My pump stopped working. I already tried cleaning it. how do i get a new pump?

Dear Customer, Thank you for choosing POLAME cat fountain. Regarding you the issue you mentioned, please check following information: (1)Fill in water between MIN and MAX. The pump will fail if it runs dry. (2)Unplug the fountain then plug it back in. (3)If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller.You can also change the foam filter.If the motor is not humming, try replacing the pump. (4)If the above solutions don't work,please contact us at sales6858@outlook.com.

I confused that should the pet fountain be kept running at all times, or is it ok to switch it off from time to time, e.g, when the cats are nappinh?

Hi, for my opinion, I recommend leaving the metal cat fountain running at all times so the filter is continually flushed with fresh water. If it is left off for long periods it is possible for mould to grow on the damp filter, this will not happen if it is left running. Don't be concerned about the cost as it only consumes around 1.5W, so will cost only around 7p per day to run.

Is it easy to be cleaned?

Sure! It is made of total 304 stainless steel and all the parts can be separated. It is super easy to clean and dishwasher safe.

How often should I replace the filter?

Hi,Thanks for your supporting. Normally the filter should be changed 2-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump's water outlet.

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Cat Water Fountain Stainless Steel, Automatic Cat Fountains for Drinking, Ultra-Quiet Dog Water Dispenser, Pet Water Fountain for Cats Inside, 84oz/2.5L with Three Water Flow for Cats, Dogs

Product ID: 332000705

Details

Brand
POLAME
Color
sliver
Item Weight
1.8 pounds
Material
Steel
Product Dimensions
7.6"L x 7.6"W

💧3 Adjustable Water Flows

🔇Ultra-Quiet <30dB Pump

🛡️304 Food-Grade Stainless Steel

¥14987

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💦 Elevate your pet’s hydration game with sleek, silent, stainless steel style!

TAILORED WATER FLOW - Three customizable flow settings to entice even the pickiest drinkers.
GENEROUS 2 5 L CAPACITY - Large reservoir means fewer refills—perfect for busy professionals and multi-pet homes.
WHISPER QUIET HYDRATION - Less than 30 decibels pump with subtle LED night light—peaceful sipping anytime.
HEALTH FIRST STAINLESS STEEL - BPA-free, dishwasher safe, and built to keep your pet’s hydration pure and safe.
EFFORTLESS CLEANING MAINTENANCE - Simple disassembly and dishwasher-safe parts keep fresh water flowing with minimal hassle.

The POLAME Cat Water Fountain is a premium 2.5L stainless steel automatic water dispenser designed for cats and small dogs. Featuring a whisper-quiet pump (<30dB) with an LED night light, three adjustable water flow modes, and a triple filtration system, it ensures fresh, clean water while minimizing noise and maintenance. BPA-free and dishwasher safe, this fountain combines health-conscious materials with user-friendly design, making it ideal for busy millennial pet owners who want the best for their furry companions.

Specifications

ASIN	B094N36639
Additional Features	Body 304 Stainless Steel, Dishwasher Safe, Guaranteed Value-added Service, Triple filtration system, Ultra-Quiet(<20dB)
Best Sellers Rank	#169,916 in Pet Supplies ( See Top 100 in Pet Supplies ) #1,991 in Cat Fountains
Brand	POLAME
Brand Name	POLAME
Capacity	2.5 liters
Color	sliver
Customer Reviews	4.3 out of 5 stars 4,461 Reviews
Dog Breed Size	Medium
Included Components	1 x Cleaning Brush Set, 1 x Instruction Manual, 1 x Pet Water Fountain, 1 x Water Fountain Pump, 1x Activated carbon filter+1 x Pre-filter Sponge
Item Dimensions L x W x H	7.6"L x 7.6"W x 5.9"H
Item Type Name	cat drinking fountains
Item Weight	1.8 pounds
Manufacturer	POLAME
Manufacturer Part Number	PWF01001
Material	Steel
Material Type	Steel
Model Number	PWF304S
Power Source	Corded Electric
Product Dimensions	7.6"L x 7.6"W x 5.9"H
Target Species	cat dog
UPC	602309972127
Unit Count	1 Count
Warranty Description	18 MONTHS

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TrustScore 4.5 | 7,300+ reviews

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