I purchased this product and got 2 500ml of e45 derma protect moisturising lotion which is not the same lotion as i have previously purchased

That is sad. You should contact the seller and ask for replacement (or refund).

I can see some complaints that only one pack was received. Can anyone kindly confirm if two packs were actually received as described?

I have received two packs as described. The complaints may be an isolated case.

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Dermatological Moisturising Lotion, 16.91 Fl Oz (Pack of 2)

Product ID: 24980070

Details

Age Range (Description)
Adult
Brand
E45
Item Volume
500 ml
Item dimensions L x W x H
4.72 x 0.39 x
Special Feature

🌿Hypoallergenic & fragrance-free

👶Safe for sensitive & baby skin

🧴2-pack value boost

¥11468

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

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Description

✨ Unlock radiant, calm skin for the whole family—because dryness is so last season! 🧴

FAMILY FRIENDLY FORMULA - Safe for all ages, including babies—because your whole crew deserves the best.
LIGHTWEIGHT FAST ABSORBING - Non-greasy lotion that keeps your skin supple all day long.
GENTLE YET POWERFUL HYDRATION - Soothes and softens dry, sensitive skin with a dermatologist-tested formula.
HYPOALLERGENIC FRAGRANCE FREE - No irritants, no perfumes—just pure, calming moisture.
DOUBLE THE CARE DOUBLE THE CONFIDENCE - Get two full-size bottles for uninterrupted skin hydration.

E45 Dermatological Moisturising Lotion is a dermatologist-tested, hypoallergenic, fragrance-free lotion designed to soothe, soften, and relieve dry and sensitive skin. This 2-pack offers 33.8 fl oz of lightweight, fast-absorbing moisture suitable for all ages, including babies, ensuring your skin stays supple and comfortable every day.

Specifications

ASIN	B012FQYUTI
ASIN	B012FQYUTI
Active Ingredients	carbomer,glyceryl stearate,isopropyl palmitate,methylparaben,propylparaben,sodium hydroxide
Age Range Description	Adult
Best Sellers Rank	#131,842 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #1,781 in Body Lotions
Brand Name	E45
Container Type	Bottle
Customer Reviews	4.6 4.6 out of 5 stars (594)
Item Dimensions	4.72 x 0.39 x 4.72 inches
Item Form	Lotion
Item Volume	500 ml
Item Weight	200 g
Item model number	SG_B012FQYUTI_US
Manufacturer	Grocery
Manufacturer	Grocery
Manufacturer Part Number	8O-8I08-G2YK
Material Type Free	Chemical Free
Model Number	SG_B012FQYUTI_US
Number of Items	2
Other Special Features of the Product	Hypoallergenic
Product Benefits	Hypoallergenic
Product Dimensions	4.72 x 0.39 x 4.72 inches; 7.05 ounces
Scent Name	Cherry
Skin Type	Sensitive
Special Ingredients	Goat Milk
Target Use Body Part	Skin
Unit Count	33.8 Fluid Ounces

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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¥11468

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

View all Trustpilot reviews