The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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JOYMOOP Mop and Bucket Set, Hands-Free Flat Floor Mop with 3 Washable Microfiber Pads, Wet and Dry Use, Ideal for Home and Commercial Floor Cleaning

Product ID: 344715739

Details

Color
White Lite133
Handle Material
Plastic Steel
Handle Type
Fixed
Head Material
Microfiber
Material
Plastic Steel

🌀360° spin for effortless wringing

💧Wet & dry separation keeps hands dirt-free

🧼3 washable microfiber pads for sustainable cleaning

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¥15326

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Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

✨ Clean smarter, not harder — mop like a pro with JOYMOOP! 🧹

HANDS FREE HYGIENE - Wet and dry bucket system keeps your hands clean and dry every time
PRECISION CLEANING - Flat mop head reaches tight corners and under furniture with ease
ECO FRIENDLY DURABLE - Machine washable microfiber pads designed for repeated use and peak performance
VERSATILE SURFACE CARE - Perfect for hardwood, tile, laminate, vinyl, walls, and windows
LIGHTWEIGHT ERGONOMIC - Rust-resistant stainless steel handle with non-slip grip for comfortable daily use

The JOYMOOP Mop and Bucket Set features a hands-free wet and dry bucket system with a 360° spin mechanism, paired with a flat microfiber mop head designed for efficient cleaning of all indoor hard surfaces. It includes three washable microfiber pads that tackle dust, pet hair, and stains, making it ideal for both home and commercial use. Lightweight and rust-resistant, this set ensures hygienic, eco-friendly, and precise floor care with minimal effort.

Specifications

ASIN	B091F1RPHD
Additional Features	360° Spin, Lightweight, Non-Slip Handle, Rust Resistant, Self-Wringing
Best Sellers Rank	#62 in Industrial & Scientific ( See Top 100 in Industrial & Scientific ) #2 in Household Mop Buckets #2 in Commercial Mop Buckets
Brand Name	JOYMOOP
Color	White Lite133
Customer Reviews	4.4 4.4 out of 5 stars (17,633)
Handle Material	Plastic, Stainless Steel
Handle Type	Fixed
Head Material	Microfiber
Included Components	1 Bucket, 1 Instruction Manual, 1 Mop-head with 1 Pad, 2 Extra Pads, 4 Mop Handle Rods
Item Type Name	Cleaning Tool
Item Weight	3.77 Pounds
Manufacturer	Jianmei
Manufacturer Part Number	13-D-01-JM
Material Type	Plastic, Stainless Steel
Model Number	13-D-01-JM
Set Name	Middle Bucket #13 + 50" Flat Mop + 3 Pads
Unit Count	1.0 Count
Volume	5.6 Liters

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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The product exactly matches the description. Very satisfied with my purchase.

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Great price for an authentic product. Fast international shipping too!

3 weeks ago

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¥15326

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Fatima A.

Best international shipping I've ever tried. Worth every penny!

3 days ago

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

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