, but they push the wifi option fairly heavily. We thought we had to buy the wifi to get phone connectivity, but decided to see if we needed the wifi box. if you are within about 6 feet of the door the Bluetooth option works fine. The app itself is ok, lots of setup options. But when there is an error (I tried to change the temporary code of a new person) and it fails with a simple "Failed" message. I tried again and then it failed with a more helpful message saying that I had to use the code once before changing it. Why can't it say that on the app at the time? There is little help nor description on the app itself about what an option does, and that is mostly fine but could be more helpful. What we liked most in the app was that the battery state is displayed, so no more guessing (the previous locks would work, until they didn't). The worst part of the lock is that the pictures on Amazon show a clear keypad, but it is covered in a darkly tinted glass. It looks nice, but we live in Texas and it is bright and sunny. We have a hard time seeing if the keypad is on, let alone the digits. Two of the people who posted videos showed that, but it is worse for us in the sun. The app issues are fairly minor since we mostly use the key-tags to open the doors. Overall, we are delighted and feel like we have great value compared to the name-brand locks we had.

After nearly two years of flawless ownership, my lock recently started acting up. I easily found the customer service number directly in the app and was connected with Isabella. She listened intently to my issue and quickly determined that a replacement was required. Although I was technically a few days past the 2-year warranty period when I called—due to being away on vacation when the issue first started—Isabella went above and beyond. She coordinated to have a brand-new replacement lock sent to me at absolutely no cost. Product Performance: The lock itself is fantastic. I love the quick fingerprint recognition, and pairing it with the G2 gateway is a game-changer, allowing me to seamlessly control the lock remotely. Generating temporary codes for contractors and permanent access for family takes less than a minute in the app and works instantly. The Verdict: While the product is great, what truly sets this company apart is their integrity. Veise stands firmly behind their product and made resolving my issue completely hassle-free. Highly recommended!

Overall I am happy with this smart lock, and would recommend it in spite of the flaw mentioned in the headline. The Veise smart lock was not difficult to install (it took 10-15 minutes), and the app has many features. All the features I have used function well, especially the fingerprint reader. The one time I contacted tech support (via email), they responded in a few hours. I did not try to call the tech support number, so I cannot comment on that. The smart lock can pair with a wi-fi gateway so that you don't have to be near to the lock to control it, but like all smart lock gateways I have seen, it does not work with the most modern 5 GHz wi-fi signal, so if you also purchase the wi-fi gateway, make sure your home router supports the older 2.4 GHz signal (most routers do), and that the distance between the gateway and the door lock is within 32 feet (9.75 meters). The fingerprint reader works 99% of the time and unlocks in about one second (much better than the Bosma fingerprint reader I used to have!). When fingerprint reader didn't work, it was because my finger was wet (a problem with all fingerprint readers), I removed my finger too quickly, or I did not position my finger correctly. The reason I gave this smart lock 4 stars instead of 5: the app has a setting for auto-lock after a set amount of time that the user can choose, but the device automatically locks even if the door is open. If it auto-locked only when it was closed, I would give it 5 stars. After looking in the settings of the app and not finding a way to auto-lock only if the door is closed, I contacted the company asking if it was possible if this was possible. They said it was not. On a positive note, their tech support responded to my email within a few hours. I was going to ask Veise if they could perhaps implement this feature, because in their app DDlock I saw in the settings something that says, "Door Sensor" that might seem to let the app know if the door is open or closed. And then I thought the name of the app, DDlock, seemed strange to me, why isn't the name of the app "Veise"? So I did a little research, and there is another company that makes this lock and the app, and Veise simply puts their name on it and sells it. This is *not* a bad thing, but buyers should be aware that Veise has no control over the features (or the bugs!) of the smart lock or the app.

This lock has been working well for me for about a year. It works from other states when I need to make a code for an Airbnb guest. I would recommend this lock. It was easy to install. The fingerprint works and it comes with two fobs. The customer service was helpful would recommend.

Bought it 2yrs and 5months ago, it died yesterday lol. About 8 months after i got t it, the screen went bad looking, kind of cracked but only superficial but I didn’t care much cause most of the time I will only use the fingerprint. Well, yesterday I thought it was the batteries but I changed them 3 times and found out it wasn’t the batteries. I tried reprogramming it but nothing. So it was good while it lasted. Definitely recommend.

So about the lock itself, well priced, sturdy & durable. Easy installation. The numbers of ways you can unlock it is just playing cool, from passcodes, to fingerprints, to passkeys. Also gives you the ability to make a temporary password in case you’re on vacation and need someone to stop by and check on something… the Matte black looked great on our door. The batteries even lasted forever… So We’ve had this lock for a little over two years and it’s worked perfectly… until I had a little trouble, to which I just called the customer service line (which everyone dreads doing, right?). But the customer service was fantastic! They walked me through my steps and ultimately helped me get done exactly what I needed, quick and easy solution. Nicole went out of her way to make sure we were taken care of and all was well with our lock (and she was very kind and professional while doing so). It was a very pleasant experience, which says a lot when it comes to customer service for broken things lol. I would absolutely recommend this lock. The price, convenience, security, and customer service was in invaluable! Seeing it on sale too is tempting me to purchase a couple more for my back and garage doors 🤣 Thank you Veise, we appreciated the support and being taken care of! And thank you Nicole!

Overall, I'm pleased with the product after I've had time to get used to it and finally got it working with the app. Installation was a little challenging but only because I had to bore out the hole a little more to accept the latch. I had seen other products from better-known manufacturers (Yale, etc) but they a little more pricey and sometimes required "extra" products to get functions like auto-lock to work. I liked that this product had the features I wanted without buying anything else. I even trust the lock enough to leave the house without the physical key or a pass card on me! I could use the code but I usually use my fingerprint to unlock the door. Sometimes I will take the key with me just in case - I think once I had so many failed fingerprint scans that it would not accept anything *except* the physical key (at least for some period of time). I think the app does need work. I often have to try an app operation two or three times before it can talk to the lock even though I'm standing inches away from it. It was all very frustrating to get it the app initially functioning with the lock and I had to call support and have them walk me though some steps. Thankfully, support was great and I don't think I was on the phone with them for more then 15 minutes. The battery indicator in the app is pretty much a joke. The lock has been installed for 6 months and the app still shows 100% battery strength with a timestamp of when I installed it (or close enough). I contacted support about it and they basically said it was working as designed. They did offer that the batteries are expected to last about a year but I was hoping for a warm-fuzzy feeling. The fingerprint scanner is a little flakey. I'm used to using my fingerprint to unlock my phone and a Fire tablet but the lock scanner is much more picky. I have to be very deliberate and take my time using the scanner. I'm kind of training myself to do that now. Perhaps I'm asking too much but I think a flaw is if you have auto-lock turned on and the door is ajar (short timeout and you don't close the door right away), the latch will extend to the locked position. Then you have to return the latch to open (unlock it) so you can close the door! I figured since I installed the product's own striker plate it would be able to sense situations like that. I think it should be able to tell when the door is closed and can lock. It shouldn't bother if the door is ajar.

Chegou em perfeito estado e 4 dias antes da data prevista de entrega. Muito bom.

Been using for a couple months - so far so good! No issues with reading fingerprints and automatic close function. Great lock for the price.