How do I return to the company? A seam split and it leaks. It has a one year warranty

I brought the mattress little over a year ago. If has a one year warranty. BAMM. What one year three weeks starts leaking. I was told by Amazon you would replace it. Any suggestions how you want the old back. Trash it? Box it up and you take it. You give me my money back and I buy a new one? What? My apologies it was three months later. Still Amazon said they would replace it some how.

how do we patch a tiny hole in the flocked side of the mattress??

I used GEL superglue, because it's thick, and doesn't run into the hole. Blow up the air mattress, put on a glob of the glue, then patch with a piece of duct tape. be sure there is glue under most of the duct tape. You don't need a giant patch - I patched a quarter inch nick five years ago and my duct tape piece is only about an inch square. A little patch can move with the mattress; a large patch might crack. Our mattress gets a lot of use, and that little patch has never failed.

Do you have a king size?

Hello, we do not at this time. We are releasing a twin and are looking to release a King size in Q1 of 2018. Our Queen is one of the larger queens we have seen in the market.

I ordered the California King because it was rated for 800lbs capacity according to advertisement but says 600lbs on the box which is it?

I would use the box weight. I purchased the queen size a year ago and have slept comfortably on it every night. I inflated after 4 months and just recently inflated again. Love it

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King Koil Air Mattress Queen with Built-in Pump, Inflatable Blow Up Bed

King Koil Air Mattress Queen with Built-in Pump, Inflatable Blow Up Bed

Product ID: 378835024

Details

Brand
King Koil
Color
Black
Included Components
Built in Wired
Item Weight
18.1 pounds
Material
Polyvinyl
Product Dimensions
80"L x 60"W x

💪Supports up to 600 lbs

⏱️Inflates in 90 seconds

🛏️16-inch raised height

¥78238

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Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🛏️ Elevate your sleep game—comfort that travels as fast as you do!

READY IN A FLASH - Built-in 210W pump inflates the mattress in just 90 seconds—no more waiting around.
SLEEP LIKE ROYALTY - Patented coil-beam design ensures firm, sag-free support all night long.
TRUSTED BY EXPERTS - Endorsed by the International Chiropractors Association for optimal spinal alignment and backed by a 1-year warranty.
ADJUST YOUR COMFORT - Separate inflate and deflate controls let you customize firmness to your exact preference.
TRAVEL READY COMPACT - Deflates quickly and packs down small, perfect for spontaneous getaways or guest rooms.

The King Koil Air Mattress Queen combines patented coil-beam technology with a powerful built-in pump to deliver firm, sag-free support and rapid inflation in just 90 seconds. With a 16-inch raised height and adjustable firmness, it offers real-bed comfort endorsed by chiropractors and trusted by over a million sleepers. Lightweight, water-resistant, and backed by a 1-year warranty, it’s the ultimate portable sleep solution for home or travel.

Specifications

ASIN	B0957TQ3MP
Additional Features	Built-In Pump
Best Sellers Rank	#395 in Sports & Outdoors ( See Top 100 in Sports & Outdoors ) #4 in Camping Air Mattresses #8 in Air Mattresses
Brand Name	King Koil
Capacity	600 pounds
Color	Black
Construction Type	Coil Beam
Cover Material	Soft, comfortable fabric
Customer Reviews	4.3 4.3 out of 5 stars (56,374)
Fill Material	Air
Global Trade Identification Number	00817442020820
Included Components	Built in Wired Pump, Carry Bag, Pump, Repair Patch
Item Depth	16 inches
Item Dimensions	80 x 60 x 16 inches
Item Dimensions L x W x Thickness	80"L x 60"W x 16"Th
Item Display Dimensions	80 x 60 x 16 inches
Item Firmness Description	Adjustable Firmness For Maximum Comfort
Item Thickness	16 inches
Item Type Name	Air Mattress
Item Weight	18.1 pounds
Manufacturer	King Koil
Manufacturer Part Number	KK16C2BK29316
Manufacturer Warranty Description	All king koil air mattresses come with a 1-year manufacturer warranty.
Material Type	Polyvinyl Chloride (PVC)
Mattress Comfort Layer Material	Comfort Foam
Model Name	King Koil Air Mattress
Model Number	KK16C2BK29316
Number of Items	1
Number of Layers	3
Number of Packs	1
Product Benefits	water resistant
Product Care Instructions	Spot Clean
Shape	rectangular prism
Size	Queen
Specific Uses For Product	Bed
Target Audience	Adult, Kid
Top Material Type	Comfort Flocked Pillow Top
UPC	817442020820
Unit Count	1 Count
Water Resistance Level	Water Resistant
Weight Capacity Maximum	600 pounds

Common Questions

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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¥78238

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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Good experience, but the tracking updates could be better.

2 months ago

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Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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