MP56-TEAMS Edition Desk IP Phone 7" Touch Screen, PoE, Power Adapter Not Included

Disclaimer, my comments are very isolated to my specific scenario of moving from Nextiva with a Polycom phone to Microsoft Teams Phone with this Yealink model. The Polycom phone we used with several of us in the office had the most unbelievable speakerphone. Sitting one room away, listening to a coworker use their speakerphone was as if the 3rd party was sitting in their office. So clear and I guess the HD quality was kicking in to make this unbelievable sound experience. The Yealink speakerphone is kind of like working a marginal cell phone call. I'm constantly thinking should I pick up the handset to help me out. That being said, I have so many questions, like is the HD working properly. Does the other party have HD or need HD to make my scenario better. The Yealink screen is awesome. You can assign a pic as the background/screensaver via a few built in selections or by feeding it a pic from a USB stick. The reason for buying this phone is mostly just to have the classic instant telephone button pushing experience. Dialing a number can be done from the screen soft keypad or the physical buttons. The physical buttons are instantly recognized as a request to dial out no matter what is displayed on your touch screen. If you are in the middle of searching for a contact, and you start dialing a number, Teams knows what you're doing. There are small nuances of issues that I'm sure will change weekly or monthly as the Teams software changes (nothing really to do with this phone model). For example, Teams on my cell phone shows me the time & duration on the call history list. But on this phone, only the number (or contact or callerid) is shown. You have to touch the screen in order to reveal the call time. So if you walk into your office after lunch and wish to quickly glance at your call history and you see 10 missed calls, you have no idea how often and the time frame of what's going on. You have to methodically touch each line item to reveal the time info. Again, not deal killers, just nuances of how you might be used to doing things.

Mines came looks nice but didn’t come with any power cords, which is mind boggling. Also description says that it comes with other stuff but I didn’t get what was listed just the phone and the plug in headset. Nothing else.

Work great with Teams

I don't like answering the phone using headphones on my computer. This gives me a real handset that is easier to pick up and dial. Works with nearly any headset (USB, BT, or old-school phone-connector style).

Great product. It works as expected. Sound quality is great. Touchscreen is responsive.

I like the phone but i am on my 3rd one, i think the software is buggy and bricks on firmware updates. i have not spent a lot of time trying to fix it, it was easier to just buy another one. I will say the last time it broke I started looking for another brand.

See recent reviews. Yealink sent out a firmware update nationwide that gets these phones stuck in a loop. Their support system doesn’t work and they do not provide the files necessary to fix. Huge disaster. Update: all I had to do was create a ticket on Yealink and they sent me the fix in less than 24 hours-I'm impressed!

Solid phone and works as its supposed to.