Written by two seasoned practitioners nationally known for their work across the breadth of information technology issues, Application Service Provider and Software as a Service Agreements Line by Line arguably provides the most up-to-date coverage of the current trends in this rapidly expanding area. Offering in-depth explanations of concepts, practical advice on negotiations, and suggestions for best practices, this book covers topics such as required scope of the license grant, definition of end-users, audit rights, escrow/release rights, service level requirements, and business continuity issues, as well as payment and dispute resolution issues for business critical applications contracted to third party vendors. This book also provides readers with crucial information surrounding issues that commonly effect integration of third party provider services within the workflow of the organization, such as implementation requirements, training/knowledge transfer, confidentiality/security of corporate information, compliance with corporate polices, and metrics for user satisfaction. Furthermore, by applying business-centric concepts to the negotiation process, the authors provide a systematic approach to effective risk allocation for both providers and users of ASP and SaaS, as well as alternative positions to resolve negotiation "log jams." Application Service Provider and Software as a Service Agreements Line by Line is a comprehensive and integrated book on this evolving and critical area of business process outsourcing and is truly an indispensable resource for both practitioners and would-be practitioners alike.
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