It says there’s a neoprene cover but there was nothing in box just the gel pack and a strap

Hello from Comfytemp. The package of this product contains the large gel pack and an adjustable strap. If there is any other questions, or you encounter any problems with our products, please do not hesitate to contact us. Here are the ways to contact us: 1. Send us a message via Amazon: https://amazon.co.uk/gp/help/contact-seller/contact-seller.html?marketplaceID=A1F83G8C2ARO7P&sellerID=A2WCO5YSQX8GSL&ref_=v_sp_contact_seller 2. Contact us via email: help@comfytemp.com

Can you heat this pack using boiling water?

Hello from Comfytemp. Yes, you can heat it by using boiling water. If there is any other question or problem with our product, please do not hesitate to contact us. Here are the ways to contact us: 1. Send us a message via Amazon: https://amazon.co.uk/gp/help/contact-seller/contact-seller.html?marketplaceID=A1F83G8C2ARO7P&sellerID=A2WCO5YSQX8GSL&ref_=v_sp_contact_seller 2. Contact us via email: help@comfytemp.com

Please could one of you lovely peeps tell me, is the strap stiched/attached to the gel pack or is it a seperate item?

Hi, Thank you for choosing Comfytemp. The strap is separate from the gel pack.

Can this product be placed straight onto skin and does it have to go in freezer or in fridge thanks

It advises you use a covering you don’t want freezer burn. I put it into a pillowcase and keep it permanently in the freezer. I use it most days also have one for my hand and that comes with a sleeve which wrays round the hand. Use almost daily

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Comfytemp Reusable Gel Ice Pack for Sports Injuries with Strap, 27x37cm

Product ID: 436609003

Details

Age range (description)
Adult
Brand
Comfytemp
Colour
Blue
Material
Nylon
Number of items
1
Package information
Pack

📏27x37cm oversized coverage

♨️Hot & cold dual therapy

🎗️Adjustable, flexible straps

¥9003

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

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Description

❄️🔥 Wrap Yourself in Relief — Because Pain Waits for No One!

INNOVATIVE GEL DISTRIBUTION - Three-section gel design folds easily to adapt perfectly to your injury site.
DURABLE LEAK PROOF SKIN SAFE - Non-toxic gel and reinforced edges guarantee long-lasting, worry-free use.
ERGONOMIC FIT WITH ADJUSTABLE STRAPS - Two removable elastic straps ensure a secure, contoured fit on knees, back, shoulders, and more.
MAXIMIZED COVERAGE FOR TARGETED RELIEF - Oversized 27x37cm design wraps larger muscle groups for comprehensive comfort.
DUAL MODE THERAPY FOR PERSONALIZED CARE - Microwave or chill to customize hot or cold treatment anytime, anywhere.

The Comfytemp Large Gel Ice Pack (27x37cm) offers versatile hot and cold therapy with a flexible, reusable gel core and adjustable straps for a perfect fit on major body parts. Designed for durability and leak-proof safety, it delivers targeted pain relief and swelling reduction, making it an essential recovery companion for active professionals seeking fast, effective comfort.

Specifications

ASIN	B098L2P34D
ASIN	B098L2P34D
Age Range Description	Adult
Benefits	Pain Relief,Headaches
Best Sellers Rank	1,141 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 8 in Hot & Cold Packs
Brand Name	Comfytemp
Colour	Blue
Container Type	Pack
Country Of Origin	China
Country of origin	China
Customer Reviews	4.5 4.5 out of 5 stars (2,908)
Customer reviews	4.5 4.5 out of 5 stars (2,908)
Guaranteed software updates until	unknown
Item Form	Pack
Item model number	K9103010
Manufacturer	Comfytemp
Manufacturer	Comfytemp
Manufacturer Part Number	K9103010
Material Type	Nylon
Material Type Free	PVC Free
Model Name	Comfytemp Large Gel Ice Pack for Injuries
Model Number	K9103010
Number of Items	1
Number of Packs	1
Package Dimensions	25.9 x 17.2 x 3.5 cm; 860 g
Product Style	L-26x36cm
Size	L-27x37cm
Special Features	Adjustable, Flexible, Reusable
Target Use Body Part	Back, Legs, Neck
UPC	676351279800
Unit Count	1.0 count

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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¥9003

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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