Does it come in just a flat box or is the flat box in a giant box filled with bubble wrap

The Artisan flat cardboard packaging comes bubble-wrapped. Whether that's in a larger box I'm pretty sure but not 100%. Once unwrapped, the Artisan cardboard package was in perfect condition as seen in a video I posted to answer another question about the packaging.

Does the pad come flat in a package or rolled?

The pad comes flat in Artisan's sturdy cardboard packaging. Artisan's square label is in the middle of the front side and is written beautifully in Japanese and English. Artisan's logo is also stamped on the front. The package is opened with a cardboard tab used to pull a ribbed line near/along one edge. I've also ordered pads directly from Artisan before, and this one is genuine.

how would I clean it?

Soak in tub with lukewarm water and a little dishwater detergent. Leave for a an hour. Scrub with microfiber washcloth. Gently work edges with a soft toothbrush. Leave for another hour our two. Rinse thoroughly with cold water. Air dry on flat surface. Will be like new.

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ARTISAN Hien (Black/XL) [FX-HI-SF-XL-B] FX Soft (Japan Import)

Product ID: 259070317

Details

Brand
Artisan
Colour
Black
Material
Polyester
Recommended uses for product
Gaming
Special features
Non-slip

📏49x42 cm XL size

🛑World-class non-slip sole

🧵Knitted polyester satin surface

¥23815

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

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Description

🎯 Elevate your game with Japan’s satin-smooth precision powerhouse!

WASHABLE DURABLE - Water washable surface that maintains peak performance and resists curling over time.
PRECISION XL CANVAS - Generous 49x42 cm size for expansive, unrestricted mouse movement.
DUAL HARDNESS INNOVATION - Unique multi-layer softness with XSOFT/MID hardness for tailored control and comfort.
NEXT LEVEL NON SLIP GRIP - Revolutionary sucker-structure sole ensures zero slip, even in intense gaming moments.
SATIN TEXTURED GLIDE STOP - Smooth yet controlled tracking surface balances lightning-fast response with secure stopping power.

The ARTISAN Hien FX Soft XL mousepad is a Japanese-engineered gaming essential featuring a 49x42 cm knitted polyester satin surface with innovative dual-hardness layers for unmatched control. Its advanced sucker-structure sole delivers world-class non-slip performance, while the washable, curl-resistant design ensures durability. Trusted by gamers in over 60 countries, it redefines fabric mousepads with a perfect balance of light glide and secure stopping.

Specifications

ASIN	B07F61BYQP
Additional Features	Non-slip, Washable
Antenna Location	Gaming
Best Sellers Rank	#24,001 in Computers ( See Top 100 in Computers ) #511 in Mouse Pads
Brand	Artisan
Color	Black
Colour	Black
Country of Origin	Japan
Customer Reviews	4.7 out of 5 stars 789 Reviews
Enclosure Material	Polyester
Fabric Type	SOFT
Item Dimensions L x W	42L x 49W centimeters
Item Thickness	4 Millimeters
Item Weight	180 Grams
Manufacturer	Artisan
Material	Polyester
Mfr Part Number	FX-HI-SF-XL-B
Model Number	FX-HI-SF-XL-B
Product dimensions	42L x 49W centimeters
Recommended uses for product	Gaming
Shape	Rectangular
Size	16.5"L x 19.3"W
Special features	Non-slip, Washable
Theme	Sport
Unit Count	1 Count

Reviews

B**E

Fake

Pretty sure its a fake

22.03.2025

T**X

Qualité de fabrication

Tapis de souris idéal, la livraison et le packaging peuvent surprendre de la sobriété mais il s'agit bien d'un vrai et surtout de l'import Japan ce qui explique tout cela mais revenons au tapis, il est parait ne laisse aucune peluche et durable dans le temps, la taille est parfait ni trop grand ni trop petit.

15.10.2025

C**R

Buen produto

Gran producto, vale mucho la pena, de buen tamaño y material, cumple su función, el único problema es que tarda en llegar ya que es importado desde Japón, como unas 2 semanas depende de donde te encuentres, pero vale la pena la espera

11.06.2026

C**N

Super Fast and easy to control

its amazing. no #1

19.08.2023

M**N

The best

Top tier

11.02.2023

M**N

Different feel from any pad I’ve used, and my aim improved

First Artisan pad, and it feels nothing like any mousepad I’ve touched, the quality on it is crazy. The Hien’s rough textured surface is fast and low-friction, so you feel every bit of your mouse movement, and whatever skates you run on it the glide completely changes. That feedback sharpened my accuracy once I’d adjusted to the feel. Easily worth the money!

17.06.2026

Common Questions

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

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The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

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¥23815

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

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