KOHLER 22974-WB-CP Crue Touchless and Voice Activated Kitchen Sink Faucet with Pull Down Sprayer, Motion Sensor, Hands Free Kitchen Faucet, Polished Chrome

We purchased the Smart model of this faucet thinking that it would be nice to monitor water usage / control on/off via Google Home. As far as we can tell, the unit we received does not work with the Kohler Konnect / Apple Homekit at all, it's impossible to install. We've power-cycled and tried the install over twenty times at this point and it just throws up an 'Unable to add accessory' error each time. My husband and I both work in tech and thought we would have no trouble getting this thing set up, and we were wrong - it's simply bad design. We are using a 2.4GHz password-protected wifi as is recommended by Kohler; we've tried restarting the router, reinstalling both the Kohler and HomeKit apps, to no avail. The unit flashes green and red and then stops trying to 'konnect'. I'm so irritated that I paid extra for a smart functionality that is entirely non-functional. The faucet itself is of nice quality, the sensor works well, and while the water pressure isn't super strong it's enough for the average home user. Despite the weight being correctly installed as per the instructions, the hose does not auto-retract into the faucet, you have to push it back manually. These kinds of issues should not be present in a faucet that costs almost $900. Install was kind of a nightmare owing to the fact that the outlet hose is too short to attach to the control unit if your counters are deeper than standard depth. Our sink is in a corner cabinet, which now necessitates building something within the cabinet to mount the control unit to because Kohler does not offer a longer / extension outlet hose. We also had to buy longer supply hoses to connect to the existing ones because they too were extremely short. All of this makes me certain I will never purchase another Kohler product in the future. I would have returned, but the Amazon third-party seller requires a 50% restocking fee for opened merchandise, which in this case would be over $400. So disappointing.

The touchless sensor didn’t work right out of the box. I’ve used this faucet before and like it but this one didn’t work that’s why I gave it a 3 Star. This faucet is discontinued through Kohler. Kohler also has a lifetime warranty which is nice.