TECKNET Laptop Cooling Pad,RGB Laptop Cooler With 5 Quiet Fans,Gaming Laptop Cooling Stand with Touch Button and 2 USB Ports,3 Height Adjustable Laptop Fan fits 12"-19" Notebooks

Re: N7 TeckNet Laptop Cooling Pad With 6 FansI purchased this laptop cooler as my other cooler was/is too small for the 17" I bought last year. It was a delight to use right from the start because it is significantly lighter than my other laptop cooler, but more importantly for me, was how it runs significantly quieter than my other cooler despite having 6 fans! (my other cooler has only 2 fans)...equally important was the reduction in cpu running temperatures in all of my PCs (a mac, and three PCs (a 12", a 15", and a 17")...my old laptop cooler is now effectively redundant as each time I use it, the noise level alone makes it too irritating to use!I was worried that the TeckNet cooler may be a bit too small for my 17" PC, but it supports it perfectly. And at first I thought the 6 fans was overkill, but in truth, they cover whatever PC I'm using in terms of the placement of the fans in relation to the placement of the laptop cpu/fan placement, and imagine that is partially why the cooler is so effective in reducing the cpu running temperature.As an added benefit, when using my 12", I am able to place the external usb drive on the side of the PC on the cooler (I use anti slip mat under the external drive to stop it slipping), and now I am able to move the laptop and external drive as one unit (ie by simply moving the cooler), and my 'accidental' 'disconnects' from the usb connections are now history too!So imagine how disappointed I was when one of the fans stopped working....but what a surprise the response was from the Hippidion customer services. I used the 'Ask the seller a question' (or something like that - in the link of the order in my order history), to inform the seller the item was faulty, and to upload a video showing the lights still working and the faulty fan, and without any hesitation, the seller shipped a replacement that literally arrived days later!...and was I glad to be back up and running again with my TeckNet!...and it's been running like a dream now for a few weeks...what can I say, BRILLIANT product!....and equally important...BRILLIANT customer services!No hesitation in recommending!

-This was not originally a review sample but Tecknet reached out to me recently and offered to send me a replacement unit to see if that resolved my issue-To start this review of my original review I would like to thank you TeckNet for arranging a replacement unit in response to my original somewhat negative review as they believed I had received a faulty unit and arranged a replacement without issue and it arrived fairly fast.So my issue with the original one I received was when the tray was elevated up and my laptop was resting on it on occasion the legs that held the tray up in the elevated position one of the legs would collapse and fold in so the laptop would go fall down one side causing the laptop to slide off the tray and when you have a £1,500 laptop resting on it that is the last thing you really want to be seeing.Now the new unit that arrived came in the same packaging as the last and is covered in a bubble wrap with a USB power cable which is medium length and is not a bad quality cable. The first thing I wanted to do was to test the legs that elevate the cooler pad before placing my laptop on it for obvious reasons and this time around they actually felt more sturdy than the last one so I placed my laptop on it and sure enough, this one held the laptop up fine with no creaks or slipping.The front flap that holds the laptop in place once the pad is elevated on the original one I received was loose and did not stay up unless the laptop was there to hold it in place and eventually broke off so I tested this out and this one seems much stronger and does not feel like it would fall off I have tested this out and it feels much better than the original so I now have no worries about it damaging me hp omen laptop with scratches should it slip. The rubber feet on the bottom of the pad now also do not slip or move as much as the original one did either which is plus for when I have it on my desk.There are 6 fans included in this and they give out some pretty decent air flow for keeping my hp omen laptop nice and cool during some intense gaming sessions but I also use it as a mini desk for when I am working in bed because it keeps the laptop nice and still for typing. The fans have a nice blue LED colour to them as well which is pretty cool as I can match the RGB keyboard colours and it looks like a cool combo.This also has a second USB connection which can sync to the laptop so I use it to charge my phone or my iPod at the same time. Extra USB ports are always cool to have. I also like the fact the metal mesh layer on top of the fans keeps a fair amount of dust and lint from inside the fans otherwise, my OCD would have me taking these apart every week to clean them.Overall I am happy that tecknet sent me a replacement and I am also glad that all of my original issues have been resolved and I am now happy to recommend this to people like myself who own gaming laptops that need a little extra cooling on those heavy gaming sessions but also for anyone who wants a cooler for there laptop in general. Makes a pretty good desk too for working in bed :D