Fitbit Surge Fitness Superwatch, Black, Large

Really great to track your sleep and training. Helps to encourage you to be more active too

GPS doesn't track, heart rate measurement is not consistent, sleep monitoring inaccurate. Tells the time ok..

Fitbit products don't seem to be fit for general sale yet, numerous problems with the wristband not to mention the scales 2 sets sent both not working!

Me hubiera gustado que se reflejan los datos como en el Charge 2, las letras mas luminosas. No tan tenues como las que tiene este surge.

UPDATE : 11/13/15So this device has worked great for me. I have had it since June and everything was great, until the band started to break. The band by screws around the bottom of the device started ripping out and I am afraid to wear it until I can find out if it will be replaced by warranty. This is a design flaw in the product for sure. Aside from this one issue, which will hopefully be fixed, the surge is great. I wasn't sure about the size of the device at first but it actually fits very nice and isn't a problem. The issue people had with the rash, I never had a problem with. I used to use bodyglyde anti chafe stick to avoid it but no longer do and never have a problem. I would still recommend this item to anyone looking for a good device. Just be mindful of the band and contact Fitbit if you start to see any problems so that you can fix it before it is too late. And always follow proper wear instructions and outlines provided by Fitbit.6/20/15I have had this device for a week now. I originally bought the charge hr and was missing the gps tracking that I wanted for bike rides and walks/runs. I switched to the Surge and so far it has performed perfectly for me. It is great for my rides and runs and I love being able to see my paths. The hr function works fine on mine. I know a lot of more intense fitness people are complaining that it doesn't work as well as some others or that it is off a lot, but I honestly feel it works great. Most people say theirs peaks at 140 range but mine has always kept up with where I should be, no topping out that I can see yet. The sleep tracking for mine seems to be working wonderfully as well. I can see when I woke up or had problems sleeping and it seems to be fine. The one thing I think is off on that is the "time to fall asleep". It always says it took me 0 min to fall asleep which isn't true, but I don't really care how long it took me to fall asleep so I don't worry about that. The step tracking is about as good as you could expect, it is off a little bit, but between some extra steps and some probable missed steps, I figure it evens out. Plus I have yet to tailor it to my actual stride length so it would become more accurate if done. The different exercise options seem to work well. I haven't tried them all out but I have done some outside exercise as well as some gym exercises and the device seems to track everything well. The notification options are a little delayed on mine. My phone will go off and then it takes a good 30 seconds for a text to come through, I still haven't had it alert me to a phone call, but again, not why I got the device so I'm not worried about that function.Finally, I come to the concern over the fitbit rash. I have had this for a week, wear it every day, and have not yet had a rash. I wear the device all night while I sleep. I then wake up and sync it before taking it off to shower. I wipe it down and dry myself off and then put on some body glyde anti chafe balm on the sides of my wrist and then put it back on. Once at work (I work in an office) I will keep it on for the morning and then take it off once I am settled into my desk and know I will not be moving around for awhile. This gives my wrist a break as well as avoids me tracking any false steps from simple arm movement at my desk. If I get up to go do anything (other than moving a few steps or something) I will usually put it back on. It isn't like strapping into something difficult, it's a simple and easy to put on strap so it's not a big hassle. I'm more active after lunch so I usually leave it on the rest of the work day. Once I am ready for my workout, I take off the device, wipe it off with some water, let it dry, and then put it on, a little tighter (3 fingers up or so) and then do my workout. After I log my workout I take the device off and wipe it down again, as well as let my wrist dry off. After that, I put it back on and it usually stays on until I am ready to sit down and relax a little for the night. I take it off if I'm just watching tv or something to let my arm breath again. Before bed, I put a little more body glyde on my arm and then put the device back on again and go to bed. The most I have ever had happen on my arm is some slight red after an intense workout but it has always gone away after an hour or less if you remove it and let it dry out and breath from the sweat. The redness is just from me keeping it tight on my arm during the workout. I think using a little bit of anti chafe helps creates a nice barrier to keep the skin safe during some wear. It does sometimes create a little residue on the band but it is easily wiped off with a paper towel and causes no problem. This system has been working for me. I do not have sensitive skin but I do not let it sit on my skin wet or damp if it is not needed.In the end, the device works as I want it to, is accurate enough for my level of concern, and with simple care and working with it, the rash is not a problem.

I am from Kerala. I have purchased fitbit Surge on Feb 2016 and got the product within a few days. Since then fitbit had been the part of my life and I could reduce my weight from 81 kg to 74.2 kg within this short period less than two months.That is not solely due to the use of fitbit device alone, as I have used proper diet with the help of fitnesspal.com and fitbit app on android which sync calorie data from fitnesspal automatically.This is an honest review of fitbit since I have used the device and found it much helpful. It has drastically changed my lifestyle. Just a few weeks before I had purchased garmin vivofit 2 from Amazon itself and was quite satisfied about that fitness tracker too. But the quality of fitbit app and interface was much more appealing and easier to understand than garmin 's. So I decided to buy a fitbit. But the need to buy a watch lead me to decide to buy Surge and at that time Blaze was just announced. I wanted a watch and fitness device urgently and I decided to buy Surge after considering other options offered by fitbit.It is an expensive device who just look at it from a simple fitness tracker point of view. But the device is great for those who want to look into its higher functionalities.I have never used it to monitor phone notifications yet. It is a fitness assistant for me. Not a smartphone alternative.The device is strongly built and is not bulky enough to get eyeballs roll at your hand. But considering other smart watches it is thicker. But device firmly fits into your hand and you don't always feel that you are wearing a watch. It is considerably lighter or to precisely speaking 1/5 times lighter than the Titan Fastrack watch I had earlier.The watch accurately counts your walking and running. I find that some people complain about fitbit and all other brand fitness trackers that they count steps while biking and travelling in car or bus. But what they have to understand is that what these trackers faithfully track is their body movements and all body movements burn some calorie from our body. Even motorbike riding for one hour burn more than 100 calories in good road conditions. So what fitbit counts is still valuable even if it counts while you are on the plane or in the elevator or on your bike.I am much satisfied about the product and is planning to buy a fitbit Aria to add to my fitness tools list.What I like more is that it found out that I am sleeping less and cured my lack of proper sleep. It showed me the pattern of my sleep and I could change my sleep time to get better results. Now I feel better in terms of my fitness. May be my bad sleep habits also caused my weight gain.Now I am happy that my weight is gradually reducing. I plan to reach 70kg by June 2016. I hope that I will reach that target with the help of fitbit.A final word to fitbit... if they read this..One important functionality that is lacking in fitbit which I found much useful in garmin vivofit 2 is the inactivity alert. Garmin's inactivity bar is a great reminder tool. Unlike that Fitbit surge will not remind you to be active whole through the day. If that was also added through a software upgrade this will be the ultimate fitness Superwatch... no doubt...

Solicitó la devolución revisen mis compras. Compré uno me mandaron tres, regrese dos. Falta me reintegren el importe de dos fitbit. Gracias

I had a Fitbit Flex for a year and loved it. I encouraged several friends and family members to buy Fitbit products because I loved mine so much. However, when it was just over a year old it died. It refused to hold a charge, then refused to charge at all. I should have realized this was a warning. Instead, I decided to upgrade to the Surge, which I had been wanting for a while. Big mistake.My Surge arrived and I eagerly played with it. As far as pros, it was comfortable and easy to wear. Not overly bulky. I didn't develop a rash. Many of the features were nice - I particularly liked being able to use GPS on my hikes. But I quickly noticed that the step counts were way off. A walk that my husband and I usually take after dinner that should have been right around 2K steps only showed around 1200. I also noticed that I could be looking right at the Surge, walking around the house, and nothing registered. It locked up, as near as I could tell. I would walk normally, counting my steps, and they wouldn't show up. Flights of stairs also were missed. Long walks seemed to be the worst. I would walk and count off 100 steps, and only 50 or so were counted by the Surge. I manually set my stride, but that had no effect. It was obviously defective. And so my nightmare began. Here's the chronology:7/16 - My fitbit arrived.7/17 - I began some tests. I noted how many steps the Surge had recorded, paced off 100 steps, then noted the new number. I repeated this 10 times to get an average. The numbers it recorded ranged from 64 to 102. Overall, it recorded 853 out of 1000 steps, for an overall accuracy of 85.3%. I repeated the test for a second series, and this time the overall accuracy dropped to 80.5%. I used the support link on Fitbit's site to email them letting them know I had a problem. At that point the website said response time could be as long as 2 days.7/20 - No response. I emailed additional information to add to my ticket. I had walked, according to the GPS, 1.73 miles. It registered 2232 steps. This would yield an average stride length of 49.10 inches, which is impossible given that I'm 5'2" tall.7/23 - Gave up hope of hearing back through email and phoned Fitbit. The customer service agent was very helpful and arranged for a replacement to be sent. At this point I was happy.8/2 - Received the new Surge. Tested it and found it had the exact same problem. It visibly locked up and didn't count steps. Emailed the support with data. I did more tests and found a possible correlation between speed and accuracy. When walking at a normal speed, accuracy was at 88%. When walking briskly (which is closer to my usual hiking speed), it dropped down to 54.8%. When walking very slowly and deliberately, it actually recorded more steps than I took. I also checked the customer forums and found other people with similar problems. One user complained she received two defective Surges and the third one was the one that worked. One theory was that the sensitivity was too high, so it was recommended to set the device so that it believed it was on the dominant arm as opposed to the non-dominant one. I tried this and there was no change (although I was impressed by the intrepid user who used a bungee cord to strap his Surge to his bicep so he could get his HR info). I appended more data to my open ticket letting them know I had set it to Dominant but there was no effect.8/4 - No email from customer support, so I called again. This time the agent told me to hold down a pair of keys to "reload the software". Given that it had applied an update, I assumed this meant it was re-downloading and applying that update or being forced to apply an incremental one, meaning the problem was related to software. However, I later found out that all this does is reboot the device. I don't know why he had me do this instead of shutting it down from the menu. But having rebooted it several times daily, I could have told him that it has no effect. But at this point I mistakenly believed I had actually reloaded software, so I did more testing. In a nutshell - no change. I took a walk for 2.35 miles, and only registered 3473 steps, yielding an overall stride length of 42.8 inches. I did three more sets of tests. The first showed an overall accuracy of 59.6%, the second jumped to 95.6%, and the third dropped back to 77.6%. I emailed my spreadsheet with the raw numbers to their support people.8/6 - I finally heard back from tech support through email! They sent me a generic message telling mt to set the Fitbit so that it believed it was on the dominant arm. Which I had told them I did way back on 8/2. Apparently they don't actually read their email. I responded and told them this. I also told them that my husband and I had taken a hike earlier in the day. Despite the fact that he's taller than I am, his Fitbit registered around 11,000 steps while mine only registered around 9,000.8/9 - I received another email from Fitbit support, saying they wanted to investigate further. Since my husband has a Fitbit, they asked for his account info so they could compare data. I gave them this info, and also put my Surge in Hike mode and took a quick walk with him so that they could compare the data. I let them know this and included more data.8/11 - Received a generic email from Fitbit asking if I still needed help with my Surge. I replied in the affirmative, and attached my previous reply.8/12 - Received email from Fitbit support telling me to reboot the Surge. Which, again, I had done while on the phone with their rep back on 8/4. And I had specifically stated in a previous email to them that rebooting had no effect. At this point I was almost past my 30 days window to return the device to Amazon, a fact that I had emphasized repeatedly both on the phone and in email, Nobody would tell me if this was a hardware problem or a software problem, so I had no way of knowing if the device itself was defective or if the latest software update was the problem and it would be fixed in the next patch. I wanted it to work. I told them that if this was a software problem then I was willing to be patient. But given that I had no way of knowing if I'd received two defective devices (a bad sign in and of itself), and given that their support team had obviously given up even reading email from customers, I decided that it was safest to return it while I could. Which I did. I also ordered a Garmin pedometer.8/15 - Received email from Fitbit support saying they couldn't read my email (a problem I've never had before). Which sounds sort of like someone crumpling up some aluminum foil to pretend they have a bad connection. I also received my new Garmin. I used it an an Omron model to repeat a previous walk. The Garmin recorded 3727 steps, and the Omron recorded 3762, a delta of 1%. The Surge, by comparison, had recorded only 2416 steps when I took the same route previously. That's off by around 30%. And it did make me feel much better about the Garmin. I did more stride tests of 100 steps each with the Garmin, and overall accuracy came out to 98.2% accurate overall, a far cry from the Surge.8/17 - Received generic email from Fitbit asking if I still had a problem. I let them know it had been returned.I do wonder what might have happened if they just sent a third replacement. More than one person on the forums had two defective devices and the third was the one to work. But that implies that they have a lot of defective units, which isn't exactly encouraging. Also, my husband's Fitbit One died around this point. It was one year old. So was my Fitbit Flex. So if the Surge actually worked, I would like assurances that it would last more than a year, which seems unlikely.The Fitbit Surge is a great concept. The execution failed, especially when combined with customer service and tech support agents who do nothing more than read off of scripts. Hopefully another manufacturer will get it right. Fitbit didn't.