King Koil Luxury Air Mattress Queen with Built in Pump, Integrated Premium Pillow Inflatable Airbed for Guests, Camping & Home (Manufacturer Warranty)

July 21, 2019 OK, So, I am writing another review on top of my first review for this company and this bed because I can't figure out how to write a second review for the same product. (Or if it's possible to do so.). This company is one in a million! It's not a great time to be a consumer, in this world, however, the people at King Koil (Patrick) have proved me wrong and have gone far beyond what anyone would expect from an air mattress company!! They replaced my bed - TWICE!! If you have ever gone to Target or Walmart and bought an air mattress for yourself, please take note of how the manufacturer has shielded themselves from any returns, whatsoever! (One particular, well known, Canadian company comes to my mind - no problem for them to take your money and run!) It's very hard, for some reason, for air mattress companies to stand behind their product. King Koil however, makes it clear that your satisfaction, as a customer, is VERY important to them. Your review of their product and your "word of mouth" makes a difference to them. They feel confident about their product and if you are unsatisfied with it, in any way, they want to make it right with you. I'd have to search Amazon at long time to come across a review that tells the world that they would be foolish to purchase a similar product from any other company in the WORLD! BTW, this review should have been written a few months ago. I apologize for the delay (I've been a little busy). Thank you to King Koil for standing by your product and replacing my purchase twice. I appreciate your commitment to customer satisfaction, your speedy emails back to me (Patrick) and for making the replacement effortless. I'm very sorry for not getting this review up sooner as I don't want to diminish my appreciation. You guys are great and my mattress is unbelievable comfortable!! Thank you!!!!!! I cannot tell explain how happy I am with the customer service for this company. Before that though, let me mention that the bed is beautiful and I love the self inflate feature that allows you to just plug it in, turn a dial and it inflates immediately. No pulling out a separate item that has to be purchased, plugging it in, trying to reach the bed to blow it up, etc...... This is a no hassle inflating procedure. I had the bed about 9 months and it developed a slow leak. I figured I would need to purchase another but checked my receipt to see when I purchased it and noticed that it had a year long guarantee. I contacted the company, through Amazon and within 5 minutes I got an email back stating that my bed was under guarantee and they would send me a replacement. They wanted a picture of the "damage". After a couple days, I checked the bed and could not find where the leak was coming from. I wrote another email back to them and again - 5 minutes later received a reply stating "no problem, we will rush you a replacement.”- “No need to send back the damaged bed!” What a relief to not have to deal with repacking the damaged bed and mailing it back to them. Within 2 days - I received a replacement. What a breeze!!! This was top-notch customer service! After dealing with a competitor of King Koil’s a few years back, I cannot explain how impressed I was by King Koil's customer service and how quickly they stood by their product. A few years ago, after purchasing an air bed from a competitor, I noticed that mold had developed on the top of the mattress. I sent a picture to the manufacturer and they sent me a replacement. Several months later, I took the bed out to use and after blowing it up, I discovered that they had sent me a cheaper, low end bed that was substantially smaller than the one I had originally purchased. When I called and emailed the manufacturer, they told me that my bed was now no longer covered under the warranty so they wouldn't do anything about it. I told them that THEY made an error (I don't really think it was an error). They would not stand by their product or their mistake. I believe they shipped me an inferior product replacement because that is how they do business. They also make it clear, in writing, all over the box and on literature inside the box, that it will not be easy to return this product. I will never buy another product from that competitor's company and I make sure that I tell everyone I know not to buy from them. They are unprofessional, the quality is awful and the customer service is horrendous. I am so pleased with King Koil and the person that emailed me back several times to help me resolve my issue. More than once, Patrick wrote in his email that "we are here for you". Thank you, Patrick!!! It was a pleasure to work with you and I am very pleased with my purchase. I recommend the bed and the company very highly!!!! Best regards, Jill Mc

Comfy and inflated in under 20 seconds and has its own built in inflation which makes it so super easy. Easy to transport when deflated; it comes with its own carry tote. Highly recommend!

I had a very bad experience with my King Koil Bed but when I contacted them, they went way out of their way to make me happy. They sent me a brand new bed in no time at all. I didn’t have to go the trouble of sending the old leaky one back either. They were super apologetic and after a year of replacement they called me to see how my bed is. I used it a few times since the trail ride and it was just fine. I used it for guests to sleep on. There were no complaints. I will be doing the same trail ride again at the end of the month. I am pretty sure that I won’t have the same problems as what I had last year. I would recommend King Koil for their super customer service. The beds are very very comfortable and if there is a problem contact them and they will most definitely take care of ur complaints pronto. I am thinking that the customer service is more important than the product. So if ur looking for a very comfy air bed that’s easy to climb in and out of, give them a try. I highly recommend King Koil. They treated me like roayalty. This had to be the worst purchase that I have ever made through Amazon. I am so disappointed. I replaced a queen size airbed to use in my tent when I went on my over night trail rides. My queen size was excellent but it took up too much room so I was delighted when this thing was delivered. I did everything that the instructions told me to do, I filled it, which was super slick. I left it up for a couple of days like they suggested so it could stretch. They said that it would go a bit soft, which it did. I did not lay on it at all, just left it and then deflated it and packed it away for my week long trail ride and camp out. I packed it in my vehicle and was super excited to get it out of the bag and filled it up while in my tent. I used an extension cord and my inverter. It filled beautifully. I put a foam pad and a huge and thick comforter under it because of previous experiences with airbeds in tents. The air in the bed gets extremely cold if you don't put it on top of something to insulate it against the cold ground. I put a queen size fitted sheet on it and then my feather down sleeping bag covering myself with a feather comforter. It was so comfortable, until the morning. It had gone very soft. No problem, the instructions said that this might happen. I accepted it. As the week wore on, this bed got worse and worse. I had to fill it twice, once in the day and then before I went to bed, it was still very very soft in the morning. I wasn't getting any sleep at all and I was extremely stiff from the way that it had me encapsulated. I felt like a sausage in a bun. The very last night and the 6th night of my ride, was just the worst. I hadn't been able to sleep on this horrid thing, it was getting worse and worse. I needed my sleep (riding horses for 8 hours a day). Just before I went to bed, I filled it AGAIN.. it was firm and very comfy. At 3 am, my feet were way up in the air and my head was on the ground. It had lost pretty much all of its air. I was in tears, I gathered up all of my blankets and went to my SUV to see if I could get some sleep. No good, it was totally against the reason I am in a tent. It was so uncomfortable, andI need to see and hear the horses through the night. Back to the tent I went, pushed the totally deflated KING KOIL MATTRESS to the side and slept on top of the foam and comforters. I finally got some sleep. I am so frustrated!!! I want my money back and I never want to see this thing again.. I did my research.. this was supposed to be just awesome.. well, its total junk and I am now going to contact the company.. If I could give it no stars, I would.. I am so tired.. and my vacation/trail ride was ruined

The pros: this mattress was pretty comfortable, although my wife felt like she was constantly getting pushed off of it, if the two of us were on it. It has a luxurious feel to it too. It's nice and soft. Very cool that it self inflates also. The cons: it lets air out over time. We may have gotten a faulty model but we just didn't feel it stayed fully inflated. Ultimately we returned it but would buy it again to chance getting a better product because we love the King Koil brand.

We were very impressed with the height, the comfort, the quick inflation and quick deflation! I was also pleased to see that it folded up pretty easily so that it fit in the storage bag. For the price, it is an excellent way to provide another place to sleep!

Upon receipt, we tried to inflate the King Koil Twin Air Mattress with Built in Pump, but the internal pump starting smoking as it appeared the motor short circuited and would not inflate. We double checked the wall plug and the wall plug had no issues so it was clear the King Koil was defective.

When we first turned it on a huge flame blew from the pump into the mattress. It burned and smelt so bad. So so dangerous. Of course it didn’t work after that and now I have to go through refund process.

Not for European outlets! Soooo, pretty much useless. Very annoying. I had an adapter, but apparently not the correct type and the motor died. Money out the window.

Es grandioso se infla en 2 minutos, y se desinfla con ayuda, pero muy práctico es útil para personas con problemas en la columna vertebral descansa uno muy bien

Great value, very comfortable! Effortless to inflate and deflate - a very nice surprise. Slept on it for four months - very happy with it. Much more comfortable and user friendly than I imagined it would be. Excellent quality in every way. I expect it to last a long time. I have used other air mattresses - hated them, they were so cheap that they started leaking after about 5 weeks.