KosmoCare Electric Bed Back Support for Bed | Portable Lifting Bed Backrest Adjustable Sit-Up Back Stand Suitable for The Elderly, Pregnant Women & Bedridden Patient

Excellent quality and functionality. Got it for a very low mobility relative. Using it now for over 50 days. Impressed with the sturdiness and weight of the product. Setting it up takes some time, but works very well when set up as directed. There are 2 versions available one for 10499 and the other for 11999. They do not explain the difference unless you go deep into the subject. I bought the 12k version because it is expandable to cover double bed mattresses, while the 10.5k version cannot be expanded in width and is only for single bed mattresses. The product is made in Vietnam.

A very useful product for the patients recovering at home

The customer service is absolutely non-existent. When the recliner arrived, there was no technician available to install it, even though we were ready to pay for the service. I have elderly parents at home, and they could not manage the installation themselves. Later, when the recliner stopped working, I contacted Kosmochem (their new name). Their first response was to ask me to courier this huge item from Mumbai to Pune just so a technician could inspect it. The only useful information we received was from the courier slip, where we found the technician’s contact number. We called him directly—he was polite and guided us to purchase a new remote. However, the Kosmochem staff yelled at my mother-in-law for contacting the technician. They rarely respond to emails, and when they do, their replies are vague and unhelpful. I deeply regret buying this product and would strongly advise others to avoid it entirely.

Product works as intended

Works as advertised! Simple to use. It's been only a week, so will update this in future if something changes. Could be helpful to have a simple user guide.

Very useful

It has served only 1 year and went out of order..

Useful