I only received one of the thin rods so I can't hang it up. Can I get another sent to me?

Same with me. Only one of the thin rods was included in the box.

How can I get a hold of Epicano customer support for this item? My product has rusted in multiple places after 2 weeks of use.

Dear customer, Thanks for telling this issue to us. We are terribly sorry for the issue and understand your effort for this product. You can contact us at Nancy_asap@outlook.com. We're here for you. For this issue, will you accept a new replacement or maybe get all your money back? If there's an idea, please just let me know. Thank you Nancy from Epicano Customer Team

Can it be mounted on the wall?

Of course, it can be perfectly mounted and very stable. And very easy to install, just one minute needed.

Can I purchase just the wall adhesive? Mine is coming off the wall

Not sure if this brand has replacement adhesive, but I know there are other brands on Amazon that do. Do a search for replacement adhesive for shower caddy. Most range between $6-$8 and have enough to replace them several times if needed.

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Epicano Shower Caddy Hanging,Large Capacity Shower Organizer,Black | Rustproof,Built-in Soap Dish & 4 Hooks for Loofahs,Suction & Adhesive Install,No Drilling Bathroom Shelves for Inside Shower

Epicano Shower Caddy Hanging,Large Capacity Shower Organizer,Black | Rustproof,Built-in Soap Dish & 4 Hooks for Loofahs,Suction & Adhesive Install,No Drilling Bathroom Shelves for Inside Shower

Product ID: 484228908

Details

Brand
Epicano
Colour
Matte Black
Finish Type
Coated
Item Weight
454 g
Material
Metal
Mounting Type
Hanging Mount

🔩Rustproof 201 stainless steel build

🛁Large 2-basket capacity (13"x5.3" & 11.8"x4.5")

🧲Anti-swing suction & adhesive install

¥16618

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

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Description

🚿 Elevate your shower game with sleek, rustproof organization—because your essentials deserve the best!

NO DRILL NO DAMAGE - Effortless hanging installation fits most shower heads—perfect for renters and dorms with zero wall damage.
ROCK SOLID STABILITY - Rubberized shower head grip combined with suction cups and adhesive hooks prevents tipping or swinging.
RUSTPROOF HYGIENIC - Premium 201 stainless steel with fast-draining hollow design keeps your shower clutter-free and mold-resistant.
TRUSTED QUALITY SUPPORT - Backed by responsive 24-hour customer service and a worry-free purchase experience.
MAXIMIZE YOUR SHOWER SPACE - Two deep baskets hold tall bottles up to 12", plus built-in soap dish & 4 hooks for ultimate organization.

The Epicano Shower Caddy Hanging is a matte black, rust-resistant organizer featuring two spacious baskets (13"x5.3" and 11.8"x4.5") designed to hold tall bottles up to 12". It installs easily without drilling using a rubberized shower head grip, suction cups, and adhesive hooks for anti-swing stability. Made from durable 201 stainless steel with a fast-draining design, it keeps your shower essentials dry and hygienic. Ideal for renters, dorms, and families seeking a no-damage, high-capacity solution with reliable customer support.

Specifications

ASIN	B09GPDZYZD
Best Sellers Rank	#2,356,685 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #1,349 in Shower Caddies
Brand Name	Epicano
Capacity	18.14 kg
Colour	Matte Black
Customer Reviews	4.5 4.5 out of 5 stars (6,255)
Finish Types	Coated
Included Components	Hook
Item Dimensions D x W x H	12.8D x 31.5W x 64H Centimeters
Item Type Name	Shower Caddy Hanging
Item Weight	454 g
Manufacturer	Epicano
Manufacturer Part Number	EP0920
Material Type	Metal
Maximum Weight Recommendation	18.14 kg
Model Number	Shower Caddy0920
Mounting Type	Hanging Mount
Number of Compartments	2
Number of Items	1
Number of Packs	1
Other Special Features of the Product	Rust Resistant
Shape	Rectangular
Specific Uses For Product	Showers, Utensils
UPC	783911569933

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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¥16618

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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