Just 3 months old, stopped working... How do I get support?

Mine stopped working exactly 6 months after buying. Contacted the owner thru Amazon messaging assistant. Got a quick reply thru Amazon assistant from Janet saying she was extremely sorry and would replace it as soon as possible. Just send her my address. I sent her my address on May 11th. Still no replacement.

What is the warranty on this device? H2ofloss.com FAQ says it is in the instruction manual. It would be nice it were stated in the listing.

Mine broke with two weeks left on the 2 year warranty. The hose that is connected to the pump cracked off the pump and is therefore not usable. I sent an email to the company asking where I could send it for repair or if they could send me a replacement pump and I could fix myself. In the morning I had an email waiting asking for my mailing address. They placed an order for a replacement unit (not just the pump) that day stating I would receive the replacement in 5 days or less. So far, extremely good and responsive customer service. I'm waiting on delivery but to this point, I'm very satisfied with their responsiveness.

Has the product been updated to fix the small black piece everyone is talking about in the reviews ? Is there still a a leak?

The problem with the H20 flosser has been fixed; I bought one about 2 months ago and it never has leaked.

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H2ofloss Countertop Water Flosser for Teeth, Oral Irrigator for Family Care | 800ML Large Water Tank, 5 Settings, 13 Multifunctional Tips, Built-In Nozzle Storage, Quiet Operation, Braces Cleaning, White

Product ID: 20043792

Details

Brand
H2ofloss
Power Source
AC Adapter
Product Benefits
Gum Health Bad
Special Feature
Multiple Tips
Unit Count
1 Count

💧800ML large water tank

🔇Whisper-quiet operation, upgraded noise reduction

⚙️6 customizable pressure settings (5-110 PSI)

¥17018

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Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💦 Elevate your smile game with whisper-quiet, pro-level water flossing!

QUIET POWERHOUSE - Upgraded HF-9 model operates whisper-quiet, making your oral care routine peaceful and discreet.
SMART SAFETY STORAGE - Built-in nozzle storage keeps tips organized and hygienic, plus overheat protection ensures safe, worry-free operation.
MASSIVE 800 ML RESERVOIR - Large water tank means longer flossing sessions without constant refills—perfect for busy mornings or family use.
FAMILY READY VERSATILITY - 13 multifunctional tips including orthodontic, periodontal, and tongue cleaners to suit every smile in your household.
TAILORED CLEAN EVERY TIME - 6 pressure settings with pause control let you customize your flossing experience for ultimate comfort and effectiveness.

The H2ofloss HF-9 Countertop Water Flosser features a large 800ML tank, 6 adjustable pressure settings ranging from 5 to 110 PSI, and 13 multifunctional tips designed for comprehensive family oral care. Its upgraded whisper-quiet motor delivers 1200 pulses per minute for effective plaque removal and gum health, while built-in nozzle storage and overheat protection add convenience and safety. Ideal for users with braces, implants, or sensitive gums, this device combines professional-grade performance with user-friendly design.

Specifications

ASIN	B010NNIZQE
ASIN	B010NNIZQE
Additional Features	Multiple Tips, Pressure Settings, Timer
Best Sellers Rank	#33,547 in Health & Household ( See Top 100 in Health & Household ) #84 in Power Dental Flossers
Brand Name	H2ofloss
Color	White
Customer Reviews	4.3 4.3 out of 5 stars (16,564)
Date First Available	August 17, 2015
Item Dimensions	2.56 x 4 x 8.39 inches
Item Weight	150 g
Item model number	HF-9 White
Manufacturer	H2ofloss
Manufacturer	H2ofloss
Manufacturer Part Number	hf-8
Manufacturer Warranty Description	Offer a 1-year manufacturer's warranty. Any issues, please contact h2ofloss anytime—h2ofloss after-sales team will respond within 24 hours and are always here to help.
Material Type	Plastic
Model Name	HF-9
Model Number	HF-9 White
Power Source	AC Adapter
Product Benefits	Gum Health, Prevents Bad Breath, Prevents Cavities, Removes Plaque
Product Dimensions	2.56 x 4 x 8.39 inches; 5.29 ounces
Recommended Uses For Product	Plaque Removal, Gum Health, Daily Cleaning
Specification Met	CE, FCC, FDA, RoHS
Tank Volume	800 ml
Target Use Body Part	Teeth
Unit Count	1 Count

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¥17018

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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