GiantexTop Loading Water Cooler Dispenser 5 Gallon Normal Temperature Water and Hot Bottle Load Electric Home with Storage Cabinet, White

I've waited several months to write a review because we're on our 2nd unit. The short version is, it's working just fine now and meets our needs. Good bargain. Now for the long version for those with more time: The first one delivered had a defect in the hot water tap...it fell off! We had very hot water pouring out at us. We contacted the company via email and got excellent, immediate service. They apologized for the problem and sent another one out. They didn't require the broken one to be sent back. The second one has had zero issues. Water quality is perfect (no funny odors or taste) and the temp is just fine. The taps are staying on and no other part has malfunctioned. Makes a good cup of hot tea or oatmeal in an instant. The cold water dispenses cold enough for me to drink but if I want it colder, I just add ice. I like that my kids can manipulate the dispenser to get their own water. The only con I have is that it is a little top heavy when a full 5 gal. bottle is on there. This water tower is pretty light weight.

After being ripped off for years having water delivered to my home and decided to get my own water cooler. This is a worthwhile investment pays for itself the moment you receive it. Quiet in running You don't hear it and it works really well I recommend it.I bought mine with a 3-year warranty and I would do the same.

Works like it is supposed to and gives ice and hot water!

I give the water cooler a 3 Star, and the extra one Star because the customer service was great.When I received this water cooler I was surprised how small and light it was. After reading the instructions, we got the cooler and hot water on (just 2 switches in the back. There is tape covering them so it doesnt accidentally get flipped on). In less than a few minutes the water was already getting cold. The hot water was (it was on for about 30 min so i dont know how long it takes to get hot) hot enough for some top ramen or cup of noodle soup. The knobs for the water seemed a little flimsy, but it worked.The water dispenser I got unfortunately leaked. It leaked about a pint in 6 hours. I know I just got a defective one, as all the other reviews people got a good one. I looked in the back through the gills with a flashlight, and seen no liquid by the water fittings or hoses. I seen wet residue at the very top of the unit. I contacted Giantex and I got a refund. Im just gonna save up for a different one.

Update! **Ordered 11/4/18 and as of 7/3/19 it no longer heats water.** Don't waste your money!I've owned multiple water coolers in the past, but this is the worst. Where you place the bottle on the top is way too shallow of an opening, which means you will ALWAYS spill water all over the place when placing a new bottle on it. Every single time. I've switched the bottle about 5 times since I got it and I have determined there isn't a way to do it without dumping water all over. I did not have that problem with the ones I owned previously because the top has a deeper opening (meaning as you tip the bottle over to place it, there is more room for water to pour into the opening and not all down the sides and onto the floor). Not only will I never purchase this brand/model again, I don't want the one I have and wish I'd spent more money on one that I won't hate for the entire time I own it.

This is fantastic so far! After renting one from a major distributor/delivery company, we decided it was time to own our own. Much review went into finding just the right cooler for our office. Even though this one is less expensive than others, this one has received the highest and most positive reviews. As I figured, even if this breaks down yearly, and we purchase a new one, it is STILL less expensive than renting from a company. This cooler does what it is expected to do...it cools the water. To date, we have not used the heated side - but I anticipate that it too will work. Only recommendation I would make - is do research on the bottles you plan to use. I got the wrong ones - but that is my problem, not the coolers problem.

We have had this cooler/heater for 6 months without any issues. I should share with you that the water flow is slower that lets say a standard cooler. This could be that the water has to go thru a cooler and heater system. No biggie for us.

Used this at our office and loved it, great quality for the money, but unfortunately just over a year after having it, it leaked all of our office kitchens and no longer works.