---
product_id: 23890339
title: "Quality Service: What Every Hospitality Manager Needs to Know 1st Edition"
brand: "william b. martin ph.d."
price: "¥12292"
currency: JPY
in_stock: true
reviews_count: 5
url: https://www.desertcart.jp/products/23890339-quality-service-what-every-hospitality-manager-needs-to-know-1st
store_origin: JP
region: Japan
---

# Quality Service: What Every Hospitality Manager Needs to Know 1st Edition

**Brand:** william b. martin ph.d.
**Price:** ¥12292
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Quality Service: What Every Hospitality Manager Needs to Know 1st Edition by william b. martin ph.d.
- **How much does it cost?** ¥12292 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.jp](https://www.desertcart.jp/products/23890339-quality-service-what-every-hospitality-manager-needs-to-know-1st)

## Best For

- william b. martin ph.d. enthusiasts

## Why This Product

- Trusted william b. martin ph.d. brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Full description not available

## Images

![Quality Service: What Every Hospitality Manager Needs to Know 1st Edition - Image 1](https://m.media-amazon.com/images/I/91hSnWTAGtL.jpg)
![Quality Service: What Every Hospitality Manager Needs to Know 1st Edition - Image 2](https://m.media-amazon.com/images/I/91HF5tWTEqL.jpg)
![Quality Service: What Every Hospitality Manager Needs to Know 1st Edition - Image 3](https://m.media-amazon.com/images/I/31HrYLF00bL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ must have resource
*by K***S on December 20, 2011*

Hi, buy this book and then use it.This book is excellent.It's not wordy. It gets to the point and is structured so it's a useful tool in setting up the service systems you need.We have been open 4 years and based on this I recommend this book.We're in Taiwan so the book gives info that is applicable to wherever you are.[...]Here's our site so you know this a real reviewcheersAnts

### ⭐⭐⭐⭐⭐ I highly recommend the book for anyone interested in hospitality
*by J***S on January 20, 2016*

The end-all be-all of customer service. Covers practical and theoretical concepts. I highly recommend the book for anyone interested in hospitality, retail, or service industries or anyone interested in building a winning culture in their workplace. I think it's technically a textbook (at least it was for a class I took), but it's relatively short and very accessible. I can't recommend it enough (even if it is a bit dated with technology).

### ⭐⭐⭐⭐⭐ Good
*by P***A on January 3, 2019*

Good

---

## Why Shop on Desertcart?

- 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016
- 🌍 **Shop Globally** — Access 737+ million products across 21 categories
- 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price
- 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members)
- 🔒 **Secure Payments** — Trusted payment options with buyer protection
- ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews

**Shop now:** [https://www.desertcart.jp/products/23890339-quality-service-what-every-hospitality-manager-needs-to-know-1st](https://www.desertcart.jp/products/23890339-quality-service-what-every-hospitality-manager-needs-to-know-1st)

---

*Product available on Desertcart Japan*
*Store origin: JP*
*Last updated: 2026-03-15*