SoundAsleep Dream Series Raised Full Air Mattress, Built-in Pump, Blue

I purchased the SoundAsleep Dream Series Raised Queen Air Mattress for an overnight guest I was expecting, but plans changed and it went unused. Three months later, I had another guest staying over, so I finally put the mattress to use. It inflated easily and seemed ready for a great night’s sleep. Unfortunately, as the night went on, the mattress slowly deflated. I checked Amazon to see if I could return it, but the return window had passed. The mattress had a tag with a contact number and website for questions or concerns, so I reached out to SoundAsleep. They responded within an hour and immediately offered to send a replacement—no questions asked. This level of customer service is rare these days, and I was genuinely impressed. Four days later, a brand‑new mattress arrived at my door. I wanted to make sure the replacement didn’t have the same issue, so I slept on it for a couple of nights. The new one works perfectly! I love that it inflates with ease and, best of all, it self‑deflates, so it actually fits back into the storage bag. It’s also very comfortable. Based on the excellent customer service, ease of use, and comfort, I would recommend this mattress without hesitation.

Update, as of 09 January, 2026 I've noticed a lot of comments that the mattress is difficult to get back into that bag. That too has always been my experience. Then I did a little experiment this morning that seems to work. 1. Lay the mattress on a flat floor and inflate it all the way (no need to make it rock-hard). 2. Turn the pump switch to "deflate" and observe as the air leaves the mattress. 3. When it is about 1/2 deflated (with the motor still running) begin folding in the sides. Fold the first side about 2/3 of the way across the remaining side. Try to "tuck in" the side areas as you fold. Neatness counts. 4. As soon as you are able (again, with the motor still running), fold the remaining 1/3 of the mattress back onto the side you worked with in step 3. Try to make the folds "as neat as possible". 5. When step four is "pretty much complete" grab the non-motor end and fold the mattress in half, end to end. 6. Continue to try to "tuck everything in" until the mattress if fully deflated. Let the motor run another minute or so, just to make sure all the air is out, as you continue to "tuck everything neatly). 7. While it will be a bit of a squeeze, the mattress should now fit into the bag. Good luck! =============== I bought this mattress about 7 months ago to use as a guest bed. It has served that purpose very well, being easy to setup and take down. When inflated, it really feels like a "real bed". In fact, I'd go so far as to say that it's actually more comfortable than standard mattress sest. The air inside adjusts to the body perfectly and never sags (like a conventional mattress can do.) The person sleeping can adjust the firmness to persona taste in just seconds. The built-in pump fills the bed FAST! From empty to full, took less than 5 minutes. My guests tend to use it for 3 or 4 nights at a time. During their "stays", I've never had to top-up the air. (The only exception was when it was first new and took a little while for the material to stretch a bit. Once that was done, however, it seems to hold air really well.) After using it intermittently for those 7 months, my recent Thanksgiving guests reported it was leaking air. To make a long story short, I contacted the "SoundAsleep" support team. First sending them an email explaining the issue, then calling them by phone about 5 minutes later at the suggestion of their immediate automated email reply. In this day and age, I always expect to be lost in some phone system hell, then be forced to do battle with customer service departments. Such was not the case this time, however. I was amazed that my call went straight through to a very polite customer service agent. Not only was there virtually no wait time, but also when I started to explain that I had just sent them an email, the agent asked, "Oh... Is this "<my name>"? Not only had she already pulled up my email, but she had read it and was ready for the conversation and called me by name. To make a long story short, she immediately took care of me, and after a very short verification of my purchase from Amazon, she kindly said, "we will send you out a replacement tomorrow by priority shipping". No muss, no fuss! Amazing! In today's world, it's so rare that a product performs so well... then (if necessary) that the company so completely and quickly stands behind its product, if an issue happens to arise. My only regret is that I can't give this company and their products MORE than 5 Stars! One of the reasons I chose this mattress initially was that it (and the company) got top ratings in reviews that I read before ordering. Those high reviews were not exaggerated. In retrospect, going with this product was a wise decision on my part! I highly recommend this product and the company standing behind it.

Excellent mattress and even better customer support. We had our queen sized for years, which was a first for us given that every previous air mattress we’ve ever owned quickly succumbed to leaks. This one was air tight and comfortable. Inflating and deflating works well too. When we did have a problem with the pump, customer support was easy to connect with and they offered a replacement. I was both shocked and delighted. Highly recommend

The mattress was a breeze to set up. You plug it into a power source, flip the switch and presto, it inflates. It’s about as loud as an industrial vacuum cleaner, but hey, I didn’t have to wait long for it to finish inflating! The comfort was great, for an air mattress. It was actually a little more firm than I wanted, so I let some air out. That was a mistake, as all that accomplished was to make it unstable and cause me to inflate it again. So if you are into firm mattresses this is for you. It was still better than the ground, and by night two I knew what to expect and put a mattress pad on it. It was true to size. The stability was definitely there. It stayed inflated for 5 days and the flatness remained constant. It’s very portable when deflated, but was a bit cumbersome to move with one person once inflated. I gave 4 stars because I’m not a firm mattress guy, but if you like a firm mattress look no further. Otherwise it was great.

Heavy duty and incredibly comfortable mattress. My wife and I bought this when my sister-in-law came in town from overseas. She raved about how comfortable this air mattress was. It is easy to inflate and deflate and a good value. Highly recommended!

Very nice firm mattress, which is also adjustable so it will work for anyone. It is raised so it sits up almost as high as a normal bed. We were looking for one that would be comfortable for my brother-in-law who has back issues when he visits, and this one is perfect! Love the flocked top,it definitely keeps the fitted sheet from slipping. It is very easy to inflate and deflate. We did have an issue with it not holding air after a couple of weeks, but a quick call to Casey at SoundAsleep and it was resolved! She was cheerful and understanding, and had another one shipped out to us. Great customer support!

Very comfortable and easy to inflate and deflate—far superior to earlier air mattresses from other companies we’ve had in the past. One of the mattresses developed a slow leak and we could not locate it. I called their customer service number (during non-business hours) and I promptly received a call back from Casey as soon as they opened, even though I didn’t leave a message. She was very pleasant and helpful, and within a very few minutes offered to send a replacement free of charge, even though the purchase was made 26 months earlier. Definitely among the very best 2 or 3 customer service encounters I’ve had in my 75 years. I would give 5 stars plus, if possible.

We used our sound asleep mattress a good number of times over a year and all of our guests commented how comfortable it was and easy to set up and take down. It did begin to deflate at some point and when we reached out to the company they replaced it immediately under their warranty. Excellent customer service and great value. We love always having a comfortable option for extra guests in the home.

Y poco caro, no es la gran cosa para lo que cuesta pero cumple

no duro nada, un par de usos y sele abrió la costura de la parte de arriba, muy mala calidad.

produto de excelente qualidade.

Within about three months the inflator/deflator pump was not working. Surprising and disappointing given the product had such high reviews. Not sure is worth the hassle of try8ing to get a replacement.

As soon as I turned the pump on it smoke started to come out. I turned it off, manually deinflated and more smoke was coming out inside the air mattress. I took it outside and poured water on the pump and the smoke stopped.