Question 1

should the grid be removed between uses?

Accepted Answer

I would advise you to always remove the grid between uses. Although the grid is made of hard plastic, leaving it in the hot wax to cool then be reheated again, will eventually deteriorate it. If you don't  remove it, the grid will solidify in the cold wax. After my hand therapy  I remove the grid & allow the excess wax to drip back in the container. I lay the grid to cool on a sheet of wax paper or parchment paper. It lifts off easily. Don't use any type of fabric as the wax will not come off once it cools- (learned my lesson the hard way!) Hope this helps

Question 2

Can you manually adjust the temperature by degrees (presets are too hot for me) and is there a temperature indicator (light, etc.)?

Accepted Answer

Dear Mardell Ryan,
   Of course, the temperature range of our Paraffin wax machine is 86-158°F, you can adjust it at will.The time range is 1-99 minutes, you can also adjust it manually.We are a hidden full touch screen button, you can only see the button when you turn it on.
    If you are using it for the first time, here are one tip: When you put the wax block into the Paraffin wax machine, you can adjust the temperature to the highest, so that your melting speed will be the fastest. Of course, when the wax is completely melted, you need to adjust the temperature to the right Your temperature, so as not to burn.Our temperature control is very accurate, you can always pay attention to the temperature displayed on the screen to determine whether it is the temperature you can use.

Question 3

Plug- mine broke how can I replace what kind of plug do I need to buy?

Accepted Answer

Dear customer, our paraffin machine belongs to the standard of household appliances, so the charging plug is also the standard specification of ordinary household appliances, which you can buy in hardware stores.

Question 4

Does the lid lock?

Accepted Answer

No the lid does not lock

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Paraffin Wax Machine for Hand and Feet - Karite Paraffin Wax Bath 4000ml Para...

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