Does it come in just a flat box or is the flat box in a giant box filled with bubble wrap

The Artisan flat cardboard packaging comes bubble-wrapped. Whether that's in a larger box I'm pretty sure but not 100%. Once unwrapped, the Artisan cardboard package was in perfect condition as seen in a video I posted to answer another question about the packaging.

Does the pad come flat in a package or rolled?

The pad comes flat in Artisan's sturdy cardboard packaging. Artisan's square label is in the middle of the front side and is written beautifully in Japanese and English. Artisan's logo is also stamped on the front. The package is opened with a cardboard tab used to pull a ribbed line near/along one edge. I've also ordered pads directly from Artisan before, and this one is genuine.

how would I clean it?

Soak in tub with lukewarm water and a little dishwater detergent. Leave for a an hour. Scrub with microfiber washcloth. Gently work edges with a soft toothbrush. Leave for another hour our two. Rinse thoroughly with cold water. Air dry on flat surface. Will be like new.

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Hien (Black/XL) [FX-HI-SF-XL-B] FX Soft (Japan Import)

Product ID: 259070317

Details

Brand
Artisan
Colour
Black
Material
Polyester
Recommended uses for product
Gaming
Special features
Non-slip

📏49x42x4 cm XL size

🛑World-class non-slip sole

🧵Knitted polyester satin surface

¥33390

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

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Description

🎯 Elevate your game with the ARTISAN Hien — where precision meets silky smooth control.

WASHABLE DURABLE - Keep your mousepad fresh and performing like new with easy water washability without sacrificing grip or texture.
NEXT LEVEL NON SLIP - Stay locked in place with a revolutionary sucker-structure sole that outperforms traditional rubber grips—even under intense sessions.
PRECISION GLIDE STOP - Experience unmatched control with a satin-textured surface that balances ultra-smooth gliding and secure stopping—perfect for high-stakes gaming.
DUAL HARDNESS INNOVATION - Feel the difference with ARTISAN’s exclusive multi-hardness tech combining XSOFT and MID layers for tailored responsiveness.
GLOBALLY TRUSTED CRAFTSMANSHIP - Join a community of pros across 60+ countries who rely on ARTISAN’s Japanese-engineered excellence for peak performance.

The ARTISAN Hien (Black/XL) is a premium Japanese-made gaming mousepad featuring a 49x42 cm satin polyester surface with innovative dual hardness layers for optimized glide and stop control. Its advanced non-slip sole uses a unique sucker structure for superior grip, is water washable, and designed to resist curling. Trusted by gamers worldwide, it delivers exceptional responsiveness and durability for intense mouse movements.

Specifications

ASIN	B07F61BYQP
Additional Features	Non-slip, Washable
Antenna Location	Gaming
Best Sellers Rank	#12,634 in Computers ( See Top 100 in Computers ) #249 in Mouse Pads
Brand	Artisan
Color	Black
Customer Reviews	4.7 4.7 out of 5 stars (789)
Enclosure Material	Polyester
Fabric Type	SOFT
Item Dimensions L x W	42L x 49W centimeters
Item Thickness	4 Millimeters
Item Weight	180 Grams
Manufacturer	Artisan
Mfr Part Number	FX-HI-SF-XL-B
Model Number	FX-HI-SF-XL-B
Number of Items	1
Number of Packs	1
Shape	Rectangular
Size	16.5"L x 19.3"W
Theme	Sport
Unit Count	1 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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¥33390

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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