Plantronics Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display

Product Quality 10/10 Product Support 0/10 if bought on Amazon. 5 Stars because the product is good. The support is nonexistent. Let me start by saying, I love Polycom products, especially as an MSP. Their products are simple and the quality is top notch. I believe Polycom phones in particular are a great tradeoff between quality and affordability. With that being said, Polycom has a very stringent warranty policy. If you're buying in bulk, I highly advise not buying Polycom phones on Amazon. As Polycom will not directly honor the warranty commitments. The Amazon Reseller is the only one with the authority (if they are authorized to resell polycom products to begin with) to initiate RMA procedures with Polycom Global. Here's proof: Hello Edward, Thank you for contacting Polycom Global Services According to our records, your system is under warranty only. Warranty support for your Polycom VVX 411 is provided by your supplier. Please contact them and provide as much detail as you can about the problem your system is experiencing. You should make sure you quote your system serial number when contacting your supplier for assistance. In the event of any equipment fault being confirmed, your supplier will be able to make arrangements for a replacement unit to be provided. Feel free to also browse the resources available to you (including our knowledge base, software and product documentation, and other useful information) on: Our Support Portal redacted as per amazon policy Our Support Forum: redacted as per amazon policy Best regards, Erik Polycom Global Services With that being said, I've bought a lot of Polycom phones here on Amazon and I'm very nervous if something were to go wrong with them. I've already replaced a customer's bad phone out of my own pocket. --My ignorance for not reading Polycom's warranty EULA. I hope this review saves fellow Polycom users in the future.

The one I got looks 100% like a brand-new phone. I don't think anyone can tell it apart from a brand-new one with bare eyes. The vendor put in nice touches like a protective plastic sheet on the LCD display, the phone cord and the LAN cable are still in a plastic bags. I provisioned it with a VOIP provider and so far the phone functions well. For the price of this refurb, I give the vendor 5 stars based on my initial tests. The color LCD on this VVX 411 is not a touch screen. I chose it intentionally as I want to use the hard keys to navigate the menu (believing that they will last longer than a touch screen.) I purchased the power supply separately, and hence have not tested the POE feature. I believe that'd work too. Overall, highly recommended if you're looking for a refurb desk phone for VOIP.

Works like it should. No problems so far. But how are you going to sell a product but not include the power adapter. Having to purchase the adapter separately is just a hassle. Other than that it works fine.

Product worked well for a few months. One day it went offline and would not come back on. After tech support did a re-set, the phone is permanently locked up and Polycom does not have a working Tech Support Phone number. Would Not Buy!

Great phone for the money, I bought 15 of these Polycom VVX411 to use on our new hosted VoIP System. I had Cisco’s in the past and these Polycoms have much better quality in every aspect. Set up was not difficult with the help of my IT vendor. Most of my phones in use are using PoE; no need for power supply.

I ordered these phone at the advice of a VOIP system vendor. My old CIsco 504G phones were worn out after many years of use and the sound quality had deteriorated especially on speaker mode. I like the sound quality of the Polycom VVX 411, however I find transfering calls takes too many steps and the buttons are very small for my large fingers. I have not found good instructions for operating the phones and their features. Joseph Grutta JAG Financial Services

Used this phone briefly with a freepbx/pbxact system. Provisioning was no problem. Call quality was very good. For us the features aren't quite as tightly integrated for freepbx as a sangoma or yealink phone. If we were going to go whole hog with poly then Id do some finagling to make a directory work. I'd buy this phone again for sure though. It has a smaller footprint than the s705 sangoma and the yealink's we've tested that are a similar class.

Moving from an analog set up to the VOIP set-up was major for our church. The system provider was able to assist me with use of phones, so that helped. All of the buttons work well, just can't quite figure out how to find a number which previously called the church. Since I have the phone system provider's app I locate previous numbers that way. I don't know how to call technical support for these phone. Amazon, If you can send me a number via our email address on file, that would be great.

Good build. Worked for job it was purchased for.

Perfecto

Great product for business, for the money.

Voice quality is unbelievable. I would have put more space between the buttons. Otherwise, everything is perfect. VERY EASY to setup with FreePBX.

A power cord would have been nice to include with the phone. Kinda like building a house but holding back the drywall.