i ordered this, but i received a used one that had been returned, and sent to me as a new product! unsanitary & unacceptable!! how can this happen???

I wouldn’t know. You need to communicate with Amazon

A question for the 4All Family team- I need to transport 8 .5cc prefilled syringes without needles. Which cooler will best fit these?

Hello, Thank you for your question, we hope you are doing well! For this scenario we would recommend using one of our largest coolers which are listed below. -4ALLFAMILY VOYAGER COOLER B08J6WQZ2P -4ALLFAMILY EXPLORER COOLER B07SYZ22GS -4ALLFAMILY Big Nomad COOLER B0964ND8Y3 You can find the preferred cooler by searching them on the Amazon Search bar or by searching their respective codes that you see in the brackets. The best from the three coolers is the Voyager as it can be used as a mini-fridge to keep meds cool indefinitely. If you need to transport meds you can go with the Big Nomad as it will keep your syringes cool for 28 hours. We hope this helps! Warm regards 4ALLFAMILY TEAM

How many Enbrel pens will this hold?

Hello, Thank you for your question! The 4ALLFAMILY NOMAD 48H 7 PEN INSULIN COOLER can hold 5 Enbrel pens. Hope this helps! Best regards, 4ALLFAMILY TEAM

How many pens such as Ozempic will fit with the biogel inside together??

Hello, 4allfamily Medicine cooler travel case, 72 hour cooler model will hold 4-5 ozempic pens. Kind regards, 4allfamily customer care team 💙

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4ALLFAMILY Nomad Insulin Travel Case Cooler – 52H Non-Electric Insulin Cooler Travel Case TSA Approved with Lightweight Design – Air Traveling Friendly, Reusable Big Red Thermo for Medications (Blue)

Product ID: 368795862

Details

Brand
4ALLFAMILY
Capacity
900
Colour
Blue
Material
Stainless
Package information
Bag

📱60+ days battery life

✈️TSA approved & travel-ready

❄️33h refrigeration 2–8°C

¥33088

Duties & taxes included

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Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

❄️ Stay Cool, Stay Confident—Travel Smart with Nomad!

SMART TEMP TRACKING - Digital touch display with real-time temperature monitoring and a 60+ day rechargeable battery—control at your fingertips.
VERSATILE MED STORAGE - Holds 7+ injectable meds including insulin and Ozempic, with insulated compartments and pockets for all your diabetic essentials.
DURABLE DISCREET DESIGN - Scratch-resistant, water-resistant shell with modern minimalist style—protects your meds from bumps and heat while blending in.
TRAVEL LIGHT TRAVEL RIGHT - Compact, lightweight, and TSA approved—fits seamlessly in carry-ons or backpacks for hassle-free airport security.
ALL DAY CHILL NO PLUG NEEDED - Keeps meds perfectly cool for up to 33 hours without electricity—freedom to roam worry-free.

The 4ALLFAMILY Nomad Insulin Travel Case Cooler is a TSA-approved, non-electric medication cooler designed for professional travelers. It offers up to 33 hours of refrigeration between 2–8°C and 52 hours of safe cooling below 26°C using a fast-freezing Biogel pack. Featuring a digital temperature monitor with a 60+ day rechargeable battery, it ensures real-time temperature control without opening the lid. Lightweight and compact, it fits easily in carry-ons and backpacks, holds over 7 injectable medications, and boasts a durable, scratch-resistant design for reliable protection on the go.

Specifications

ASIN	B0964ND8Y3
ASIN	B0964ND8Y3
Best Sellers Rank	#157,117 in Kitchen ( See Top 100 in Kitchen ) #286 in Cooler Bags
Brand Name	4ALLFAMILY
Capacity	900 ml
Closure Type	no closure
Color	Blue
Customer Reviews	4.6 4.6 out of 5 stars (671)
Customer reviews	4.6 4.6 out of 5 stars (671)
Handle Type	Top handle (medium confidence)
Included Components	Biogel Ice Pack
Item Weight	0.73 Kilograms
Item model number	BASIC
Manufacturer	4ALLFAMILY
Manufacturer	4ALLFAMILY
Manufacturer Part Number	BASIC
Material Type	Polyurethane (PU), Polystyrene (PS), Polyethylene, Polypropylene (PP), Foam, High Density Polyethylene (HDPE), Plastic
Model Number	BASIC
Number of Compartments	7
Number of Items	2
Number of Packs	1
Pattern	Solid Blue
Product Dimensions	20.07 x 8.38 x 22.61 cm; 730 g
Shell Type	Hard
Size	2 Piece Set
Strap Type	Shoulder strap
Style Name	Minimalist
UPC	615666277767
Unit Count	1 Count
Water Resistance Level	Water Resistant

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¥33088

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

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